Ozarks Healthcare

Ozarks Healthcare, located at 1100 Kentucky Ave in West Plains, MO, is a comprehensive system of care dedicated to serving South Central Missouri and Northern Arkansas. Our 114-bed acute care hospital is supported by family medicine and specialty clinics, complete rehabilitation services, behavioral healthcare, and home health services. With over 364,000 patient visits annually, our dedicated team is committed to providing exceptional patient experiences and improving the health and well-being of the Ozarks region. We also provide 24-hour emergency room care. Experience the difference at Ozarks Healthcare, where your health is our priority. Visit us at OzarksHealthcare.com to learn more.

Identifiers

Hospital Name Ozarks Healthcare
Facility ID 260078

Location

Address 1100 KENTUCKY AVE
City/Town West Plains
State MO
ZIP Code 65775
County/Parish HOWELL

Health System

Health System Independent
Health System Website Domain ozarkshealthcare.com
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 1
Health System Total Beds 112
Health System Hospital Locations Missouri

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details Ozarks Healthcare
Emergency Services Yes

No leaders were identified on Ozarks Healthcare's website

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 112

Staffing & Personnel

FTE Employees on Payroll 746.27
FTE Interns & Residents NA

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 5387
Inpatient Days (Title XIX) 2292
Total Inpatient Days 20003
Bed Count 111
Available Bed Days 40515
Discharges (Title V) NA
Discharges (Title XVIII) 1340
Discharges (Title XIX) 500
Total Discharges 4699

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 4431
Inpatient Days (Title XIX; Adults & Peds) 1996
Total Inpatient Days (Adults & Peds) 15778
Bed Count (Adults & Peds) 91
Available Bed Days (Adults & Peds) 33215
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 1340
Discharges (Title XIX; Adults & Peds) 500
Total Discharges (Adults & Peds) 4699

Quality Summary

Care Quality Stengths Average overall patient satisfaction. Hospital has an average ER wait time. Patients are seen and treated on average in 2-3 hours. Hospital does an exceptional job of ensuring patients at the hospital do not get infections
Care Quality Concerns Hospital has multiple significant high-patient-mortality concerns.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 58%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate Worse Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite Worse Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 156

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients -13.4
Readmission Score Hospital Return Days for Heart Failure Patients -12.3
Readmission Score Hospital Return Days for Pneumonia Patients -13.5
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 14.3
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy 8.7
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy 5.7
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 1.1
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 12.4
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 18.5
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 18.7
Readmission Score Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 14.6
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 15.3
Readmission Group Hospital Return Days for Heart Attack Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG Number of Cases Too Small
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement Number of Cases Too Small
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 0.000
CAUTI SIR (Standardized Infection Ratio) 0.000
SSI SIR (Standardized Infection Ratio) 2.135
CDI SIR (Standardized Infection Ratio) 0.665
MRSA SIR (Standardized Infection Ratio) 0.000

Fiscal Period

Fiscal Year Begin Jan 01, 2022
Fiscal Year End Dec 31, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $936
Bad Debt Expense $18,371
Uncompensated Care Cost $5,851
Total Uncompensated Care $5,851

Operating Expenses ($ thousands)

Total Salaries $88,666
Overhead Expenses (Non-Salary) $129,917
Depreciation Expense $8,168
Total Operating Costs $125,075

Charges ($ thousands)

Inpatient Charges $116,605
Outpatient Charges $362,909
Total Patient Charges $479,514

Wage-Related Details ($ thousands)

Core Wage Costs $11,266
Wage Costs (RHC/FQHC) $835
Adjusted Salaries $88,666
Contract Labor (Patient Care) $12,792
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $2,157
Short-Term Investments $1,527
Notes Receivable
Accounts Receivable $35,250
Allowance for Doubtful Accounts
Inventory $3,737
Prepaid Expenses $1,994
Other Current Assets
Total Current Assets $48,729

Balance Sheet – Fixed Assets ($ thousands)

Land Value $5,052
Land Improvements Value $1,810
Building Value $77,997
Leasehold Improvements $20,850
Fixed Equipment Value $27,743
Major Movable Equipment $68,211
Minor Depreciable Equipment
Health IT Assets $11,400
Total Fixed Assets $92,835

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $1,978
Other Assets $63,092
Total Other Assets $65,071
Total Assets $206,634

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $12,562
Salaries & Wages Payable $7,742
Payroll Taxes Payable
Short-Term Debt $14,857
Deferred Revenue
Other Current Liabilities $9,903
Total Current Liabilities $45,064

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable $55,224
Unsecured Loans
Other Long-Term Liabilities
Total Long-Term Liabilities $55,224
Total Liabilities $100,288

Balance Sheet – Equity ($ thousands)

General Fund Balance $106,346
Total Fund Balances $106,346
Total Liabilities & Equity $206,634

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $8,956
DRG (Post-Oct 1) $2,875
Outlier Payments
DSH Adjustment $642
Eligible DSH % $0
Simulated MC Payments
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $116,632
Outpatient Revenue $443,412
Total Patient Revenue $560,043
Contractual Allowances & Discounts $414,267
Net Patient Revenue $145,776
Total Operating Expenses $218,583
Net Service Income $-72,807
Other Income $55,919
Total Income $-16,888
Other Expenses
Net Income $-16,888

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $36,307
Medicaid Charges $67,830
Net CHIP Revenue
CHIP Charges

EHR Information

EHR MEDITECH Expanse
EHR Version Expanse
EHR is Changing No

ERP Information

ERP MEDITECH
ERP Version NA
EHR is Changing No