Erlanger Western Carolina Hospital

Erlanger Western Carolina Hospital, located in Murphy, NC, is committed to providing compassionate care to the residents of Western North Carolina, North Georgia, and East Tennessee. As a comprehensive hospital, we offer a wide range of inpatient and outpatient services, including 24-hour emergency care, cardiac rehabilitation, and radiology. Our dedicated team of physicians, specialists, nurses, and staff is focused on delivering the highest quality medical care. Our facilities include a critical access hospital, urgent care, and rehabilitation centers. We are proud to be recognized for superior clinical outcomes in outpatient benign prostatic hyperplasia treatments. At Erlanger Western Carolina Hospital, your health and well-being are our top priorities.

Identifiers

Hospital Name Erlanger Western Carolina Hospital
Facility ID 341328

Location

Address 3990 EAST US HIGHWAY 64 ALT
City/Town Murphy
State NC
ZIP Code 28906
County/Parish CHEROKEE

Health System

Health System Erlanger Health System
Health System Website Domain erlanger.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 4
Health System Total Beds 1011
Health System Hospital Locations North Carolina and Tennessee

Ownership & Characteristics

Hospital Type Critical Access Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details Erlanger Health System
Emergency Services Yes

No leaders were identified on Erlanger Western Carolina Hospital's website

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 50

Staffing & Personnel

FTE Employees on Payroll 399.9
FTE Interns & Residents NA

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 1696
Inpatient Days (Title XIX) 120
Total Inpatient Days 5133
Bed Count 25
Available Bed Days 9125
Discharges (Title V) NA
Discharges (Title XVIII) 328
Discharges (Title XIX) 28
Total Discharges 909

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 1607
Inpatient Days (Title XIX; Adults & Peds) 120
Total Inpatient Days (Adults & Peds) 4593
Bed Count (Adults & Peds) 25
Available Bed Days (Adults & Peds) 9125
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 328
Discharges (Title XIX; Adults & Peds) 28
Total Discharges (Adults & Peds) 909

Quality Summary

Care Quality Stengths Average overall patient satisfaction. The hospital is average in every measured mortality rate Hospital has an average ER wait time. Patients are seen and treated on average in 2-3 hours. Hospital does a good job at treating conditions like pneumonia so that patients don't have to come back to the hospital.
Care Quality Concerns

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 63%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients
Mortality Group – Death Rate for Heart Attack Patients
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications
Mortality Group – Iatrogenic Pneumothorax Rate
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate
Mortality Group – Postoperative Respiratory Failure Rate
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate
Mortality Group – Postoperative Sepsis Rate
Mortality Group – Postoperative Wound Dehiscence Rate
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 174

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients Not Available
Readmission Score Hospital Return Days for Heart Failure Patients 15.2
Readmission Score Hospital Return Days for Pneumonia Patients -25.2
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 12
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 0.8
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Not Available
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 17.3
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 19.1
Readmission Score Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 13.9
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 15.3
Readmission Group Hospital Return Days for Heart Attack Patients Number of Cases Too Small
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Fewer Days Than Average per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Number of Cases Too Small
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement Number of Cases Too Small
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) NA
CAUTI SIR (Standardized Infection Ratio) NA
SSI SIR (Standardized Infection Ratio) NA
CDI SIR (Standardized Infection Ratio) NA
MRSA SIR (Standardized Infection Ratio) NA

Fiscal Period

Fiscal Year Begin Jul 01, 2022
Fiscal Year End Jun 30, 2023

Charity & Uncompensated Care ($ thousands)

Charity Care Cost
Bad Debt Expense $5,406
Uncompensated Care Cost $1,818
Total Uncompensated Care $4,339

Operating Expenses ($ thousands)

Total Salaries $27,223
Overhead Expenses (Non-Salary) $35,839
Depreciation Expense $2,770
Total Operating Costs $57,490

Charges ($ thousands)

Inpatient Charges $19,036
Outpatient Charges $152,473
Total Patient Charges $171,509

Wage-Related Details ($ thousands)

Core Wage Costs
Wage Costs (RHC/FQHC)
Adjusted Salaries
Contract Labor (Patient Care)
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $3,845
Short-Term Investments $36,066
Notes Receivable
Accounts Receivable $27,435
Allowance for Doubtful Accounts $-18,035
Inventory $1,524
Prepaid Expenses $552
Other Current Assets
Total Current Assets $14,405

Balance Sheet – Fixed Assets ($ thousands)

Land Value
Land Improvements Value $40
Building Value $2,443
Leasehold Improvements
Fixed Equipment Value $871
Major Movable Equipment $6,793
Minor Depreciable Equipment $52
Health IT Assets
Total Fixed Assets $6,287

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $138
Other Assets $50
Total Other Assets $188
Total Assets $20,881

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $4,616
Salaries & Wages Payable $2,684
Payroll Taxes Payable
Short-Term Debt
Deferred Revenue
Other Current Liabilities
Total Current Liabilities $7,300

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities $2,750
Total Long-Term Liabilities $2,750
Total Liabilities $10,050

Balance Sheet – Equity ($ thousands)

General Fund Balance $10,830
Total Fund Balances $10,830
Total Liabilities & Equity $20,881

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1)
DRG (Post-Oct 1)
Outlier Payments
DSH Adjustment
Eligible DSH %
Simulated MC Payments
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $19,245
Outpatient Revenue $157,026
Total Patient Revenue $176,272
Contractual Allowances & Discounts $118,301
Net Patient Revenue $57,971
Total Operating Expenses $63,062
Net Service Income $-5,092
Other Income $7,212
Total Income $2,120
Other Expenses
Net Income $2,120

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $2,389
Medicaid Charges $5,944
Net CHIP Revenue $0
CHIP Charges $3

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Oracle
ERP Version Unknown
EHR is Changing NA