Conway Regional Medical Center

Conway Regional Medical Center, located at 2302 College Avenue in Conway, AR, is the premier healthcare destination in North Central Arkansas and the River Valley. As a leading 150-bed acute care medical center, we provide comprehensive services including heart health, orthopedics, neuro-spine, women's health, and more. With a dedicated team of over 220 physicians and multiple primary and specialty clinics, we are committed to delivering high-quality, patient-centered care. Conway Regional is also proud to be recognized as one of the Best Places to Work in Arkansas and the nation, ensuring a compassionate and skilled team ready to serve you. Experience exceptional healthcare close to home at Conway Regional!

Identifiers

Hospital Name Conway Regional Medical Center
Facility ID 040029

Location

Address 2302 COLLEGE AVENUE
City/Town Conway
State AR
ZIP Code 72034
County/Parish FAULKNER

Health System

Health System Conway Regional Health System
Health System Website Domain conwayregional.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 2
Health System Total Beds 185
Health System Hospital Locations Arkansas

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details Conway Regional Health System
Emergency Services Yes

Matt Troup

President and Chief Executive Officer

Matt Troup has served as the president and CEO of Conway Regional Health System for more than nine years. Previously, Troup worked in Texas, Oklahoma and Florida as a chief operating officer and vice president. He has a Bachelor of Arts in Business Administration from Texas A&M University. He completed his Master of Science in Healthcare Administration from Trinity University in San Antonio.

Rebekah Fincher

Chief Administrative Officer

NA

Amanda Irby

Chief Nursing Officer

NA

James Reed

Chief Information Officer

NA

Richard Tyler

Chief Human Resources Officer

NA

Bryan Gibbs

Chief Support Officer

NA

Maegan Dyson

Chief Development Officer

NA

Carter Dodd

Associate Administrator

NA

Gene Smith

Interim Chief Financial Officer

NA

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 150

Staffing & Personnel

FTE Employees on Payroll 1361.3
FTE Interns & Residents 11.85

Inpatient Utilization

Inpatient Days (Title V) 1554
Inpatient Days (Title XVIII) 13052
Inpatient Days (Title XIX) 4411
Total Inpatient Days 37925
Bed Count 169
Available Bed Days 57603
Discharges (Title V) 820
Discharges (Title XVIII) 2575
Discharges (Title XIX) 1026
Total Discharges 8264

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 10471
Inpatient Days (Title XIX; Adults & Peds) 4280
Total Inpatient Days (Adults & Peds) 28126
Bed Count (Adults & Peds) 122
Available Bed Days (Adults & Peds) 44530
Discharges (Title V; Adults & Peds) 820
Discharges (Title XVIII; Adults & Peds) 2575
Discharges (Title XIX; Adults & Peds) 1026
Total Discharges (Adults & Peds) 8264

Quality Summary

Care Quality Stengths High overall patient satisfaction.
Care Quality Concerns Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated Hospital does not do a good job of treating conditions like pneumonia so that patients don't have to come back to the hospital.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 76%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate Worse Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate Worse Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 204

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients 14
Readmission Score Hospital Return Days for Heart Failure Patients -8.1
Readmission Score Hospital Return Days for Pneumonia Patients 22.8
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 12.1
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy 11.6
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy 5
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 0.8
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 14.2
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 18.8
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 19.1
Readmission Score Rate of Readmission After Hip/Knee Replacement 4.6
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 14.9
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 16.3
Readmission Group Hospital Return Days for Heart Attack Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients More Days Than Average per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) NA
CAUTI SIR (Standardized Infection Ratio) NA
SSI SIR (Standardized Infection Ratio) NA
CDI SIR (Standardized Infection Ratio) NA
MRSA SIR (Standardized Infection Ratio) NA

Fiscal Period

Fiscal Year Begin Jan 01, 2022
Fiscal Year End Dec 31, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $1,277
Bad Debt Expense $11,336
Uncompensated Care Cost $3,622
Total Uncompensated Care $3,622

Operating Expenses ($ thousands)

Total Salaries $110,771
Overhead Expenses (Non-Salary) $152,520
Depreciation Expense $11,102
Total Operating Costs $191,889

Charges ($ thousands)

Inpatient Charges $381,361
Outpatient Charges $608,406
Total Patient Charges $989,766

Wage-Related Details ($ thousands)

Core Wage Costs $18,604
Wage Costs (RHC/FQHC)
Adjusted Salaries $110,771
Contract Labor (Patient Care) $10,179
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $11,731
Short-Term Investments $2,538
Notes Receivable
Accounts Receivable $30,378
Allowance for Doubtful Accounts
Inventory $4,085
Prepaid Expenses $6,008
Other Current Assets
Total Current Assets $57,959

Balance Sheet – Fixed Assets ($ thousands)

Land Value $6,511
Land Improvements Value
Building Value $179,840
Leasehold Improvements $285
Fixed Equipment Value
Major Movable Equipment $121,797
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $111,397

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $81,131
Other Assets $7,427
Total Other Assets $88,557
Total Assets $257,913

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $13,559
Salaries & Wages Payable $18,520
Payroll Taxes Payable
Short-Term Debt $3,874
Deferred Revenue
Other Current Liabilities $1,316
Total Current Liabilities $40,418

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable $67,627
Unsecured Loans
Other Long-Term Liabilities $7,234
Total Long-Term Liabilities $74,861
Total Liabilities $115,279

Balance Sheet – Equity ($ thousands)

General Fund Balance $142,635
Total Fund Balances $142,635
Total Liabilities & Equity $257,913

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $18,005
DRG (Post-Oct 1) $6,251
Outlier Payments
DSH Adjustment $1,012
Eligible DSH % $0
Simulated MC Payments $12,523
Total IME Payments $1,008

Revenue & Income Statement ($ thousands)

Inpatient Revenue $401,318
Outpatient Revenue $618,038
Total Patient Revenue $1,019,355
Contractual Allowances & Discounts $786,492
Net Patient Revenue $232,863
Total Operating Expenses $266,712
Net Service Income $-33,849
Other Income $17,339
Total Income $-16,509
Other Expenses
Net Income $-16,509

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $9,201
Medicaid Charges $88,604
Net CHIP Revenue
CHIP Charges

EHR Information

EHR MEDITECH Expanse
EHR Version Expanse
EHR is Changing No

ERP Information

ERP Infor
ERP Version Unknown
EHR is Changing No