NCH

Located in Naples, Florida, NCH (Naples Comprehensive Health) is a locally governed non-profit Advanced Community Health System dedicated to helping everyone live a longer, happier, and healthier life. With over 1,100 physicians and medical facilities spanning Southwest Florida, NCH delivers nationally recognized, high-quality healthcare, advanced services, and innovative medical practices. NCH operates two hospitals, NCH Baker Hospital and NCH North Hospital, with a total of 713 beds. Recognized as one of America's 50 Best Hospitals for 2025 by Healthgrades, NCH ranks in the top 1% of U.S. hospitals for overall care excellence and is the only hospital in the nation to achieve Healthgrades' highest recognition in Cardiac Care, Orthopedic Surgery, and Overall Clinical Excellence. At NCH, we strive for excellence in every patient experience.

Identifiers

Hospital Name NCH
Facility ID 100018

Location

Address 350 7TH ST N
City/Town Naples
State FL
ZIP Code 34102
County/Parish COLLIER

Health System

Health System Independent
Health System Website Domain nchmd.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 1
Health System Total Beds 713
Health System Hospital Locations Florida

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details NCH Healthcare System
Emergency Services Yes

No leaders were identified on NCH's website

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 713

Staffing & Personnel

FTE Employees on Payroll 2657.33
FTE Interns & Residents 51.05

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 54456
Inpatient Days (Title XIX) 5821
Total Inpatient Days 133489
Bed Count 532
Available Bed Days 194180
Discharges (Title V) NA
Discharges (Title XVIII) 10923
Discharges (Title XIX) 934
Total Discharges 30180

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 50579
Inpatient Days (Title XIX; Adults & Peds) 3073
Total Inpatient Days (Adults & Peds) 114168
Bed Count (Adults & Peds) 461
Available Bed Days (Adults & Peds) 168265
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 10923
Discharges (Title XIX; Adults & Peds) 934
Total Discharges (Adults & Peds) 30180

Quality Summary

Care Quality Stengths Hospital has an average ER wait time. Patients are seen and treated on average in 2-3 hours. Hospital does an above-average job of ensuring patients at the hospital do not get infections.
Care Quality Concerns Low overall patient satisfaction. Patients report that the care team can be slow at times in meeting their needs. Hospital does not do a good job of treating conditions like pneumonia so that patients don't have to come back to the hospital.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 63%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients No Different Than National Average
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients Worse Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate Worse Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 171

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients -8.3
Readmission Score Hospital Return Days for Heart Failure Patients 2
Readmission Score Hospital Return Days for Pneumonia Patients 16.4
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 11.6
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy 10.6
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy 5.7
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 1.2
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 13.1
Readmission Score Rate of Readmission for CABG 10.4
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 18.8
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 19
Readmission Score Rate of Readmission After Hip/Knee Replacement 4.9
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 15
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 16.1
Readmission Group Hospital Return Days for Heart Attack Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients More Days Than Average per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Worse than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG No Different Than the National Rate
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 1.020
CAUTI SIR (Standardized Infection Ratio) 0.786
SSI SIR (Standardized Infection Ratio) 0.937
CDI SIR (Standardized Infection Ratio) 0.377
MRSA SIR (Standardized Infection Ratio) 1.286

Fiscal Period

Fiscal Year Begin Oct 01, 2021
Fiscal Year End Sep 30, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $25,160
Bad Debt Expense $68,180
Uncompensated Care Cost $39,417
Total Uncompensated Care $72,564

Operating Expenses ($ thousands)

Total Salaries $237,200
Overhead Expenses (Non-Salary) $487,174
Depreciation Expense $50,603
Total Operating Costs $651,605

Charges ($ thousands)

Inpatient Charges $1,693,333
Outpatient Charges $1,446,751
Total Patient Charges $3,140,084

Wage-Related Details ($ thousands)

Core Wage Costs $50,166
Wage Costs (RHC/FQHC)
Adjusted Salaries $238,397
Contract Labor (Patient Care) $37,583
Wage Costs (Part A Teaching) $96
Wage Costs (Interns & Residents) $998

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $29,316
Short-Term Investments
Notes Receivable
Accounts Receivable $81,520
Allowance for Doubtful Accounts $22,552
Inventory $17,406
Prepaid Expenses
Other Current Assets $58,760
Total Current Assets $243,070

Balance Sheet – Fixed Assets ($ thousands)

Land Value $34,960
Land Improvements Value $8,329
Building Value $211,972
Leasehold Improvements $324,629
Fixed Equipment Value $59,543
Major Movable Equipment $421,093
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $424,151

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments
Other Assets $288,041
Total Other Assets $288,041
Total Assets $955,262

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $54,004
Salaries & Wages Payable
Payroll Taxes Payable
Short-Term Debt
Deferred Revenue
Other Current Liabilities $79,835
Total Current Liabilities $133,838

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities $168,062
Total Long-Term Liabilities $168,062
Total Liabilities $301,901

Balance Sheet – Equity ($ thousands)

General Fund Balance $583,905
Total Fund Balances $653,362
Total Liabilities & Equity $955,262

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1)
DRG (Post-Oct 1) $118,170
Outlier Payments
DSH Adjustment $2,157
Eligible DSH % $0
Simulated MC Payments $49,952
Total IME Payments $5,782

Revenue & Income Statement ($ thousands)

Inpatient Revenue $1,694,601
Outpatient Revenue $1,465,007
Total Patient Revenue $3,159,609
Contractual Allowances & Discounts $2,481,860
Net Patient Revenue $677,748
Total Operating Expenses $724,375
Net Service Income $-46,627
Other Income $77,530
Total Income $30,903
Other Expenses $157,709
Net Income $-126,806

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $14,742
Medicaid Charges $291,821
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Unknown
ERP Version NA
EHR is Changing No