Novant Health New Hanover Regional Medical Center

Novant Health New Hanover Regional Medical Center, located at 2131 S 17th St Box 9000 in Wilmington, NC, has been a cornerstone of the community since 1967. We are dedicated to providing remarkable healthcare through expert emergency, medical, surgical, rehabilitation, and behavioral health services. Our experienced and compassionate staff delivers advanced medical care with a personal touch, ensuring you don't have to travel far for exceptional treatment. Recognized for excellence in areas like joint replacement and stroke care, we are committed to improving the health and well-being of southeastern North Carolina, one person at a time. As a comprehensive medical center, we offer specialized services, including cardiac care, orthopedics, oncology, pediatrics, and women's health.

Identifiers

Hospital Name Novant Health New Hanover Regional Medical Center
Facility ID 340141

Location

Address 2131 S 17TH ST BOX 9000
City/Town Wilmington
State NC
ZIP Code 28402
County/Parish NEW HANOVER

Health System

Health System Novant Health
Health System Website Domain novanthealth.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 15
Health System Total Beds 3749
Health System Hospital Locations North Carolina and South Carolina

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Government - Local
Ownership Details Novant Health
Emergency Services Yes

Ernie Bovio

President, Novant Health New Hanover Regional Medical Center and Novant's coastal region

Ernie Bovio started in January as president of Novant Health New Hanover Regional Medical Center and Novant's coastal region, which includes hospitals and physician offices in New Hanover, Brunswick and Pender counties. [3] Bovio has worked for decades as a health care executive, including most recently as head of UNC Health's Triangle East Region covering UNC Health Rex in Raleigh and three other hospitals. [3, 5]

Laurie Whalin

President, Novant Health New Hanover Regional Medical Center and acute care operations for the Coastal Region

Laurie Whalin, PharmD, is now president, Novant Health New Hanover Regional Medical Center and acute care operations for the Coastal Region as of February 2025. [4] She was previously Chief Operating Officer, Novant Health New Hanover Regional Medical Center, Coastal Region, and President of Scotts Hill Medical Center. [5]

Residency Programs

Allopathic Residency Program Yes
Dental Residency Program No
Osteopathic Residency Program Yes
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 769

Staffing & Personnel

FTE Employees on Payroll 5397.28
FTE Interns & Residents 95.73

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 56966
Inpatient Days (Title XIX) 11533
Total Inpatient Days 203113
Bed Count 694
Available Bed Days 253310
Discharges (Title V) NA
Discharges (Title XVIII) 9966
Discharges (Title XIX) 1765
Total Discharges 34409

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 52377
Inpatient Days (Title XIX; Adults & Peds) 10099
Total Inpatient Days (Adults & Peds) 166065
Bed Count (Adults & Peds) 589
Available Bed Days (Adults & Peds) 214985
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 9966
Discharges (Title XIX; Adults & Peds) 1765
Total Discharges (Adults & Peds) 34409

Quality Summary

Care Quality Stengths Average overall patient satisfaction. Hospital has an average ER wait time. Patients are seen and treated on average in 2-3 hours.
Care Quality Concerns Patients report that the care team can be slow at times in meeting their needs. Patients report challenges the cleanliness of the hospital.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 61%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients Better Than National Average
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients Worse Than National Average
Mortality Group – Death Rate for COPD Patients Worse Than National Average
Mortality Group – Death Rate for Heart Failure Patients Worse Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications Worse Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate Worse Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 163

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients -7.3
Readmission Score Hospital Return Days for Heart Failure Patients -1.6
Readmission Score Hospital Return Days for Pneumonia Patients 0.5
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 13.6
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy 10.9
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy 6.7
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 1.1
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 12.8
Readmission Score Rate of Readmission for CABG 9.4
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 17.2
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 18.1
Readmission Score Rate of Readmission After Hip/Knee Replacement 3.8
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 13.3
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 16
Readmission Group Hospital Return Days for Heart Attack Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG No Different Than the National Rate
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) Better Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 1.218
CAUTI SIR (Standardized Infection Ratio) 1.257
SSI SIR (Standardized Infection Ratio) 1.452
CDI SIR (Standardized Infection Ratio) 0.560
MRSA SIR (Standardized Infection Ratio) 0.684

Fiscal Period

Fiscal Year Begin Jan 01, 2022
Fiscal Year End Dec 31, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $67,362
Bad Debt Expense $26,923
Uncompensated Care Cost $74,924
Total Uncompensated Care $75,044

Operating Expenses ($ thousands)

Total Salaries $440,397
Overhead Expenses (Non-Salary) $982,596
Depreciation Expense $28,586
Total Operating Costs $1,219,128

Charges ($ thousands)

Inpatient Charges $1,983,017
Outpatient Charges $2,529,955
Total Patient Charges $4,512,972

Wage-Related Details ($ thousands)

Core Wage Costs $143,603
Wage Costs (RHC/FQHC)
Adjusted Salaries $440,397
Contract Labor (Patient Care) $67,438
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents) $1,815

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $109,225
Short-Term Investments
Notes Receivable
Accounts Receivable $533,068
Allowance for Doubtful Accounts $-335,930
Inventory $45,274
Prepaid Expenses $15,377
Other Current Assets $-3,063
Total Current Assets $392,409

Balance Sheet – Fixed Assets ($ thousands)

Land Value $38,460
Land Improvements Value $15,622
Building Value $480,202
Leasehold Improvements $250,773
Fixed Equipment Value $3,077
Major Movable Equipment $42,196
Minor Depreciable Equipment $36,093
Health IT Assets
Total Fixed Assets $723,601

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $55,135
Other Assets $629,265
Total Other Assets $684,400
Total Assets $1,800,411

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $92,527
Salaries & Wages Payable $54,309
Payroll Taxes Payable
Short-Term Debt
Deferred Revenue $904
Other Current Liabilities $521
Total Current Liabilities $295,115

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable $89,153
Unsecured Loans
Other Long-Term Liabilities
Total Long-Term Liabilities $89,153
Total Liabilities $384,268

Balance Sheet – Equity ($ thousands)

General Fund Balance $1,416,143
Total Fund Balances $1,416,143
Total Liabilities & Equity $1,800,411

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $87,801
DRG (Post-Oct 1) $29,345
Outlier Payments
DSH Adjustment $3,450
Eligible DSH % $0
Simulated MC Payments $79,604
Total IME Payments $6,136

Revenue & Income Statement ($ thousands)

Inpatient Revenue $1,987,348
Outpatient Revenue $2,573,077
Total Patient Revenue $4,560,425
Contractual Allowances & Discounts $3,335,567
Net Patient Revenue $1,224,858
Total Operating Expenses $1,462,223
Net Service Income $-237,365
Other Income $159,571
Total Income $-77,794
Other Expenses $1,023
Net Income $-78,817

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $128,172
Medicaid Charges $463,075
Net CHIP Revenue $82
CHIP Charges $397

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Infor
ERP Version Cloudsuite
EHR is Changing No