Dignity Health Glendale Memorial Hospital and Health Center

Dignity Health Glendale Memorial Hospital and Health Center, located at 1420 S Central Ave in Glendale, CA, has been serving the community since 1926. As a 334-bed licensed facility, we offer a comprehensive range of services, including award-winning heart care, emergency services, orthopedic and spine care, and specialized centers such as the Colorectal Surgery Institute and the Marcia Ray Breast Center. Our dedicated team of 1,000 employees, over 500 physicians, and 400 volunteers is committed to providing exceptional, compassionate care to you and your family. We are proud to be recognized as an LGBTQ+ Healthcare Equality Leader and a High Performing Hospital by U.S. News & World Report. Experience humankindness at Glendale Memorial Hospital, where we believe in the power of humanity to heal.

Identifiers

Hospital Name Dignity Health Glendale Memorial Hospital and Health Center
Facility ID 050058

Location

Address 1420 S CENTRAL AVE
City/Town Glendale
State CA
ZIP Code 91204
County/Parish LOS ANGELES

Health System

Health System CommonSpirit Health
Health System Website Domain commonspirit.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 106
Health System Total Beds 17364
Health System Hospital Locations Arkansas, Arizona, California, Colorado, Georgia, Iowa, Kansas, Kentucky, Louisiana, Minnesota, North Dakota, Nebraska, Nevada, Ohio, Oregon, Tennessee, Texas and Utah

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details CommonSpirit Health
Emergency Services Yes

No leaders were identified on Dignity Health Glendale Memorial Hospital and Health Center's website

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 304

Staffing & Personnel

FTE Employees on Payroll 714.95
FTE Interns & Residents NA

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 11454
Inpatient Days (Title XIX) 3172
Total Inpatient Days 38147
Bed Count 241
Available Bed Days 87965
Discharges (Title V) NA
Discharges (Title XVIII) 2050
Discharges (Title XIX) 778
Total Discharges 8177

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 10106
Inpatient Days (Title XIX; Adults & Peds) 1913
Total Inpatient Days (Adults & Peds) 30700
Bed Count (Adults & Peds) 204
Available Bed Days (Adults & Peds) 74460
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 2050
Discharges (Title XIX; Adults & Peds) 778
Total Discharges (Adults & Peds) 8177

Quality Summary

Care Quality Stengths Average overall patient satisfaction.
Care Quality Concerns Patients report that the care team can be slow at times in meeting their needs. Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated Hospital does not do a good job of treating conditions like pneumonia so that patients don't have to come back to the hospital.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 68%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients No Different Than National Average
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients Better Than National Average
Mortality Group – Death Rate for Pneumonia Patients Better Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 205

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients 0.5
Readmission Score Hospital Return Days for Heart Failure Patients 3.6
Readmission Score Hospital Return Days for Pneumonia Patients 24.2
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 12.6
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 1
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 14
Readmission Score Rate of Readmission for CABG 11.1
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 17.5
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 21.6
Readmission Score Rate of Readmission After Hip/Knee Replacement 4.3
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 15.6
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 17.8
Readmission Group Hospital Return Days for Heart Attack Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients More Days Than Average per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG No Different Than the National Rate
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) NA
CAUTI SIR (Standardized Infection Ratio) NA
SSI SIR (Standardized Infection Ratio) NA
CDI SIR (Standardized Infection Ratio) NA
MRSA SIR (Standardized Infection Ratio) NA

Fiscal Period

Fiscal Year Begin Jan 01, 2022
Fiscal Year End Dec 31, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $5,867
Bad Debt Expense $9,073
Uncompensated Care Cost $7,622
Total Uncompensated Care $20,082

Operating Expenses ($ thousands)

Total Salaries $94,064
Overhead Expenses (Non-Salary) $200,571
Depreciation Expense $11,558
Total Operating Costs $229,016

Charges ($ thousands)

Inpatient Charges $825,829
Outpatient Charges $400,575
Total Patient Charges $1,226,405

Wage-Related Details ($ thousands)

Core Wage Costs $22,678
Wage Costs (RHC/FQHC)
Adjusted Salaries $94,064
Contract Labor (Patient Care) $4,911
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $-28,302
Short-Term Investments
Notes Receivable
Accounts Receivable $244,376
Allowance for Doubtful Accounts $-210,499
Inventory $5,717
Prepaid Expenses $558
Other Current Assets
Total Current Assets $61,040

Balance Sheet – Fixed Assets ($ thousands)

Land Value $48,470
Land Improvements Value $616
Building Value $48,732
Leasehold Improvements
Fixed Equipment Value
Major Movable Equipment $36,429
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $113,657

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments
Other Assets $26,497
Total Other Assets $26,497
Total Assets $201,194

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $14,424
Salaries & Wages Payable $8,940
Payroll Taxes Payable $67
Short-Term Debt $2,511
Deferred Revenue
Other Current Liabilities $24,282
Total Current Liabilities $50,290

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable $408,021
Unsecured Loans
Other Long-Term Liabilities $10,609
Total Long-Term Liabilities $418,630
Total Liabilities $468,920

Balance Sheet – Equity ($ thousands)

General Fund Balance $-267,726
Total Fund Balances $-267,726
Total Liabilities & Equity $201,194

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $21,378
DRG (Post-Oct 1) $8,832
Outlier Payments
DSH Adjustment $4,242
Eligible DSH % $0
Simulated MC Payments $17,203
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $833,506
Outpatient Revenue $392,897
Total Patient Revenue $1,226,404
Contractual Allowances & Discounts $975,934
Net Patient Revenue $250,469
Total Operating Expenses $294,635
Net Service Income $-44,165
Other Income $8,389
Total Income $-35,777
Other Expenses
Net Income $-35,777

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $44,550
Medicaid Charges $429,303
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Infor
ERP Version S3
EHR is Changing No