Next Level Concierge Care

Based on the available information, Next Level Concierge Care (nextlevelcare.us) utilizes a secure portal and a phone application called Spruce for patient interactions and managing medical records. Their medical record system interfaces with the Spruce app, which facilitates secure communication between patients and doctors, including text and direct phone contact. Spruce Health is described as a HIPAA-compliant communication and telemedicine platform that enables healthcare providers to communicate with patients through secure messaging, calling, and video chat. While Spruce itself is a communication platform designed to integrate with Electronic Health Record (EHR) systems rather than being a full EHR, it offers features often associated with patient portals, such as secure messaging and access to communication history. Some sources refer to a "Spruce Secure Patient Communications Portal," indicating that Spruce can function as or be a core component of a patient portal. Although Next Level Concierge Care explicitly states their medical record interfaces with Spruce, the specific brand name of their patient portal, if it is branded differently than Spruce, is not clearly identified in the search results. Similarly, the underlying EHR system vendor that Next Level Concierge Care uses in conjunction with Spruce is not explicitly named. Spruce is known to integrate with various EHR systems, such as Elation Health and Hint.