Parkwest Medical Center

Parkwest Medical Center, located at 9352 Park West Blvd, Knoxville, TN, is West Knoxville's leading medical facility, providing exceptional healthcare to the growing community. As the largest medical center in the area, Parkwest offers a wide array of advanced services, medical technologies, and specializations to meet diverse healthcare needs. A member of Covenant Health, Parkwest is dedicated to improving quality of life through better health, treating every patient with courtesy, compassion, and respect, ensuring you are "Treated Well. Well Treated.®". Nationally recognized for award-winning care, including top-performing cardiac services, advanced diagnostics, and a comprehensive breast center, Parkwest is committed to outstanding healthcare and medical innovation.

Identifiers

Hospital Name Parkwest Medical Center
Facility ID 440173

Location

Address 9352 PARK WEST BLVD
City/Town Knoxville
State TN
ZIP Code 37923
County/Parish KNOX

Health System

Health System Covenant Health (TN)
Health System Website Domain covenanthealth.com
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 10
Health System Total Beds 2045
Health System Hospital Locations Tennessee

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details Covenant Health (TN)
Emergency Services Yes

Devan Johnson, MHA

President and Chief Administrative Officer

NA

Scott Hamilton

Vice President and Chief Financial Officer

NA

Jacquelyn Alt, MBA, RN

Chief Nursing Officer

NA

Colin McRae

VP of Operations

NA

Jason Draper

VP of Support Services

NA

Mike Belbeck

Interim CAO

NA

Mike Cavacos

VP & Chief Nursing Officer

NA

Janice McKinley

Chief Nursing Officer

NA

Em Cobble

VP/Chief Support Officer

NA

Lynn Cagle

VP/Chief Nursing Office

Lynn Cagle is a VP/Chief Nursing Office at Parkwest Medical Center and is based in Knoxville, Tennessee. She has worked as Director of Patient Care Services-Medical/Surgical at COVENANT HEALTH. Lynn studied at The University of Alabama in Huntsville between 1988 and 1992 and LIncoln Memorial University between 2004 and 2006.

Paul Smith

Vice President of Behavioral Health, Peninsula, a division of Parkwest Medical Center

NA

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 462

Staffing & Personnel

FTE Employees on Payroll 1515
FTE Interns & Residents NA

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 20722
Inpatient Days (Title XIX) NA
Total Inpatient Days 92248
Bed Count 361
Available Bed Days 126349
Discharges (Title V) NA
Discharges (Title XVIII) 4657
Discharges (Title XIX) NA
Total Discharges 18982

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 19044
Inpatient Days (Title XIX; Adults & Peds) NA
Total Inpatient Days (Adults & Peds) 82054
Bed Count (Adults & Peds) 331
Available Bed Days (Adults & Peds) 115399
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 4657
Discharges (Title XIX; Adults & Peds) NA
Total Discharges (Adults & Peds) 18982

Quality Summary

Care Quality Stengths Average overall patient satisfaction. Hospital does an exceptional job of ensuring patients at the hospital do not get infections
Care Quality Concerns Patients report that the care team can be slow at times in meeting their needs. Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated Hospital does not do a good job of treating conditions like heart failure so that patients don't have to come back to the hospital.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 71%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients No Different Than National Average
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients Worse Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 237

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients -2.2
Readmission Score Hospital Return Days for Heart Failure Patients 19.5
Readmission Score Hospital Return Days for Pneumonia Patients 4.6
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 11.1
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 0.7
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 14.7
Readmission Score Rate of Readmission for CABG 11.2
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 18.4
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 19.8
Readmission Score Rate of Readmission After Hip/Knee Replacement 6
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 15
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 16.8
Readmission Group Hospital Return Days for Heart Attack Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients More Days Than Average per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Better than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG No Different Than the National Rate
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement Worse Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 0.893
CAUTI SIR (Standardized Infection Ratio) 0.227
SSI SIR (Standardized Infection Ratio) 0.979
CDI SIR (Standardized Infection Ratio) 0.179
MRSA SIR (Standardized Infection Ratio) 0.735

Fiscal Period

Fiscal Year Begin Sep 01, 2022
Fiscal Year End Aug 31, 2023

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $10,921
Bad Debt Expense $14,562
Uncompensated Care Cost $15,015
Total Uncompensated Care $15,015

Operating Expenses ($ thousands)

Total Salaries $123,523
Overhead Expenses (Non-Salary) $294,818
Depreciation Expense $22,017
Total Operating Costs $360,668

Charges ($ thousands)

Inpatient Charges $655,585
Outpatient Charges $648,948
Total Patient Charges $1,304,533

Wage-Related Details ($ thousands)

Core Wage Costs $17,264
Wage Costs (RHC/FQHC)
Adjusted Salaries $96,723
Contract Labor (Patient Care) $24,306
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $-2,556
Short-Term Investments
Notes Receivable
Accounts Receivable $45,657
Allowance for Doubtful Accounts
Inventory $5,888
Prepaid Expenses $2,088
Other Current Assets
Total Current Assets $280,281

Balance Sheet – Fixed Assets ($ thousands)

Land Value $23,109
Land Improvements Value $12,761
Building Value $291,695
Leasehold Improvements $249
Fixed Equipment Value
Major Movable Equipment $221,472
Minor Depreciable Equipment
Health IT Assets $38,186
Total Fixed Assets $235,422

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments
Other Assets $4,817
Total Other Assets $4,817
Total Assets $520,520

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $18,170
Salaries & Wages Payable $10,529
Payroll Taxes Payable $367
Short-Term Debt $2,066
Deferred Revenue
Other Current Liabilities $212,229
Total Current Liabilities $243,361

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities $2,917
Total Long-Term Liabilities $2,917
Total Liabilities $246,278

Balance Sheet – Equity ($ thousands)

General Fund Balance $274,243
Total Fund Balances $274,243
Total Liabilities & Equity $520,520

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $3,893
DRG (Post-Oct 1) $52,509
Outlier Payments
DSH Adjustment $1,268
Eligible DSH % $0
Simulated MC Payments
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $667,719
Outpatient Revenue $665,435
Total Patient Revenue $1,333,154
Contractual Allowances & Discounts $936,720
Net Patient Revenue $396,435
Total Operating Expenses $418,341
Net Service Income $-21,906
Other Income $21,447
Total Income $-459
Other Expenses $5
Net Income $-464

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $18,903
Medicaid Charges $80,152
Net CHIP Revenue $83
CHIP Charges $284

EHR Information

EHR Oracle Health Millennium
EHR Version Oracle Health Millennium (Not CommunityWorks)
EHR is Changing No

ERP Information

ERP Oracle
ERP Version Unknown
EHR is Changing No