Lowell General Hospital

Lowell General Hospital, located at 295 Varnum Avenue in Lowell, MA, has been providing high-quality and compassionate care to the Greater Lowell area since 1891. As a member of Tufts Medicine, our two inpatient campuses, Cancer Center, Heart and Vascular Center, urgent care locations, and affiliated physicians offer advanced technology and a comprehensive range of specialty services. We are committed to patient-first care, providing services from routine check-ups to personalized treatment plans. Recognized for nursing excellence as a Magnet® Recognized Hospital, Lowell General balances comfort with clinical expertise, ensuring personalized health and wellness for you and your family.

Identifiers

Hospital Name Lowell General Hospital
Facility ID 220063

Location

Address 295 VARNUM AVENUE
City/Town Lowell
State MA
ZIP Code 1854
County/Parish MIDDLESEX

Health System

Health System Tufts Medicine
Health System Website Domain tuftsmedicine.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 3
Health System Total Beds 701
Health System Hospital Locations Massachusetts

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details Tufts Medicine
Emergency Services Yes

Amy Hoey

President, Lowell General Hospital

MS, BSN, RN-BC

Cecelia Lynch

Vice President of Patient Care Services and Chief Nurse Executive, PFAC Co-Chair

DNP, RN, NEA-BC, FACHE

Stacie Swanson

System Vice President, Operations, Tufts Medicine Professional Group

MHA

Tracey Meek

Vice President of Human Resources for Community Hospitals, Tufts Medicine

MLHR, FACHE, SHRM-SCP

Erin Donovan

Vice President of Quality and Regulatory Compliance

MHA

Frank Edward Osborn

Chief Medical Officer of Ambulatory Care

MD

William J. Galvin III

Chief Medical Officer of Acute Care

MD

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 158

Staffing & Personnel

FTE Employees on Payroll 2586
FTE Interns & Residents NA

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 29814
Inpatient Days (Title XIX) 10641
Total Inpatient Days 88867
Bed Count 390
Available Bed Days 142347
Discharges (Title V) NA
Discharges (Title XVIII) 5234
Discharges (Title XIX) 1707
Total Discharges 18161

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 27882
Inpatient Days (Title XIX; Adults & Peds) 10641
Total Inpatient Days (Adults & Peds) 78700
Bed Count (Adults & Peds) 367
Available Bed Days (Adults & Peds) 133955
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 5234
Discharges (Title XIX; Adults & Peds) 1707
Total Discharges (Adults & Peds) 18161

Quality Summary

Care Quality Stengths Average overall patient satisfaction. The hospital is average in every measured mortality rate Hospital does an above-average job of ensuring patients at the hospital do not get infections.
Care Quality Concerns Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated Hospital does not do a good job of treating conditions like pneumonia so that patients don't have to come back to the hospital.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 65%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 264

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients 16.9
Readmission Score Hospital Return Days for Heart Failure Patients 3.9
Readmission Score Hospital Return Days for Pneumonia Patients 27.2
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 12.3
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy 11.2
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy 6.4
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 0.8
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 16.4
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 20.1
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 21.5
Readmission Score Rate of Readmission After Hip/Knee Replacement 4.4
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 16.3
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 18.8
Readmission Group Hospital Return Days for Heart Attack Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients More Days Than Average per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) Worse Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate Worse Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 1.225
CAUTI SIR (Standardized Infection Ratio) 1.318
SSI SIR (Standardized Infection Ratio) 0.721
CDI SIR (Standardized Infection Ratio) 0.461
MRSA SIR (Standardized Infection Ratio) 0.509

Fiscal Period

Fiscal Year Begin Oct 01, 2021
Fiscal Year End Sep 30, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $2,284
Bad Debt Expense $9,342
Uncompensated Care Cost $6,172
Total Uncompensated Care $24,061

Operating Expenses ($ thousands)

Total Salaries $214,316
Overhead Expenses (Non-Salary) $374,205
Depreciation Expense $32,812
Total Operating Costs $555,249

Charges ($ thousands)

Inpatient Charges $477,459
Outpatient Charges $825,139
Total Patient Charges $1,302,598

Wage-Related Details ($ thousands)

Core Wage Costs $47,306
Wage Costs (RHC/FQHC)
Adjusted Salaries $214,316
Contract Labor (Patient Care) $42,712
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $21,601
Short-Term Investments $21
Notes Receivable
Accounts Receivable $46,007
Allowance for Doubtful Accounts
Inventory $6,965
Prepaid Expenses $13,380
Other Current Assets $5,926
Total Current Assets $95,454

Balance Sheet – Fixed Assets ($ thousands)

Land Value $5,378
Land Improvements Value $3,483
Building Value $307,541
Leasehold Improvements $4,180
Fixed Equipment Value
Major Movable Equipment $124,739
Minor Depreciable Equipment
Health IT Assets $73,203
Total Fixed Assets $213,914

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $157,332
Other Assets $121,436
Total Other Assets $278,768
Total Assets $588,135

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $46,553
Salaries & Wages Payable
Payroll Taxes Payable $25,715
Short-Term Debt
Deferred Revenue
Other Current Liabilities $79,896
Total Current Liabilities $152,164

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt $228,799
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities $46,278
Total Long-Term Liabilities $275,078
Total Liabilities $427,241

Balance Sheet – Equity ($ thousands)

General Fund Balance $160,894
Total Fund Balances $160,894
Total Liabilities & Equity $588,135

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1)
DRG (Post-Oct 1) $60,311
Outlier Payments
DSH Adjustment $2,747
Eligible DSH % $0
Simulated MC Payments
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $489,973
Outpatient Revenue $827,143
Total Patient Revenue $1,317,115
Contractual Allowances & Discounts $861,124
Net Patient Revenue $455,992
Total Operating Expenses $588,521
Net Service Income $-132,529
Other Income $32,994
Total Income $-99,535
Other Expenses $-4,177
Net Income $-95,358

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $45,170
Medicaid Charges $152,577
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Workday
ERP Version NA
EHR is Changing No