NYC Health + Hospitals/Queens

NYC Health + Hospitals/Queens, located at 82-68 164th Street, Jamaica, NY, is a major healthcare provider proudly serving the diverse communities of central and southeastern Queens since 1935. As part of the City’s public health system and affiliated with the Mount Sinai School of Medicine, we provide quality, comprehensive care to all, regardless of ability to pay. Our services include cancer care, diabetes management, women's health, and behavioral health, with expanded ICU, neonatal ICU, and emergency department facilities. We offer a wide range of medical services from pediatric to geriatric care, featuring cutting-edge technology and spacious ambulatory care suites, ensuring personalized and accessible healthcare for every patient.

Identifiers

Hospital Name NYC Health + Hospitals/Queens
Facility ID 330231

Location

Address 82-68 164TH STREET
City/Town Jamaica
State NY
ZIP Code 11432
County/Parish QUEENS

Health System

Health System NYC Health + Hospitals
Health System Website Domain nychealthandhospitals.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 11
Health System Total Beds 5158
Health System Hospital Locations New York

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Other
Ownership Details NYC Health + Hospitals
Emergency Services Yes

No leaders were identified on NYC Health + Hospitals/Queens's website

Residency Programs

Allopathic Residency Program Yes
Dental Residency Program Yes
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program Yes

Capacity & Services

Licensed Beds 581

Staffing & Personnel

FTE Employees on Payroll 2172.96
FTE Interns & Residents 103.74

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 6869
Inpatient Days (Title XIX) 14138
Total Inpatient Days 61467
Bed Count 200
Available Bed Days 73000
Discharges (Title V) NA
Discharges (Title XVIII) 1062
Discharges (Title XIX) 2343
Total Discharges 10519

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 5785
Inpatient Days (Title XIX; Adults & Peds) 12194
Total Inpatient Days (Adults & Peds) 51009
Bed Count (Adults & Peds) 169
Available Bed Days (Adults & Peds) 61685
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 1062
Discharges (Title XIX; Adults & Peds) 2343
Total Discharges (Adults & Peds) 10519

Quality Summary

Care Quality Stengths Average overall patient satisfaction. The hospital is average in every measured mortality rate Hospital does an exceptional job of ensuring patients at the hospital do not get infections
Care Quality Concerns Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated Hospital does not do a good job of treating conditions like pneumonia so that patients don't have to come back to the hospital.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 69%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate
Mortality Group – Postoperative Respiratory Failure Rate
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 253

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients Not Available
Readmission Score Hospital Return Days for Heart Failure Patients 8.5
Readmission Score Hospital Return Days for Pneumonia Patients 68.9
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) Not Available
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Not Available
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Not Available
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 19.2
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 17.9
Readmission Score Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 14.4
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 17.9
Readmission Group Hospital Return Days for Heart Attack Patients Number of Cases Too Small
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients More Days Than Average per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) Not Available
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Not Available
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Number of Cases Too Small
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement Number of Cases Too Small
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 0.388
CAUTI SIR (Standardized Infection Ratio) 0.223
SSI SIR (Standardized Infection Ratio) 0.913
CDI SIR (Standardized Infection Ratio) 0.355
MRSA SIR (Standardized Infection Ratio) 1.278

Fiscal Period

Fiscal Year Begin Jul 01, 2022
Fiscal Year End Jun 30, 2023

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $132,570
Bad Debt Expense $23,790
Uncompensated Care Cost $155,965
Total Uncompensated Care $449,964

Operating Expenses ($ thousands)

Total Salaries $198,126
Overhead Expenses (Non-Salary) $407,703
Depreciation Expense $32,448
Total Operating Costs $500,519

Charges ($ thousands)

Inpatient Charges $224,694
Outpatient Charges $281,748
Total Patient Charges $506,442

Wage-Related Details ($ thousands)

Core Wage Costs $92,900
Wage Costs (RHC/FQHC)
Adjusted Salaries $198,126
Contract Labor (Patient Care) $39,676
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $644
Short-Term Investments
Notes Receivable
Accounts Receivable $75,267
Allowance for Doubtful Accounts
Inventory
Prepaid Expenses
Other Current Assets $3,454
Total Current Assets $278,090

Balance Sheet – Fixed Assets ($ thousands)

Land Value
Land Improvements Value $1,383
Building Value $324,135
Leasehold Improvements
Fixed Equipment Value $87,549
Major Movable Equipment $80,760
Minor Depreciable Equipment $13,855
Health IT Assets
Total Fixed Assets $174,214

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments
Other Assets $75,755
Total Other Assets $75,755
Total Assets $528,059

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $-600,461
Salaries & Wages Payable $22,946
Payroll Taxes Payable
Short-Term Debt
Deferred Revenue
Other Current Liabilities $44,124
Total Current Liabilities $-533,391

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities $415,979
Total Long-Term Liabilities $415,979
Total Liabilities $-117,412

Balance Sheet – Equity ($ thousands)

General Fund Balance $471,234
Total Fund Balances $645,471
Total Liabilities & Equity $528,059

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $3,238
DRG (Post-Oct 1) $10,364
Outlier Payments
DSH Adjustment $1,642
Eligible DSH % $0
Simulated MC Payments $23,804
Total IME Payments $3,237

Revenue & Income Statement ($ thousands)

Inpatient Revenue $672,222
Outpatient Revenue $735,676
Total Patient Revenue $1,407,898
Contractual Allowances & Discounts $770,674
Net Patient Revenue $637,224
Total Operating Expenses $605,829
Net Service Income $31,394
Other Income $88,857
Total Income $120,251
Other Expenses
Net Income $120,251

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $125,907
Medicaid Charges $607,704
Net CHIP Revenue $918
CHIP Charges $5,947

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Oracle
ERP Version Peoplesoft/EBS
EHR is Changing No