Dignity Health - St. Bernardine Medical Center

Dignity Health - St. Bernardine Medical Center, located at 2101 N Waterman Ave in San Bernardino, CA, is a 342-bed non-profit acute care hospital founded in 1931. We provide advanced services and the latest technology, ensuring compassionate, quality care for the community, from family care to cardiac surgery. As a regional leader in cardiac care through our Inland Empire Heart & Vascular Institute, we offer specialized services, including complex coronary PCI, TAVR, and full-scale cardiothoracic surgery. St. Bernardine Medical Center is recognized as a Center of Excellence in Robotic Surgery, utilizing the da Vinci Surgical System for various procedures and focusing on the whole patient: body, mind, and spirit. Our commitment extends to community health through varied programs and services aimed at improving the long-term well-being of the Inland Empire.

Identifiers

Hospital Name Dignity Health - St. Bernardine Medical Center
Facility ID 050129

Location

Address 2101 N WATERMAN AVE
City/Town San Bernardino
State CA
ZIP Code 92404
County/Parish SAN BERNARDINO

Health System

Health System CommonSpirit Health
Health System Website Domain commonspirit.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 106
Health System Total Beds 17364
Health System Hospital Locations Arkansas, Arizona, California, Colorado, Georgia, Iowa, Kansas, Kentucky, Louisiana, Minnesota, North Dakota, Nebraska, Nevada, Ohio, Oregon, Tennessee, Texas and Utah

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details CommonSpirit Health
Emergency Services Yes

Douglas Kleam

President

A seasoned health care executive with a diverse background in hospital administration. Prior to St. Bernardine Medical Center, served as administrator and chief operating officer for Providence Holy Cross Medical Center. Also served as chief operating officer for Daughters of Charity, St. Vincent Medical Center. Holds an MBA from the University of Redlands and a BS in Business Administration from California State University, Bakersfield. A graduate of the Catholic Healthcare Ministry Leadership Program. Has longstanding ties to the Inland Empire and to SBMC, having previously led support services for SBMC early in his career.

Charlie Abraham, MD, MBA, CHCQM, FACP

Chief Medical Officer

Joined the SBMC leadership team effective August 7, 2023. Has several years of experience in healthcare senior leadership and is also a Volunteer Assistant Professor at David Geffen School of Medicine at UCLA. Most recently served as the Chief Medical Officer at Providence St. Mary Medical Center in Apple Valley. Previously served as St. Bernardine's Physician Advisor for utilization management and care coordination. Holds a Medical Degree, a Master's Degree in Business Administration, Certification in HealthCare Quality and Management (CHCQM), and is Board Certified in Internal Medicine and Sleep Medicine.

Nicole Whims, MSN, MBA, RN, OCN

Chief Nursing Officer

Named the new Chief Nursing Officer effective April 14, 2025. Has been serving as the Interim CNO since January 2025. Joined SBMC as a graduate registered nurse in June 2006 and has served in a variety of roles, including staff nurse, educator, manager of oncology, director of medical-surgical services, and senior director of med/surg and telemetry. Holds a Master of Science in Nursing with an emphasis in leadership in health care systems from Grand Canyon University and a Master of Business Administration with a focus on organizational leadership from the University of Arizona Global Campus.

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs Yes
Pediatric Residency Program No

Capacity & Services

Licensed Beds 291

Staffing & Personnel

FTE Employees on Payroll 1410.26
FTE Interns & Residents 72.32

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 11256
Inpatient Days (Title XIX) 8650
Total Inpatient Days 73309
Bed Count 328
Available Bed Days 115340
Discharges (Title V) NA
Discharges (Title XVIII) 1848
Discharges (Title XIX) 974
Total Discharges 14615

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 9830
Inpatient Days (Title XIX; Adults & Peds) 6761
Total Inpatient Days (Adults & Peds) 60702
Bed Count (Adults & Peds) 261
Available Bed Days (Adults & Peds) 94535
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 1848
Discharges (Title XIX; Adults & Peds) 974
Total Discharges (Adults & Peds) 14615

