Holy Cross Health

Holy Cross Health, located in Chicago, IL at 2701 W 68th Street, is a 264-bed community, non-profit Catholic hospital that provides comprehensive inpatient and outpatient care. Founded in 1928 by the Sisters of St. Casimir, Holy Cross is dedicated to serving the critical healthcare needs of Chicago's southwest communities, offering medical, surgical, intensive care, emergency, primary care, and behavioral health services. The hospital's Emergency Department treats approximately 40,000 patients annually, addressing a wide range of urgent and critical needs. Holy Cross Health is committed to being a compassionate and transformative healing presence, with a focus on innovation, quality, safety, and accessibility for all, especially the most vulnerable.

Identifiers

Hospital Name Holy Cross Health
Facility ID 140133

Location

Address 2701 W 68TH STREET
City/Town Chicago
State IL
ZIP Code 60629
County/Parish COOK

Health System

Health System Trinity Health
Health System Website Domain trinity-health.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 35
Health System Total Beds 8691
Health System Hospital Locations Connecticut, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Massachusetts, Maryland, Michigan, North Dakota, New York, Ohio, Oregon and Pennsylvania

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details Trinity Health
Emergency Services Yes

Dr. Jeen Soo Chang

President, Chief Medical Officer, Holy Cross Hospital

NA

Residency Programs

Allopathic Residency Program Yes
Dental Residency Program No
Osteopathic Residency Program Yes
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 311

Staffing & Personnel

FTE Employees on Payroll 413.98
FTE Interns & Residents 6.03

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 4174
Inpatient Days (Title XIX) 1472
Total Inpatient Days 24252
Bed Count 155
Available Bed Days 56575
Discharges (Title V) NA
Discharges (Title XVIII) 698
Discharges (Title XIX) 279
Total Discharges 4390

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 3572
Inpatient Days (Title XIX; Adults & Peds) 1222
Total Inpatient Days (Adults & Peds) 20866
Bed Count (Adults & Peds) 135
Available Bed Days (Adults & Peds) 49275
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 698
Discharges (Title XIX; Adults & Peds) 279
Total Discharges (Adults & Peds) 4390

Quality Summary

Care Quality Stengths The hospital is average in every measured mortality rate
Care Quality Concerns Very low overall patient satisfaction. Patients report challenges with nurse communication. Patients report significant challenges with Staff responsiveness to their needs. Patients report challenges with communication about their medications. Patients reported challenges with communication about thei discharge and follow up instructions. Patients reported significant challenges with transitions between departments in the hospital. Patients report challenges the cleanliness of the hospital. Patients reported concerns with being abel to have quiet rest in the hospital Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated Hospital does not do a good job of treating conditions like pneumonia so that patients don't have to come back to the hospital.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 39%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients
Mortality Group – Death Rate for Heart Attack Patients
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate
Mortality Group – Postoperative Respiratory Failure Rate
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate
Mortality Group – Postoperative Sepsis Rate
Mortality Group – Postoperative Wound Dehiscence Rate
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 196

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients Not Available
Readmission Score Hospital Return Days for Heart Failure Patients -12
Readmission Score Hospital Return Days for Pneumonia Patients 35
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 13.1
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Not Available
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Not Available
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 19.8
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 18.4
Readmission Score Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 14.7
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 16.4
Readmission Group Hospital Return Days for Heart Attack Patients Number of Cases Too Small
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients More Days Than Average per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Number of cases too small
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Number of Cases Too Small
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 0.000
CAUTI SIR (Standardized Infection Ratio) 0.805
SSI SIR (Standardized Infection Ratio) N/A
CDI SIR (Standardized Infection Ratio) 0.589
MRSA SIR (Standardized Infection Ratio) 0.609

Fiscal Period

Fiscal Year Begin Jul 01, 2022
Fiscal Year End Jun 30, 2023

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $5,059
Bad Debt Expense $9,341
Uncompensated Care Cost $7,402
Total Uncompensated Care $7,402

Operating Expenses ($ thousands)

Total Salaries $58,417
Overhead Expenses (Non-Salary) $66,460
Depreciation Expense $5,548
Total Operating Costs $96,443

Charges ($ thousands)

Inpatient Charges $208,750
Outpatient Charges $216,383
Total Patient Charges $425,133

Wage-Related Details ($ thousands)

Core Wage Costs $6,306
Wage Costs (RHC/FQHC)
Adjusted Salaries $36,416
Contract Labor (Patient Care)
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $3,040
Short-Term Investments
Notes Receivable
Accounts Receivable $13,557
Allowance for Doubtful Accounts $-3,764
Inventory $1,441
Prepaid Expenses
Other Current Assets $3,754
Total Current Assets $19,355

Balance Sheet – Fixed Assets ($ thousands)

Land Value
Land Improvements Value
Building Value
Leasehold Improvements
Fixed Equipment Value
Major Movable Equipment $142,101
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $70,836

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $1,981
Other Assets $1,998
Total Other Assets $3,979
Total Assets $94,170

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $2,890
Salaries & Wages Payable $2,877
Payroll Taxes Payable
Short-Term Debt $3,456
Deferred Revenue
Other Current Liabilities $6,191
Total Current Liabilities $15,414

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities $40,880
Total Long-Term Liabilities $40,880
Total Liabilities $56,294

Balance Sheet – Equity ($ thousands)

General Fund Balance $37,876
Total Fund Balances $37,876
Total Liabilities & Equity $94,170

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $1,637
DRG (Post-Oct 1) $4,592
Outlier Payments
DSH Adjustment $556
Eligible DSH % $0
Simulated MC Payments $7,016
Total IME Payments $92

Revenue & Income Statement ($ thousands)

Inpatient Revenue $208,527
Outpatient Revenue $216,696
Total Patient Revenue $425,222
Contractual Allowances & Discounts $334,786
Net Patient Revenue $90,436
Total Operating Expenses $124,877
Net Service Income $-34,441
Other Income $13,975
Total Income $-20,466
Other Expenses
Net Income $-20,466

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $46,541
Medicaid Charges $189,765
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Oracle
ERP Version Peoplesoft/EBS
EHR is Changing No