Netsmart Technologies Customer Base

Based on the search results, here’s what I found regarding BayPointe Hospital and Netsmart Technologies:

• AltaPointe Health uses Netsmart EHR. AltaPointe Health, which includes BayPointe Hospital, has adopted Netsmart electronic health records (EHR). This connection allows patient information to be exchanged between behavioral health and physical care providers within the network. (2018-02-13)
• E-Signage innovation recognized. Netsmart Technologies recognized AltaPointe’s MIS Team for innovation in integrating EHR into a visual medium, benefiting BayPointe Hospital and EastPointe. (Date not specified, but prior to EastPointe opening in January 2012).
• Patient Portal. AltaPointe Health uses the “Netsmart myHealthPointe Patient Portal” for patients to manage their healthcare, request appointments and prescription refills, and view medical records.
• Carequality Framework: AltaPointe Health adopted the Carequality framework to connect their Netsmart EHR with other providers across AltaPointe’s multiple hospital systems. (2018-02-13)
• Interoperability: AltaPointe is integrating the Netsmart interoperability engine into their health system. (2018-02-13)
• Netsmart a long-term partner. Riverside University Health System – Behavioral Health has been a Netsmart client for nearly 10 years, using Netsmart’s CareFabric platform. (2025-02-12)
• 360X Interoperability. Netsmart is working to advance interoperability standards, including 360X closed-loop referrals, to enable providers to deliver coordinated, value-based care. (2024-10-14, 2025-03-04)
• myAvatar EHR: The Centers, a behavioral health provider, uses Netsmart’s myAvatar EHR. (2024-05-08)

The search results provide strong evidence that AltaPointe Health, which includes BayPointe Hospital, utilizes Netsmart Technologies. Here’s a breakdown of the evidence:

• Netsmart myHealthPointe Patient Portal: AltaPointe Health’s website (https://www.altapointe.org/) directly mentions and provides access to the “Netsmart myHealthPointe Patient Portal” for patients. This portal allows patients to request appointments, prescription refills, view summaries, access records, and view patient education materials ([3, 5]). The availability of a “Netsmart myHealthPointe Patient Portal Navigation Guide” further confirms this ([3, 5]).
• Netsmart as a Certified EHR: A Medicaid report ([4]) states that “AltaPointe’s two IMD facilities, as well as their outpatient treatment programs… utilize Netsmart, a certified electronic health record.” This explicitly confirms Netsmart’s use within AltaPointe’s facilities, which include BayPointe Hospital. The report also mentions Netsmart’s closed-loop referral capabilities and secure messaging being used by AltaPointe.
• Behavioral Health EHR: Netsmart promotes its behavioral health EHR and names AltaPointe as one of the behavioral health leaders that rely on their EHR to help them integrate care. ([7])
• BayPointe Hospital Services: BayPointe Hospital provides behavioral health services, intensive residential care, and educational programs ([3, 5]).
• Rehabilitation Services: While “BayPointe Hospital rehabilitation services Netsmart” didn’t yield direct results, BayPointe Nursing Pavilion does offer rehabilitation programs ([6]). However, note that AdviniaCare Baypointe, a rehabilitation center in Brockton, MA is a rehabilitation center that provides specialized services, including physical, occupational, and speech therapy ([9, 13])

Based on the search results, here’s what I can confirm:

• BayPointe Hospital (part of AltaPointe Health) utilizes Netsmart Technologies as its electronic health record (EHR) system.
• This is particularly evident in their behavioral health services.
• AltaPointe Health uses the “Netsmart myHealthPointe Patient Portal” for patient engagement.
• AltaPointe uses Netsmart’s closed-loop referral capabilities and secure messaging ([4]).

Based on the search results, here’s what can be determined about EastPointe Hospital and Netsmart Technologies:

• AltaPointe’s Relationship with Netsmart: AltaPointe Health, the parent organization of EastPointe Hospital, has a relationship with Netsmart Technologies. Netsmart honored AltaPointe’s MIS Team at its Connections 2012 Conference for innovation in patient quality of care.
• Netsmart myHealthPointe Patient Portal: AltaPointe Health uses the “Netsmart myHealthPointe Patient Portal” for patients to manage their healthcare, request appointments and prescription refills, view summaries and education, and access medical records.
• EMR use by AltaPointe and EastPointe Hospital:
  • AltaPointe has embraced electronic medical records (EMR) to improve diagnosis, treatment, and speed of care delivery.
  • A report indicates that AltaPointe utilizes Netsmart for closed-loop referral capabilities and secure messaging.
  • EastPointe Psychiatric Hospital hosted the annual post-award forum on November 17, 2023.
• EastPointe Hospital Uses Netsmart:
  • A document indicates that IMD facilities (which include EastPointe and BayPointe Hospitals) in the demonstration region use Netsmart, a certified electronic health record.
  • Milwaukee County has a professional services contract with Netsmart Technologies, Inc. to support the Electronic Health Record (EHR) project.
• Netsmart Focus: Netsmart is a technology provider specializing in solutions for health and human services providers, including behavioral health, mental health, and post-acute care.

In summary, EastPointe Hospital, as part of AltaPointe Health, appears to use Netsmart Technologies for its electronic medical record (EMR) and patient portal solutions. The search results indicate a established relationship between AltaPointe and Netsmart, with Netsmart EMR being utilized at EastPointe Hospital.

