Massachusetts Eye and Ear

Located at 243 Charles Street in Boston, Massachusetts, Mass Eye and Ear, a Mass General Brigham hospital, is an international leader in treatment, research, and teaching, specializing in ophthalmology and otolaryngology. As a teaching hospital of Harvard Medical School, we provide comprehensive care, from routine exams to complex surgeries, for conditions affecting the eyes, ears, nose, throat, head, and neck. Founded in 1824, Mass Eye and Ear has a long-standing reputation for successful treatments and groundbreaking contributions to medical advancements. Our dedicated clinicians and researchers are committed to improving the lives of patients worldwide through innovative care and education.

Identifiers

Hospital Name Massachusetts Eye and Ear
Facility ID 220075

Location

Address 243 CHARLES STREET
City/Town Boston
State MA
ZIP Code 2114
County/Parish SUFFOLK

Health System

Health System Mass General Brigham
Health System Website Domain massgeneralbrigham.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 11
Health System Total Beds 3086
Health System Hospital Locations Massachusetts and New Hampshire

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details Mass General Brigham
Emergency Services Yes

No leaders were identified on Massachusetts Eye and Ear's website

Residency Programs

Allopathic Residency Program Yes
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 42

Staffing & Personnel

FTE Employees on Payroll 869.43
FTE Interns & Residents 35.09

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 1525
Inpatient Days (Title XIX) 281
Total Inpatient Days 4610
Bed Count 41
Available Bed Days 14965
Discharges (Title V) NA
Discharges (Title XVIII) 339
Discharges (Title XIX) NA
Total Discharges 1075

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 1525
Inpatient Days (Title XIX; Adults & Peds) 281
Total Inpatient Days (Adults & Peds) 4610
Bed Count (Adults & Peds) 41
Available Bed Days (Adults & Peds) 14965
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 339
Discharges (Title XIX; Adults & Peds) NA
Total Discharges (Adults & Peds) 1075

Quality Summary

Care Quality Stengths Overall patient satisfaction is overall very high. Patients report that nurse communication is excellent. Patients report that staff was good at responding quickly to their needs. Patients report that staff is excellent in meeting their needs very quickly. Patients were very positive about the cleanliness of the hospital. Hospital has an average ER wait time. Patients are seen and treated on average in 2-3 hours.
Care Quality Concerns Hospital struggles with high infection rates

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 90%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients
Mortality Group – Death Rate for Heart Attack Patients
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients
Mortality Group – Death Rate for Heart Failure Patients
Mortality Group – Death Rate for Pneumonia Patients
Mortality Group – Death Rate for Stroke Patients
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate Worse Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 160

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients Not Available
Readmission Score Hospital Return Days for Heart Failure Patients Not Available
Readmission Score Hospital Return Days for Pneumonia Patients Not Available
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) Not Available
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 1.1
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Not Available
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients Not Available
Readmission Score Heart Failure (HF) 30-Day Readmission Rate Not Available
Readmission Score Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 14.6
Readmission Score Pneumonia (PN) 30-Day Readmission Rate Not Available
Readmission Group Hospital Return Days for Heart Attack Patients Not Available
Readmission Group Hospital Return Days for Heart Failure Patients Not Available
Readmission Group Hospital Return Days for Pneumonia Patients Number of Cases Too Small
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) Not Available
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Not Available
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients Not Available
Readmission Group Heart Failure (HF) 30-Day Readmission Rate Not Available
Readmission Group Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate Number of Cases Too Small

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) N/A
CAUTI SIR (Standardized Infection Ratio) N/A
SSI SIR (Standardized Infection Ratio) N/A
CDI SIR (Standardized Infection Ratio) 1.355
MRSA SIR (Standardized Infection Ratio) N/A

Fiscal Period

Fiscal Year Begin Oct 01, 2021
Fiscal Year End Sep 30, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $0
Bad Debt Expense $5,477
Uncompensated Care Cost $2,025
Total Uncompensated Care $5,035

Operating Expenses ($ thousands)

Total Salaries $110,823
Overhead Expenses (Non-Salary) $248,439
Depreciation Expense $20,386
Total Operating Costs $220,408

Charges ($ thousands)

Inpatient Charges $53,892
Outpatient Charges $534,394
Total Patient Charges $588,285

Wage-Related Details ($ thousands)

Core Wage Costs $23,513
Wage Costs (RHC/FQHC)
Adjusted Salaries $110,769
Contract Labor (Patient Care)
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents) $747

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $-12,060
Short-Term Investments $25,127
Notes Receivable
Accounts Receivable $26,120
Allowance for Doubtful Accounts
Inventory
Prepaid Expenses
Other Current Assets $9,840
Total Current Assets $55,568

Balance Sheet – Fixed Assets ($ thousands)

Land Value $28,370
Land Improvements Value $11
Building Value $198,414
Leasehold Improvements $15,775
Fixed Equipment Value $1,936
Major Movable Equipment $104,885
Minor Depreciable Equipment
Health IT Assets $17,470
Total Fixed Assets $162,918

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $337,043
Other Assets $8,598
Total Other Assets $392,582
Total Assets $611,068

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $10,283
Salaries & Wages Payable $21,548
Payroll Taxes Payable
Short-Term Debt $8,076
Deferred Revenue
Other Current Liabilities $13,913
Total Current Liabilities $69,866

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable $121,084
Unsecured Loans
Other Long-Term Liabilities $41,247
Total Long-Term Liabilities $162,331
Total Liabilities $232,197

Balance Sheet – Equity ($ thousands)

General Fund Balance $378,871
Total Fund Balances $378,871
Total Liabilities & Equity $611,068

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $4,883
DRG (Post-Oct 1)
Outlier Payments
DSH Adjustment $56
Eligible DSH % $0
Simulated MC Payments $2,006
Total IME Payments $1,820

Revenue & Income Statement ($ thousands)

Inpatient Revenue $53,877
Outpatient Revenue $534,408
Total Patient Revenue $588,286
Contractual Allowances & Discounts $324,400
Net Patient Revenue $263,885
Total Operating Expenses $359,242
Net Service Income $-95,356
Other Income $97,427
Total Income $2,071
Other Expenses
Net Income $2,071

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $22,068
Medicaid Charges $61,397
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Workday
ERP Version NA
EHR is Changing No