Holston Valley Medical Center, located in Kingsport, TN, is a comprehensive acute care hospital and part of Ballad Health, serving the community for over 80 years. As a Level I Trauma Center and Level III Neonatal Intensive Care Unit, Holston Valley offers advanced medical services, including cardiology, orthopedics, and oncology, with a dedicated healthcare team committed to patient-centered care. Featuring modern amenities and recent renovations, the hospital provides a wide range of specialties and advanced techniques, including robotic-assisted surgery, to ensure high-quality, nationally recognized care. With more than 450 board-certified or board-eligible physicians and over 2,000 nurses, technicians, and support staff, Holston Valley is dedicated to providing excellent healthcare in a healing environment.
| Hospital Name | Holston Valley Medical Center |
|---|---|
| Facility ID | 440017 |
| Address | 130 WEST RAVINE ROAD |
|---|---|
| City/Town | Kingsport |
| State | TN |
| ZIP Code | 37662 |
| County/Parish | SULLIVAN |
| Health System | Ballad Health |
|---|---|
| Health System Website Domain | balladhealth.org |
| Recently Joined Health System (Past 4 Years) | No |
| Health System Total Hospitals | 16 |
|---|---|
| Health System Total Beds | 2519 |
| Health System Hospital Locations | Tennessee and Virginia |
| Hospital Type | Acute Care Hospitals |
|---|---|
| Hospital Ownership | Voluntary non-profit - Private |
| Ownership Details | Ballad Health |
| Emergency Services | Yes |
No leaders were identified on Holston Valley Medical Center's website
| Allopathic Residency Program | Yes |
|---|---|
| Dental Residency Program | No |
| Osteopathic Residency Program | Yes |
| Other Residency Programs | No |
| Pediatric Residency Program | No |
| Licensed Beds | 505 |
|---|
| FTE Employees on Payroll | 1198.82 |
|---|---|
| FTE Interns & Residents | 33.85 |
| Inpatient Days (Title V) | NA |
|---|---|
| Inpatient Days (Title XVIII) | 17792 |
| Inpatient Days (Title XIX) | 3995 |
| Total Inpatient Days | 79680 |
| Bed Count | 286 |
| Available Bed Days | 104390 |
| Discharges (Title V) | NA |
| Discharges (Title XVIII) | 3264 |
| Discharges (Title XIX) | 722 |
| Total Discharges | 13997 |
| Inpatient Days (Title V; Adults & Peds) | NA |
|---|---|
| Inpatient Days (Title XVIII; Adults & Peds) | 8952 |
| Inpatient Days (Title XIX; Adults & Peds) | 3423 |
| Total Inpatient Days (Adults & Peds) | 63837 |
| Bed Count (Adults & Peds) | 219 |
| Available Bed Days (Adults & Peds) | 79935 |
| Discharges (Title V; Adults & Peds) | NA |
| Discharges (Title XVIII; Adults & Peds) | 3264 |
| Discharges (Title XIX; Adults & Peds) | 722 |
| Total Discharges (Adults & Peds) | 13997 |
| Care Quality Stengths | Average overall patient satisfaction. |
|---|---|
| Care Quality Concerns | Patients report that the care team can be slow at times in meeting their needs. Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated |
| Nurse Communication – Star Rating | |
|---|---|
| Doctor Communication – Star Rating | |
| Staff Responsiveness – Star Rating | |
| Communication About Medicines – Star Rating | |
| Discharge Information – Star Rating | |
| Care Transition – Star Rating | |
| Cleanliness – Star Rating | |
| Quietness – Star Rating | |
| Overall Hospital Rating – Star Rating | |
| Recommend Hospital – Star Rating |
| Percent of Patients Who Definitely Recommend the Hospital | 58% |
|---|
| Mortality Group – Rate of Complications for Hip/Knee Replacement Patients | No Different Than National Average |
|---|---|
| Mortality Group – Death Rate for Heart Attack Patients | No Different Than National Average |
| Mortality Group – Death Rate for CABG Surgery Patients | No Different Than National Average |
| Mortality Group – Death Rate for COPD Patients | No Different Than National Average |
| Mortality Group – Death Rate for Heart Failure Patients | Worse Than National Average |
| Mortality Group – Death Rate for Pneumonia Patients | No Different Than National Average |
| Mortality Group – Death Rate for Stroke Patients | No Different Than National Average |
| Mortality Group – Pressure Ulcer Rate | No Different Than National Average |
| Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications | No Different Than National Average |
| Mortality Group – Iatrogenic Pneumothorax Rate | No Different Than National Average |
| Mortality Group – In-Hospital Fall with Hip Fracture Rate | |
| Mortality Group – Postoperative Hemorrhage or Hematoma Rate | No Different Than National Average |
| Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than National Average |
| Mortality Group – Postoperative Respiratory Failure Rate | No Different Than National Average |
| Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate | No Different Than National Average |
| Mortality Group – Postoperative Sepsis Rate | No Different Than National Average |
| Mortality Group – Postoperative Wound Dehiscence Rate | No Different Than National Average |
| Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate | No Different Than National Average |
| Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite | No Different Than National Average |
| Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) | 215 |
|---|
| Readmission Score Hospital Return Days for Heart Attack Patients | -8.3 |
|---|---|
| Readmission Score Hospital Return Days for Heart Failure Patients | -8.2 |
