North Oaks Medical Center

North Oaks Medical Center, located in Hammond, Louisiana, between New Orleans and Baton Rouge, is dedicated to improving lives with every touch. As a Level II Trauma Center and Primary Stroke Center with 330 beds, we offer a comprehensive range of healthcare services, including childbirth, advanced diagnostics, interventional radiology, open-heart and robotic surgery, rehabilitation, and hospice care. North Oaks is also a Designated Blue Distinction® Center for Maternity Care. Our mission is to provide quality, patient-centered care to our community.

Identifiers

Hospital Name North Oaks Medical Center
Facility ID 190015

Location

Address 15790 PAUL VEGA MD DRIVE
City/Town Hammond
State LA
ZIP Code 70403
County/Parish TANGIPAHOA

Health System

Health System Independent
Health System Website Domain northoaks.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 1
Health System Total Beds 330
Health System Hospital Locations Louisiana

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Government - Hospital District or Authority
Ownership Details North Oaks Health System
Emergency Services Yes

Michele Kidd Sutton

President & CEO

FACHE. Assumed additional roles of Administrator and CEO of North Oaks Medical Center in 2012 and was appointed President and CEO of the health system in 2017. Member of the Louisiana Hospital Association since 1988, serving as Vice Chair of its Board of Trustees and Immediate Past Chair of its political action committee, HOSPPAC. Also a member of the LHA Trust Funds Board of Directors and has participated on committees for the American Hospital Association and the Louisiana Department of Health. Reappointed by former Louisiana Gov. Jeff Landry. Recipient of numerous awards including the Distinguished Service Award, American Hospital Association Grassroots Champion Award, and the AHA PAC Most Valuable Player Award. Joined North Oaks Health System in 1988 as a Community Resources Officer, promoted to COO in 2006, and Executive Vice President and COO in 2008. Installed as Chair of the American College of Healthcare Executives in 2025. [2, 12]

Michael Watkins

Chief Operating Officer

[2]

Mark Anderson

Chief Financial Officer

[2]

Robert Peltier, MD

Chief Medical Officer

[2]

Kirsten Riney, MSN, MHA, BSN

Chief Nursing Officer

[2]

Jessica Bennett, DBA

Chief Ancillary Officer

[2]

Jeff Jarreau, SHRM-SCP, SPHR

Chief Human Resources Officer

[2]

John Derenbecker, JD

Chief Legal / Mission Integration Officer

[2]

Rami Nelson, DNP, MSN, RN, CPHQ, LSSBB

Chief Quality and Health Equity Officer

[2]

Mac Barrient

North Oaks Rehabilitation Hospital Administrator

[2]

Diana Barber, MPH

Vice President, Cardiovascular / Oncology Service Line

[2]

William H. Branson, MBA

Vice President, Finance

[2]

Kiley Cedotal, LCSW-BACS, MBA, FACHE

Vice President, Designated Institutional Official

[2]

Saleta Costanza, MSPH

Vice President, Primary Care / Population Health Service Line

[2]

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 330

Staffing & Personnel

FTE Employees on Payroll 1524.01
FTE Interns & Residents NA

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 12393
Inpatient Days (Title XIX) 606
Total Inpatient Days 55358
Bed Count 247
Available Bed Days 82996
Discharges (Title V) NA
Discharges (Title XVIII) 2472
Discharges (Title XIX) 94
Total Discharges 10209

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 9326
Inpatient Days (Title XIX; Adults & Peds) 217
Total Inpatient Days (Adults & Peds) 39117
Bed Count (Adults & Peds) 182
Available Bed Days (Adults & Peds) 59587
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 2472
Discharges (Title XIX; Adults & Peds) 94
Total Discharges (Adults & Peds) 10209

Quality Summary

Care Quality Stengths Average overall patient satisfaction. Patients were very positive about the quiet atmosphere of the hospital. The hospital is average in every measured mortality rate Hospital has an average ER wait time. Patients are seen and treated on average in 2-3 hours.
Care Quality Concerns Hospital does not do a good job of treating conditions like heart attacks so that patients don't have to come back to the hospital.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 61%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients No Different Than National Average
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 178

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients 25.6
Readmission Score Hospital Return Days for Heart Failure Patients 11.1
Readmission Score Hospital Return Days for Pneumonia Patients 13.7
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 12.2
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy 11.7
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy 6.3
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 0.9
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 15.4
Readmission Score Rate of Readmission for CABG 10
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 19.9
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 21.3
Readmission Score Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 15.8
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 17.7
Readmission Group Hospital Return Days for Heart Attack Patients More Days Than Average per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG No Different Than the National Rate
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement Number of Cases Too Small
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 0.832
CAUTI SIR (Standardized Infection Ratio) 1.026
SSI SIR (Standardized Infection Ratio) 0.879
CDI SIR (Standardized Infection Ratio) 0.602
MRSA SIR (Standardized Infection Ratio) 1.051

Fiscal Period

Fiscal Year Begin Jul 01, 2022
Fiscal Year End Jun 30, 2023

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $113
Bad Debt Expense $30,229
Uncompensated Care Cost $4,527
Total Uncompensated Care $4,527

Operating Expenses ($ thousands)

Total Salaries $127,973
Overhead Expenses (Non-Salary) $129,114
Depreciation Expense
Total Operating Costs $284,558

Charges ($ thousands)

Inpatient Charges $952,354
Outpatient Charges $1,176,298
Total Patient Charges $2,128,652

Wage-Related Details ($ thousands)

Core Wage Costs $14,933
Wage Costs (RHC/FQHC)
Adjusted Salaries $133,222
Contract Labor (Patient Care) $15,630
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $6
Short-Term Investments
Notes Receivable
Accounts Receivable $49,353
Allowance for Doubtful Accounts
Inventory $10,279
Prepaid Expenses $1,138
Other Current Assets $418,512
Total Current Assets $480,268

Balance Sheet – Fixed Assets ($ thousands)

Land Value
Land Improvements Value
Building Value
Leasehold Improvements $101
Fixed Equipment Value
Major Movable Equipment
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $22

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments
Other Assets
Total Other Assets
Total Assets $480,291

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $10,590
Salaries & Wages Payable $19,316
Payroll Taxes Payable
Short-Term Debt
Deferred Revenue
Other Current Liabilities $122
Total Current Liabilities $30,027

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities
Total Long-Term Liabilities
Total Liabilities $30,027

Balance Sheet – Equity ($ thousands)

General Fund Balance $450,263
Total Fund Balances $450,263
Total Liabilities & Equity $480,291

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $5,613
DRG (Post-Oct 1) $18,591
Outlier Payments
DSH Adjustment $1,410
Eligible DSH % $0
Simulated MC Payments
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $1,056,713
Outpatient Revenue $1,316,131
Total Patient Revenue $2,372,845
Contractual Allowances & Discounts $2,092,618
Net Patient Revenue $280,227
Total Operating Expenses $257,086
Net Service Income $23,141
Other Income $80,296
Total Income $103,438
Other Expenses
Net Income $103,438

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $41,621
Medicaid Charges $573,413
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Infor
ERP Version Cloudsuite
EHR is Changing No