Teladoc Health

Teladoc Health utilizes its own branded patient portal and mobile applications, referred to as the "Teladoc Health Patient App" and "Member Portal". While Teladoc Health has its own platform, it is designed to integrate with existing Electronic Health Record (EHR) systems used by hospitals and health systems, including Epic, Cerner, and Meditech. Specifically, Teladoc Health integrates with Epic, allowing clients to conduct telehealth visits within their existing Epic EMR workflows. This integration includes features like single sign-on (SSO) with MyChart, Epic's patient portal, to streamline the patient login process for virtual visits. Therefore, while some healthcare providers using Epic may offer Teladoc Health virtual visits accessible through MyChart, the core Teladoc Health patient portal and apps are separate and branded by Teladoc Health itself. In summary, Teladoc Health uses its own proprietary cloud-based platform and branded patient portal/apps. However, for healthcare systems that are Teladoc Health clients and use Epic, the Teladoc Health virtual care services can be accessed by patients through their MyChart portal, leveraging an integration between the two systems. Teladoc Health's platform is designed to integrate with various EHRs to facilitate virtual care delivery within existing clinical workflows.