| Readmission Score Hospital Return Days for Pneumonia Patients | -2.6 |
| Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) | 13 |
| Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy | Not Available |
| Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy | Not Available |
| Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery | 1 |
| Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | 13.8 |
| Readmission Score Rate of Readmission for CABG | 10.3 |
| Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients | 17.6 |
| Readmission Score Heart Failure (HF) 30-Day Readmission Rate | 18.7 |
| Readmission Score Rate of Readmission After Hip/Knee Replacement | 4.6 |
| Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) | 14.5 |
| Readmission Score Pneumonia (PN) 30-Day Readmission Rate | 15.3 |
| Readmission Group Hospital Return Days for Heart Attack Patients | Average Days per 100 Discharges |
| Readmission Group Hospital Return Days for Heart Failure Patients | Average Days per 100 Discharges |
| Readmission Group Hospital Return Days for Pneumonia Patients | Average Days per 100 Discharges |
| Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) | No Different Than the National Rate |
| Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy | Number of Cases Too Small |
| Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy | Number of Cases Too Small |
| Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery | No Different than expected |
| Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | No Different Than the National Rate |
| Readmission Group Rate of Readmission for CABG | No Different Than the National Rate |
| Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients | No Different Than the National Rate |
| Readmission Group Heart Failure (HF) 30-Day Readmission Rate | No Different Than the National Rate |
| Readmission Group Rate of Readmission After Hip/Knee Replacement | No Different Than the National Rate |
| Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) | No Different Than the National Rate |
| Readmission Group Pneumonia (PN) 30-Day Readmission Rate | No Different Than the National Rate |
| CLABSI SIR (Standardized Infection Ratio) | 0.967 |
|---|---|
| CAUTI SIR (Standardized Infection Ratio) | 0.548 |
| SSI SIR (Standardized Infection Ratio) | 1.818 |
| CDI SIR (Standardized Infection Ratio) | 0.589 |
| MRSA SIR (Standardized Infection Ratio) | 1.171 |
| Fiscal Year Begin | Jul 01, 2022 |
|---|---|
| Fiscal Year End | Jun 30, 2023 |
| Charity Care Cost | $9,729 |
|---|---|
| Bad Debt Expense | $14,792 |
| Uncompensated Care Cost | $12,353 |
| Total Uncompensated Care | $19,990 |
| Total Salaries | $100,340 |
|---|---|
| Overhead Expenses (Non-Salary) | $269,856 |
| Depreciation Expense | $13,640 |
| Total Operating Costs | $320,802 |
| Inpatient Charges | $1,125,484 |
|---|---|
| Outpatient Charges | $854,643 |
| Total Patient Charges | $1,980,128 |
| Core Wage Costs | $20,600 |
|---|---|
| Wage Costs (RHC/FQHC) | |
| Adjusted Salaries | $83,798 |
| Contract Labor (Patient Care) | $24,914 |
| Wage Costs (Part A Teaching) | |
| Wage Costs (Interns & Residents) |
| Cash & Bank Balances | $3 |
|---|---|
| Short-Term Investments | |
| Notes Receivable | |
| Accounts Receivable | $200,821 |
| Allowance for Doubtful Accounts | $-162,622 |
| Inventory | $9,410 |
| Prepaid Expenses | $1,348 |
| Other Current Assets | |
| Total Current Assets | $53,896 |
| Land Value | $9,960 |
|---|---|
| Land Improvements Value | $22,369 |
| Building Value | $289,856 |
| Leasehold Improvements | $2,975 |
| Fixed Equipment Value | $137,603 |
| Major Movable Equipment | |
| Minor Depreciable Equipment | |
| Health IT Assets | |
| Total Fixed Assets | $142,724 |
| Long-Term Investments | |
|---|---|
| Other Assets | $40,834 |
| Total Other Assets | $40,834 |
| Total Assets | $237,454 |
| Accounts Payable | $18,006 |
|---|---|
| Salaries & Wages Payable | $10,190 |
| Payroll Taxes Payable | |
| Short-Term Debt | $372 |
| Deferred Revenue | |
| Other Current Liabilities | $1,356 |
| Total Current Liabilities | $30,742 |
| Mortgage Debt | |
|---|---|
| Long-Term Notes Payable | |
| Unsecured Loans | |
| Other Long-Term Liabilities | $1,734 |
| Total Long-Term Liabilities | $1,734 |
| Total Liabilities | $32,476 |
| General Fund Balance | $204,977 |
|---|---|
| Total Fund Balances | $204,977 |
| Total Liabilities & Equity | $237,454 |
| DRG (Non-Outlier) | |
|---|---|
| DRG (Pre-Oct 1) | $8,482 |
| DRG (Post-Oct 1) | $27,728 |
| Outlier Payments | |
| DSH Adjustment | $736 |
| Eligible DSH % | $0 |
| Simulated MC Payments | $73,283 |
| Total IME Payments | $2,153 |
| Inpatient Revenue | $1,131,091 |
|---|---|
| Outpatient Revenue | $853,907 |
| Total Patient Revenue | $1,984,998 |
| Contractual Allowances & Discounts | $1,640,391 |
| Net Patient Revenue | $344,608 |
| Total Operating Expenses | $370,195 |
| Net Service Income | $-25,588 |
| Other Income | $3,477 |
| Total Income | $-22,111 |
| Other Expenses | |
| Net Income | $-22,111 |
| Cost-to-Charge Ratio | $0 |
|---|---|
| Net Medicaid Revenue | $14,424 |
| Medicaid Charges | $195,613 |
| Net CHIP Revenue | |
| CHIP Charges |
| EHR | Epic |
|---|---|
| EHR Version | EpicCare Inpatient (not Community Connect) |
| EHR is Changing | No |
| ERP | Infor |
|---|---|
| ERP Version | Cloudsuite |
| EHR is Changing | No |