Based on the search results, here’s what I found regarding EastPointe Hospital and Netsmart Technologies:

• AltaPointe Health uses Netsmart: Several search results confirm that AltaPointe Health, the parent organization of EastPointe Hospital, utilizes Netsmart EHR solutions.
  • A 2018 article in Business Wire ([6]) states that AltaPointe Health adopted the Carequality framework to connect their Netsmart EHR with other providers across their hospital systems.
  • The Netsmart website ([3]) mentions that behavioral health leaders, including AltaPointe, rely on their behavioral health EHR.
• myHealthPointe Patient Portal: AltaPointe Health uses the “Netsmart myHealthPointe Patient Portal” ([15]).
• EastPointe Hospital is a behavioral health treatment center: EastPointe Hospital is a mental health treatment center ([5],[7]).
• Netsmart for Behavioral Health: Netsmart is an IT partner creating management process solutions and electronic medical records for behavioral health and post-acute care fields ([2]).

Therefore, based on this information, it is highly likely that EastPointe Hospital, as part of AltaPointe Health, uses Netsmart Technologies, specifically for its behavioral health services. The “myHealthPointe” patient portal further supports this conclusion. However, the search results don’t explicitly confirm which specific Netsmart products (e.g., myAvatar, myEvolv) are used at EastPointe Hospital.

Yes, Arizona State Hospital (ASH) in Phoenix, AZ, uses Netsmart Technologies. Here’s the evidence gathered from the search results:

• Existing Netsmart EMR System: As of 2014, Arizona State Hospital was using an Electronic Medical Records (EMR) system licensed by Netsmart Technologies called Avatar. It was originally implemented in 1999 and upgraded in 2004.
• Upgrade and Enhancement: In 2014, ASH proposed to upgrade and enhance its existing Avatar software environment to the newest release, known as myAvatar, to address critical risks and issues, including ICD-10 compliance.
• E-Prescribing: In 2018, ASH ordered the Netsmart product, OrdersConnect, that allows e-Prescribing from within myAvatar, the EHR for the hospital.
• Medication Barcode Scanning: In 2021, ASH was implementing a medication scanning process in collaboration with Pharmacy, IT, and NetSmart to decrease medication errors, piloting it on a Forensic unit.
• Client List: Arizona State Hospital DMH is listed as one of Netsmart myAvatar PM’s select customers.

Based on the search results, here’s what I found regarding Arizona State Hospital (ASH) in Phoenix, AZ, and their use of Netsmart Technologies:

• Netsmart Avatar Implementation (Confirmed):
  • A document titled “Arizona State Hospital Medical Records System Upgrade” from January 2014 states that ASH uses an Electronic Medical Records (EMR) system licensed by Netsmart Technologies called Avatar.
  • The initial Avatar implementation occurred in 1999 and was upgraded in 2004.
  • Due to budget cuts in 2009, ASH struggled to maintain the Avatar system.
• myAvatar Solution Approved (Confirmed):
  • In 2014, after receiving a proposal from Netsmart, the ASH Steering Committee approved the myAvatar solution.
• myAvatar NX Upgrade (Confirmed):
  • An annual report from 2023 mentions that ASH completed migration to the new electronic health record (EHR) system on August 5, 2022. The upgrade enhances the security of the EHR and improves the user interface.
• Behavioral Health Focus (Confirmed):
  • The 2014 document specifies that Avatar is designed to meet the needs of behavioral health care providers.
  • ASH is described as providing long-term behavioral health services.
• Services Provided by ASH:
  • Arizona State Hospital (ASH) is a nationally accredited inpatient care facility that provides long-term behavioral health services to the most seriously mentally ill Arizonans.
  • The hospital operates programs for civil and forensic patients, as well as sex offenders who are residents of the Arizona Community Protection and Treatment Center (ACPTC).
  • ASH consists of three separately licensed healthcare facilities located on a 93-acre campus at 24th Street and Van Buren in Phoenix, Arizona.

In summary, the Arizona State Hospital in Phoenix, AZ, uses Netsmart Technologies’ Avatar EMR system, specifically the myAvatar solution, for its behavioral health services. They initially implemented Avatar in 1999, upgraded in 2004, and migrated to myAvatar NX on August 5, 2022.

Based on my search, here’s what I found regarding Oroville Hospital and Netsmart Technologies:

• Behavioral Health:
  • A SacValley MedShare Board of Directors meeting minutes from May 16, 2024, mentions “Denise LeFevre, Vice Chair, Chief Information Officer: Oroville Hospital… of our counties, most of them being Behavioral Health… live with Netsmart.” This strongly indicates that Oroville Hospital’s Behavioral Health services utilize Netsmart.
  • A DHCS MHP Final Report mentions Butte County Behavioral Health working with Netsmart, and uses MyAvatar.
• CliniComp Partnership: Recent news articles (June 2023) indicate that Oroville Hospital has expanded its partnership with CliniComp for EHR solutions in critical care and medical/surgical units.
• Patient Portal: Oroville Hospital uses Bridge Patient Portal for its patient portal.
• Oroville Hospital Post Acute Center: Oroville Hospital Post Acute Center provides short-term rehabilitation, long-term care, and outpatient rehabilitation services.

Summary

It appears that Oroville Hospital does utilize Netsmart, specifically within its Behavioral Health services. This is supported by the SacValley MedShare meeting minutes from May 2024. It also appears that they may have used Netsmart in the past through Butte County Behavioral Health using MyAvatar. However, for other acute care areas, Oroville Hospital has partnered with CliniComp for EHR solutions. Oroville Hospital Post Acute Center provides short-term rehabilitation, long-term care, and outpatient rehabilitation services.