Arizona Health Care Cost Containment System (AHCCCS)

### AHCCCS Does Not Utilize a Single, Centralized Patient Portal or EHR System Unlike integrated healthcare systems that often employ a single electronic health record (EHR) system and a branded patient portal like Epic's MyChart, the Arizona Health Care Cost Containment System (AHCCCS), Arizona's Medicaid agency, does not operate a single,统一 patient portal for all members to access their comprehensive health records across all providers. AHCCCS does have an "AHCCCS Online portal," which is primarily used for administrative functions, including provider access and member eligibility verification. Identity verification for accessing this portal is facilitated through a partnership with ID.me. However, this portal does not serve as a comprehensive patient portal for members to view all their health information from every provider they see. Patient portal access for AHCCCS members is typically provided by the individual healthcare providers they visit or through the Managed Care Organizations (MCOs) that members are enrolled with. These MCOs, such as Arizona Complete Health and Mercy Care, have their own member portals where individuals can manage their health plan benefits, find providers, and potentially access some health information related to the services received through that specific plan. For example, Arizona Complete Health refers to their offering as a "Medicaid Member Portal." Regarding the underlying EHR systems, AHCCCS participates in the Arizona Medicaid EHR Incentive Program (now known as the Promoting Interoperability Program), which encourages healthcare providers to adopt and meaningfully use certified EHR technology. AHCCCS utilizes an "ePIP System" for providers to register and attest for this program. While AHCCCS sets requirements for EHR use and data exchange among providers and managed care plans, it does not mandate or use a single EHR system for all healthcare services delivered to its members. Different healthcare providers and MCOs may utilize various certified EHR systems that are capable of meeting AHCCCS's reporting and data exchange requirements. For instance, Qualifacts is mentioned as an EHR vendor used by some behavioral health providers in Arizona to meet state reporting standards, including those from AHCCCS. Therefore, AHCCCS members seeking to access their health information through a patient portal should look to the specific healthcare providers they receive services from or the member portal provided by their AHCCCS-contracted managed care organization. There is no single patient portal or directly tied EHR vendor universally used by AHCCCS across all member care.