Munson Healthcare Otsego Memorial Hospital

Welcome to Munson Healthcare Otsego Memorial Hospital, your trusted healthcare provider in Gaylord, Michigan. We are a 46-bed hospital offering a wide range of services, including emergency, surgical, heart, cancer, and maternity care. Our dedicated team of over 800 employees and more than 70 physicians is committed to providing compassionate, high-quality care, enhanced by our recent $14.8 million expansion featuring the latest surgical technology. As part of the renowned Munson Healthcare system, we ensure you have access to the best medical expertise right here in your community, with outpatient services and a multi-specialty medical group. Experience advanced and personalized healthcare close to home at Munson Healthcare Otsego Memorial Hospital!

Identifiers

Hospital Name Munson Healthcare Otsego Memorial Hospital
Facility ID 230133

Location

Address 825 N CENTER AVE
City/Town Gaylord
State MI
ZIP Code 49735
County/Parish OTSEGO

Health System

Health System Munson Healthcare
Health System Website Domain munsonhealthcare.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 8
Health System Total Beds 703
Health System Hospital Locations Michigan

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details Munson Healthcare
Emergency Services No

Kirsten Korth-White

President, East Region

NA

Rob Richardson

President, OMH and COO, East Region

NA

Michael Frye, MD, FACEP

Interim Chief Medical Officer, MHC East Region

NA

Dawn Halleck

Vice President and CNO of Patient Care Services

Dawn is the Vice President of Patient Care Services and Chief Nursing Officer at Munson Healthcare Otsego Memorial Hospital. She has been a registered nurse for 30 years and has a passion for the older adult population. Dawn spent 24 years at Munson Medical Center in Traverse City, where she brought specialized geriatric education to Munson Healthcare nurses and nursing assistants. Dawn received her Bachelor’s Degree in Nursing from Lake Superior State University and Masters’ Degree in Nursing Administration from Walden University. Dawn resides in Gaylord with her husband, Chris.

Stephanie Birgy

Regional Director of Finance-Community Hospitals

NA

Bobbi Pontz

Director-Sr. Human Resources Business Partner, Munson Healthcare Community Hospitals

NA

Catherine Dewey

Regional Manager Marketing & Corporate Communications

NA

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 53

Staffing & Personnel

FTE Employees on Payroll 292.52
FTE Interns & Residents NA

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 1939
Inpatient Days (Title XIX) 210
Total Inpatient Days 5093
Bed Count 46
Available Bed Days 16790
Discharges (Title V) NA
Discharges (Title XVIII) 430
Discharges (Title XIX) 59
Total Discharges 1440

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 1556
Inpatient Days (Title XIX; Adults & Peds) 65
Total Inpatient Days (Adults & Peds) 4055
Bed Count (Adults & Peds) 42
Available Bed Days (Adults & Peds) 15330
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 430
Discharges (Title XIX; Adults & Peds) 59
Total Discharges (Adults & Peds) 1440

Quality Summary

Care Quality Stengths High overall patient satisfaction. The hospital is average in every measured mortality rate Hospital has an average ER wait time. Patients are seen and treated on average in 2-3 hours.
Care Quality Concerns Patients reported concerns with being abel to have quiet rest in the hospital Hospital has had some challengs with infection rates being high.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 69%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients
Mortality Group – Death Rate for Heart Attack Patients
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 171

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients Not Available
Readmission Score Hospital Return Days for Heart Failure Patients -16.8
Readmission Score Hospital Return Days for Pneumonia Patients 9.5
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 12.9
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy 11.1
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy 5.5
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 0.7
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Not Available
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 17.8
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 20.2
Readmission Score Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 14.5
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 16.9
Readmission Group Hospital Return Days for Heart Attack Patients Number of Cases Too Small
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Number of Cases Too Small
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement Number of Cases Too Small
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) N/A
CAUTI SIR (Standardized Infection Ratio) N/A
SSI SIR (Standardized Infection Ratio) 0.330
CDI SIR (Standardized Infection Ratio) 0.470
MRSA SIR (Standardized Infection Ratio) N/A

Fiscal Period

Fiscal Year Begin Jul 01, 2022
Fiscal Year End Jun 30, 2023

Charity & Uncompensated Care ($ thousands)

Charity Care Cost
Bad Debt Expense $315
Uncompensated Care Cost $110
Total Uncompensated Care $4,255

Operating Expenses ($ thousands)

Total Salaries $43,537
Overhead Expenses (Non-Salary) $69,360
Depreciation Expense $3,363
Total Operating Costs $97,722

Charges ($ thousands)

Inpatient Charges $36,674
Outpatient Charges $219,339
Total Patient Charges $256,013

Wage-Related Details ($ thousands)

Core Wage Costs $5,345
Wage Costs (RHC/FQHC)
Adjusted Salaries $43,537
Contract Labor (Patient Care)
Wage Costs (Part A Teaching) $7
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $745
Short-Term Investments
Notes Receivable
Accounts Receivable $30,688
Allowance for Doubtful Accounts $-19,195
Inventory $2,029
Prepaid Expenses $362
Other Current Assets $825
Total Current Assets $16,140

Balance Sheet – Fixed Assets ($ thousands)

Land Value $1,652
Land Improvements Value $1,480
Building Value $57,201
Leasehold Improvements
Fixed Equipment Value $29,252
Major Movable Equipment
Minor Depreciable Equipment $36,292
Health IT Assets $-41,521
Total Fixed Assets $38,571

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments
Other Assets
Total Other Assets
Total Assets $54,710

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $2,721
Salaries & Wages Payable $2,429
Payroll Taxes Payable
Short-Term Debt $39
Deferred Revenue
Other Current Liabilities $6,305
Total Current Liabilities $11,493

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt $16
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities
Total Long-Term Liabilities $16
Total Liabilities $11,509

Balance Sheet – Equity ($ thousands)

General Fund Balance $43,201
Total Fund Balances $43,201
Total Liabilities & Equity $54,710

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $917
DRG (Post-Oct 1) $2,492
Outlier Payments
DSH Adjustment $102
Eligible DSH % $0
Simulated MC Payments
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $36,870
Outpatient Revenue $234,415
Total Patient Revenue $271,284
Contractual Allowances & Discounts $161,898
Net Patient Revenue $109,386
Total Operating Expenses $112,898
Net Service Income $-3,512
Other Income $2,223
Total Income $-1,289
Other Expenses
Net Income $-1,289

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $6,718
Medicaid Charges $45,788
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Oracle Health Millennium
EHR Version Oracle Health Millennium (Not CommunityWorks)
EHR is Changing No

ERP Information

ERP Oracle
ERP Version Unknown
EHR is Changing No