White Rock Medical Center

White Rock Medical Center, located in Dallas, Texas at 9440 Poppy Drive, is a leading healthcare provider committed to delivering exceptional care through state-of-the-art facilities and advanced medical technology. We offer a comprehensive range of inpatient and outpatient services, specializing in cardiology, orthopedics, women's health, emergency care, and surgical services. Our world-class surgeons and dedicated staff ensure personalized attention and strive for outstanding outcomes that exceed national averages. Experience streamlined healthcare and top-tier community services at White Rock Medical Center, your partner for a healthier future.

Identifiers

Hospital Name White Rock Medical Center
Facility ID 450678

Location

Address 9440 POPPY DRIVE
City/Town Dallas
State TX
ZIP Code 75218
County/Parish DALLAS

Health System

Health System Independent
Health System Website Domain whiterockmedicalcenter.com
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 1
Health System Total Beds 232
Health System Hospital Locations Texas

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Proprietary
Ownership Details Heights Healthcare of Texas
Emergency Services Yes

No leaders were identified on White Rock Medical Center's website

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 232

Staffing & Personnel

FTE Employees on Payroll 444.28
FTE Interns & Residents NA

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 3974
Inpatient Days (Title XIX) 795
Total Inpatient Days 21958
Bed Count 151
Available Bed Days 55115
Discharges (Title V) NA
Discharges (Title XVIII) 901
Discharges (Title XIX) 242
Total Discharges 5796

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 3466
Inpatient Days (Title XIX; Adults & Peds) 393
Total Inpatient Days (Adults & Peds) 16888
Bed Count (Adults & Peds) 127
Available Bed Days (Adults & Peds) 46355
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 901
Discharges (Title XIX; Adults & Peds) 242
Total Discharges (Adults & Peds) 5796

Quality Summary

Care Quality Stengths The hospital is average in every measured mortality rate Hospital has an average ER wait time. Patients are seen and treated on average in 2-3 hours. Hospital does an exceptional job of ensuring patients at the hospital do not get infections
Care Quality Concerns Very low overall patient satisfaction. Patients report challenges with nurse communication. Patients report significant challenges with Staff responsiveness to their needs. Patients report challenges with communication about their medications. Patients reported challenges with communication about thei discharge and follow up instructions. Patients reported significant challenges with transitions between departments in the hospital. Patients report challenges the cleanliness of the hospital.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 43%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 156

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients Not Available
Readmission Score Hospital Return Days for Heart Failure Patients -14.1
Readmission Score Hospital Return Days for Pneumonia Patients 22.6
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) Not Available
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Not Available
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 13.7
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 19.2
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 20.3
Readmission Score Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 15.1
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 16.2
Readmission Group Hospital Return Days for Heart Attack Patients Number of Cases Too Small
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) Number of Cases Too Small
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Number of cases too small
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG Number of Cases Too Small
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement Number of Cases Too Small
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 1.019
CAUTI SIR (Standardized Infection Ratio) 0.000
SSI SIR (Standardized Infection Ratio) 0.000
CDI SIR (Standardized Infection Ratio) 0.715
MRSA SIR (Standardized Infection Ratio) 1.704

Fiscal Period

Fiscal Year Begin Jun 01, 2022
Fiscal Year End May 31, 2023

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $10,087
Bad Debt Expense $32,569
Uncompensated Care Cost $15,436
Total Uncompensated Care $21,594

Operating Expenses ($ thousands)

Total Salaries $37,168
Overhead Expenses (Non-Salary) $97,343
Depreciation Expense $4,580
Total Operating Costs $106,314

Charges ($ thousands)

Inpatient Charges $388,853
Outpatient Charges $271,975
Total Patient Charges $660,828

Wage-Related Details ($ thousands)

Core Wage Costs $6,465
Wage Costs (RHC/FQHC)
Adjusted Salaries $37,168
Contract Labor (Patient Care) $8,898
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $87
Short-Term Investments
Notes Receivable
Accounts Receivable $82,115
Allowance for Doubtful Accounts $-72,078
Inventory $2,233
Prepaid Expenses $4,691
Other Current Assets
Total Current Assets $19,862

Balance Sheet – Fixed Assets ($ thousands)

Land Value $5,607
Land Improvements Value
Building Value $17,140
Leasehold Improvements $5,627
Fixed Equipment Value $7,759
Major Movable Equipment $10,555
Minor Depreciable Equipment $435
Health IT Assets
Total Fixed Assets $20,152

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments
Other Assets
Total Other Assets
Total Assets $40,014

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $30,842
Salaries & Wages Payable $-3,087
Payroll Taxes Payable $-30
Short-Term Debt $-6,802
Deferred Revenue $3,891
Other Current Liabilities $4,045
Total Current Liabilities $49,942

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities $21,576
Total Long-Term Liabilities $21,576
Total Liabilities $71,518

Balance Sheet – Equity ($ thousands)

General Fund Balance $-31,504
Total Fund Balances $-31,504
Total Liabilities & Equity $40,014

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $9,452
DRG (Post-Oct 1)
Outlier Payments
DSH Adjustment $496
Eligible DSH % $0
Simulated MC Payments $14,931
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $388,853
Outpatient Revenue $271,975
Total Patient Revenue $660,828
Contractual Allowances & Discounts $582,873
Net Patient Revenue $77,955
Total Operating Expenses $134,511
Net Service Income $-56,557
Other Income $15,426
Total Income $-41,131
Other Expenses
Net Income $-41,131

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $9,265
Medicaid Charges $128,272
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Oracle Health Millennium
EHR Version Oracle Health Millennium (Not CommunityWorks)
EHR is Changing No

ERP Information

ERP Infor
ERP Version Unknown
EHR is Changing No