Carilion Medical Center

Carilion Medical Center, located at 1906 Belleview Avenue SE, Roanoke, VA, is a leading hospital providing exceptional care for the Roanoke Valley and beyond. As part of Carilion Clinic, a comprehensive network of hospitals and specialty practices, we offer advanced medical services, including cancer care, heart and vascular services, neurosciences, and Level 1 trauma care for adults and children. Our commitment to clinical excellence, research, and medical education ensures that our patients receive innovative and compassionate care. With a focus on patient-centered care and a dedication to the health of our community, Carilion Medical Center is bringing tomorrow's healthcare into focus today.

Identifiers

Hospital Name Carilion Medical Center
Facility ID 490024

Location

Address 1906 BELLEVIEW AVENUE, SE
City/Town Roanoke
State VA
ZIP Code 24014
County/Parish ROANOKE CITY

Health System

Health System Carilion Clinic
Health System Website Domain carilionclinic.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 6
Health System Total Beds 1223
Health System Hospital Locations Virginia

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details Carilion Clinic
Emergency Services Yes

Mike Abbott

President, Carilion Medical Center

Promoted to President of Carilion Medical Center in December 2024. This role includes Carilion's Roanoke campus (Carilion Roanoke Memorial and Carilion Roanoke Community hospitals and nearby sites). Also serves as senior vice president with oversight of the Cardiovascular Institute, Orthopaedics and Neurosurgery, and oncology services. Began career at Carilion in 1986 as a pharmacist, returned in 2018 as vice president of the Cardiovascular Institute after working at HCA LewisGale Medical Center. Became senior vice president of hospital operations for Carilion Medical Center in 2020. Holds a Pharm.D.

Shyam Odeti

Chief Medical Officer for Carilion Medical Center and Carilion New River Valley Medical Center

Named Chief Medical Officer for Carilion Medical Center and Carilion New River Valley Medical Center in December 2024. Responsible for quality improvement, patient safety, driving efficiency, patient experience, physician engagement, enhancing patient access, care utilization and care integration at these two facilities. Joined Carilion in 2021 as Section Chief of Hospital Medicine. Previously worked at Ballad Health and served as Hospitalist Medical Director. Holds an M.D.

Michael Abbott

Administrator, Chief Operating Officer

Listed as Administrator and Chief Operating Officer of Carilion Medical Center.

Residency Programs

Allopathic Residency Program Yes
Dental Residency Program Yes
Osteopathic Residency Program Yes
Other Residency Programs Yes
Pediatric Residency Program No

Capacity & Services

Licensed Beds 752

Staffing & Personnel

FTE Employees on Payroll 6361.75
FTE Interns & Residents 256.24

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 45887
Inpatient Days (Title XIX) 14588
Total Inpatient Days 174866
Bed Count 637
Available Bed Days 232505
Discharges (Title V) NA
Discharges (Title XVIII) 7896
Discharges (Title XIX) 1074
Total Discharges 33230

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 38909
Inpatient Days (Title XIX; Adults & Peds) 14588
Total Inpatient Days (Adults & Peds) 129339
Bed Count (Adults & Peds) 486
Available Bed Days (Adults & Peds) 177390
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 7896
Discharges (Title XIX; Adults & Peds) 1074
Total Discharges (Adults & Peds) 33230

Quality Summary

Care Quality Stengths Average overall patient satisfaction.
Care Quality Concerns Patients report that the care team can be slow at times in meeting their needs. Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 72%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients No Different Than National Average
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients Worse Than National Average
Mortality Group – Pressure Ulcer Rate Worse Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications Worse Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 282

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients -0.1
Readmission Score Hospital Return Days for Heart Failure Patients -12.6
Readmission Score Hospital Return Days for Pneumonia Patients -13.2
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 11.1
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy 10.8
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy 5.7
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 0.6
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 13.4
Readmission Score Rate of Readmission for CABG 9.9
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 16.7
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 18.1
Readmission Score Rate of Readmission After Hip/Knee Replacement 3.8
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 13.7
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 14
Readmission Group Hospital Return Days for Heart Attack Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Better than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG No Different Than the National Rate
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate Better Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 0.591
CAUTI SIR (Standardized Infection Ratio) 0.662
SSI SIR (Standardized Infection Ratio) 0.646
CDI SIR (Standardized Infection Ratio) 0.546
MRSA SIR (Standardized Infection Ratio) 0.796

Fiscal Period

Fiscal Year Begin Oct 01, 2021
Fiscal Year End Sep 30, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $11,709
Bad Debt Expense $77,849
Uncompensated Care Cost $30,944
Total Uncompensated Care $30,994

Operating Expenses ($ thousands)

Total Salaries $594,165
Overhead Expenses (Non-Salary) $1,029,940
Depreciation Expense $47,234
Total Operating Costs $1,029,616

Charges ($ thousands)

Inpatient Charges $2,476,998
Outpatient Charges $1,735,904
Total Patient Charges $4,212,902

Wage-Related Details ($ thousands)

Core Wage Costs $99,491
Wage Costs (RHC/FQHC)
Adjusted Salaries $599,168
Contract Labor (Patient Care) $76,662
Wage Costs (Part A Teaching) $1,497
Wage Costs (Interns & Residents) $5,899

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $5,165
Short-Term Investments
Notes Receivable
Accounts Receivable $255,746
Allowance for Doubtful Accounts
Inventory $12,019
Prepaid Expenses $22,466
Other Current Assets
Total Current Assets $295,396

Balance Sheet – Fixed Assets ($ thousands)

Land Value $6,076
Land Improvements Value $5,886
Building Value $709,740
Leasehold Improvements $1,171
Fixed Equipment Value $37,337
Major Movable Equipment $626,691
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $407,546

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $167,346
Other Assets $1,079,402
Total Other Assets $1,246,748
Total Assets $1,949,690

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $55,573
Salaries & Wages Payable $118,989
Payroll Taxes Payable
Short-Term Debt
Deferred Revenue $39,348
Other Current Liabilities $12,000
Total Current Liabilities $264,040

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable $616,523
Unsecured Loans
Other Long-Term Liabilities $120,353
Total Long-Term Liabilities $736,877
Total Liabilities $1,000,916

Balance Sheet – Equity ($ thousands)

General Fund Balance $948,774
Total Fund Balances $948,774
Total Liabilities & Equity $1,949,690

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1)
DRG (Post-Oct 1) $97,542
Outlier Payments
DSH Adjustment $4,709
Eligible DSH % $0
Simulated MC Payments $71,796
Total IME Payments $8,842

Revenue & Income Statement ($ thousands)

Inpatient Revenue $2,519,588
Outpatient Revenue $2,106,705
Total Patient Revenue $4,626,293
Contractual Allowances & Discounts $3,166,643
Net Patient Revenue $1,459,651
Total Operating Expenses $1,624,105
Net Service Income $-164,454
Other Income $-20,158
Total Income $-184,612
Other Expenses
Net Income $-184,612

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $247,891
Medicaid Charges $860,824
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Workday
ERP Version NA
EHR is Changing Yes--In Process of Replacing