Quality Summary

Care Quality Stengths Average overall patient satisfaction. The hospital is average in every measured mortality rate Hospital has an average ER wait time. Patients are seen and treated on average in 2-3 hours. Hospital does a good job at treating conditions like heart attacks so that patients don't have to come back to the hospital.
Care Quality Concerns Patients report that the care team can be slow at times in meeting their needs.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 69%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients No Different Than National Average
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 175

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients -24.4
Readmission Score Hospital Return Days for Heart Failure Patients -0.1
Readmission Score Hospital Return Days for Pneumonia Patients 24.2
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) Not Available
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 1.2
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 14.1
Readmission Score Rate of Readmission for CABG 10.5
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 19.5
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 21.8
Readmission Score Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 15.4
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 15.4
Readmission Group Hospital Return Days for Heart Attack Patients Fewer Days Than Average per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) Not Available
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG No Different Than the National Rate
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement Number of Cases Too Small
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) NA
CAUTI SIR (Standardized Infection Ratio) NA
SSI SIR (Standardized Infection Ratio) NA
CDI SIR (Standardized Infection Ratio) NA
MRSA SIR (Standardized Infection Ratio) NA

Fiscal Period

Fiscal Year Begin Jul 01, 2022
Fiscal Year End Jun 30, 2023

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $5,432
Bad Debt Expense $9,526
Uncompensated Care Cost $7,021
Total Uncompensated Care $7,380

Operating Expenses ($ thousands)

Total Salaries $162,193
Overhead Expenses (Non-Salary) $309,792
Depreciation Expense $14,103
Total Operating Costs $347,723

Charges ($ thousands)

Inpatient Charges $1,578,681
Outpatient Charges $703,703
Total Patient Charges $2,282,384

Wage-Related Details ($ thousands)

Core Wage Costs $46,070
Wage Costs (RHC/FQHC)
Adjusted Salaries $162,193
Contract Labor (Patient Care) $15,775
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents) $52

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $-20,635
Short-Term Investments
Notes Receivable
Accounts Receivable $332,950
Allowance for Doubtful Accounts $-285,696
Inventory $9,450
Prepaid Expenses $617
Other Current Assets
Total Current Assets $105,297

Balance Sheet – Fixed Assets ($ thousands)

Land Value $6,940
Land Improvements Value $1,622
Building Value $65,432
Leasehold Improvements $102
Fixed Equipment Value $12
Major Movable Equipment $29,654
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $68,533

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $17,030
Other Assets $100,115
Total Other Assets $117,145
Total Assets $290,976

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $9,245
Salaries & Wages Payable $16,915
Payroll Taxes Payable $226
Short-Term Debt
Deferred Revenue $8,670
Other Current Liabilities $31,921
Total Current Liabilities $62,780

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable $599,371
Unsecured Loans
Other Long-Term Liabilities $15,590
Total Long-Term Liabilities $614,962
Total Liabilities $677,742

Balance Sheet – Equity ($ thousands)

General Fund Balance $-386,766
Total Fund Balances $-386,766
Total Liabilities & Equity $290,976

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $5,928
DRG (Post-Oct 1) $20,138
Outlier Payments
DSH Adjustment $2,373
Eligible DSH % $0
Simulated MC Payments $55,388
Total IME Payments $2,701

Revenue & Income Statement ($ thousands)

Inpatient Revenue $1,592,647
Outpatient Revenue $689,737
Total Patient Revenue $2,282,384
Contractual Allowances & Discounts $1,839,656
Net Patient Revenue $442,727
Total Operating Expenses $471,986
Net Service Income $-29,258
Other Income $14,710
Total Income $-14,548
Other Expenses
Net Income $-14,548

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $114,220
Medicaid Charges $976,232
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Workday
ERP Version NA
EHR is Changing No