Mercy Medical Center

Mercy Medical Center, located at 271 Carew Street in Springfield, MA, is a leading provider of healthcare services in Western Massachusetts. As a 182-bed acute care hospital and part of Trinity Health Of New England, we offer a wide range of inpatient and ambulatory services with a focus on compassionate, patient-centered care. Our commitment to holistic healthcare and advanced medical expertise ensures you receive the highest quality treatment in a comfortable, community setting. We also provide comprehensive rehabilitation services and family support programs. Every gift to our hospital is invaluable, enabling us to deliver skilled and compassionate services across a full continuum of care, including primary care, acute care, laboratory services, behavioral health, rehabilitation, long-term care, home care, and end-of-life services.

Identifiers

Hospital Name Mercy Medical Center
Facility ID 220066

Location

Address 271 CAREW STREET
City/Town Springfield
State MA
ZIP Code 1104
County/Parish HAMPDEN

Health System

Health System Trinity Health
Health System Website Domain trinity-health.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 35
Health System Total Beds 8691
Health System Hospital Locations Connecticut, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Massachusetts, Maryland, Michigan, North Dakota, New York, Ohio, Oregon and Pennsylvania

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details Trinity Health
Emergency Services Yes

No leaders were identified on Mercy Medical Center's website

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 339

Staffing & Personnel

FTE Employees on Payroll 938.83
FTE Interns & Residents NA

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 8636
Inpatient Days (Title XIX) 1819
Total Inpatient Days 33452
Bed Count 150
Available Bed Days 54750
Discharges (Title V) NA
Discharges (Title XVIII) 2096
Discharges (Title XIX) NA
Total Discharges 7418

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 8086
Inpatient Days (Title XIX; Adults & Peds) 496
Total Inpatient Days (Adults & Peds) 29720
Bed Count (Adults & Peds) 134
Available Bed Days (Adults & Peds) 48910
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 2096
Discharges (Title XIX; Adults & Peds) NA
Total Discharges (Adults & Peds) 7418

Quality Summary

Care Quality Stengths Average overall patient satisfaction. Hospital does an exceptional job of ensuring patients at the hospital do not get infections
Care Quality Concerns Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 68%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients Worse Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 319

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients Not Available
Readmission Score Hospital Return Days for Heart Failure Patients 13.8
Readmission Score Hospital Return Days for Pneumonia Patients 13.8
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 11.7
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy 9.3
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy 5.3
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 1.2
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 14.3
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 20.3
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 19.8
Readmission Score Rate of Readmission After Hip/Knee Replacement 4.3
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 15.6
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 19.3
Readmission Group Hospital Return Days for Heart Attack Patients Number of Cases Too Small
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 1.377
CAUTI SIR (Standardized Infection Ratio) 0.264
SSI SIR (Standardized Infection Ratio) 1.830
CDI SIR (Standardized Infection Ratio) 0.056
MRSA SIR (Standardized Infection Ratio) 0.476

Fiscal Period

Fiscal Year Begin Jul 01, 2022
Fiscal Year End Jun 30, 2023

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $3,268
Bad Debt Expense $6,233
Uncompensated Care Cost $5,975
Total Uncompensated Care $26,711

Operating Expenses ($ thousands)

Total Salaries $82,638
Overhead Expenses (Non-Salary) $228,407
Depreciation Expense $15,899
Total Operating Costs $309,067

Charges ($ thousands)

Inpatient Charges $218,066
Outpatient Charges $430,196
Total Patient Charges $648,262

Wage-Related Details ($ thousands)

Core Wage Costs $20,736
Wage Costs (RHC/FQHC)
Adjusted Salaries $82,500
Contract Labor (Patient Care) $1,730
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $230
Short-Term Investments $240
Notes Receivable
Accounts Receivable $45,811
Allowance for Doubtful Accounts $-11,993
Inventory $4,497
Prepaid Expenses $511
Other Current Assets
Total Current Assets $140,795

Balance Sheet – Fixed Assets ($ thousands)

Land Value $1,679
Land Improvements Value $5,463
Building Value $97,156
Leasehold Improvements $2,006
Fixed Equipment Value $30,620
Major Movable Equipment $132,663
Minor Depreciable Equipment $20
Health IT Assets
Total Fixed Assets $67,441

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $6,854
Other Assets $30,208
Total Other Assets $37,062
Total Assets $245,298

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $58,373
Salaries & Wages Payable $7,381
Payroll Taxes Payable
Short-Term Debt
Deferred Revenue
Other Current Liabilities $6,346
Total Current Liabilities $72,099

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable $101,803
Unsecured Loans
Other Long-Term Liabilities $887
Total Long-Term Liabilities $102,690
Total Liabilities $174,789

Balance Sheet – Equity ($ thousands)

General Fund Balance $70,508
Total Fund Balances $70,508
Total Liabilities & Equity $245,298

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $5,368
DRG (Post-Oct 1) $19,843
Outlier Payments
DSH Adjustment $1,133
Eligible DSH % $0
Simulated MC Payments $14,811
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $217,993
Outpatient Revenue $430,268
Total Patient Revenue $648,262
Contractual Allowances & Discounts $371,894
Net Patient Revenue $276,368
Total Operating Expenses $311,046
Net Service Income $-34,677
Other Income $45,007
Total Income $10,329
Other Expenses $539
Net Income $9,790

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $57,580
Medicaid Charges $164,267
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing Yes--In Process of Replacing

ERP Information

ERP Oracle
ERP Version Peoplesoft/EBS
EHR is Changing No