USC Verdugo Hills Hospital

USC Verdugo Hills Hospital, located at 1812 Verdugo Blvd in Glendale, CA, is a 158-bed community hospital that has been serving the Foothill communities for over 40 years as part of Keck Medicine of USC. We provide personalized, high-quality healthcare with a 24-hour emergency room, primary stroke center, bariatric and minimally invasive surgery, and comprehensive maternal/child health services. Our mission is to deliver excellent clinical outcomes and superb customer service, ensuring access to world-class specialized care and breakthrough technology. Experience the convenience and personal touch of a community hospital backed by USC's expertise. We are dedicated to the health and well-being of our community, offering a variety of services and outreach initiatives.

Identifiers

Hospital Name USC Verdugo Hills Hospital
Facility ID 050124

Location

Address 1812 VERDUGO BLVD
City/Town Glendale
State CA
ZIP Code 91208
County/Parish LOS ANGELES

Health System

Health System Keck Medicine of USC
Health System Website Domain keckmedicine.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 3
Health System Total Beds 751
Health System Hospital Locations California

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details University of Southern California
Emergency Services Yes

No leaders were identified on USC Verdugo Hills Hospital's website

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 116

Staffing & Personnel

FTE Employees on Payroll 695.97
FTE Interns & Residents 3.38

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 9171
Inpatient Days (Title XIX) 687
Total Inpatient Days 23044
Bed Count 135
Available Bed Days 49275
Discharges (Title V) NA
Discharges (Title XVIII) 1979
Discharges (Title XIX) 142
Total Discharges 5287

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 7514
Inpatient Days (Title XIX; Adults & Peds) 687
Total Inpatient Days (Adults & Peds) 17630
Bed Count (Adults & Peds) 116
Available Bed Days (Adults & Peds) 42340
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 1979
Discharges (Title XIX; Adults & Peds) 142
Total Discharges (Adults & Peds) 5287

Quality Summary

Care Quality Stengths Average overall patient satisfaction.
Care Quality Concerns Patients reported concerns with being abel to have quiet rest in the hospital Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated Hospital does not do a good job of treating conditions like pneumonia so that patients don't have to come back to the hospital.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 68%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients Better Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 207

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients Not Available
Readmission Score Hospital Return Days for Heart Failure Patients 8.5
Readmission Score Hospital Return Days for Pneumonia Patients 46.5
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 12.3
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 0.6
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Not Available
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 16.8
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 21.1
Readmission Score Rate of Readmission After Hip/Knee Replacement 4.9
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 15.6
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 17.5
Readmission Group Hospital Return Days for Heart Attack Patients Number of Cases Too Small
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients More Days Than Average per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Better than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Number of Cases Too Small
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) NA
CAUTI SIR (Standardized Infection Ratio) NA
SSI SIR (Standardized Infection Ratio) NA
CDI SIR (Standardized Infection Ratio) NA
MRSA SIR (Standardized Infection Ratio) NA

Fiscal Period

Fiscal Year Begin Jul 01, 2022
Fiscal Year End Jun 30, 2023

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $2,767
Bad Debt Expense $2,061
Uncompensated Care Cost $3,220
Total Uncompensated Care $12,407

Operating Expenses ($ thousands)

Total Salaries $84,882
Overhead Expenses (Non-Salary) $101,012
Depreciation Expense $6,041
Total Operating Costs $192,436

Charges ($ thousands)

Inpatient Charges $467,991
Outpatient Charges $481,561
Total Patient Charges $949,552

Wage-Related Details ($ thousands)

Core Wage Costs $20,245
Wage Costs (RHC/FQHC)
Adjusted Salaries $84,366
Contract Labor (Patient Care) $8,152
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $7,385
Short-Term Investments
Notes Receivable
Accounts Receivable $90,678
Allowance for Doubtful Accounts $-59,582
Inventory $3,823
Prepaid Expenses $1,187
Other Current Assets $741
Total Current Assets $44,443

Balance Sheet – Fixed Assets ($ thousands)

Land Value $797
Land Improvements Value $16,480
Building Value $141,035
Leasehold Improvements
Fixed Equipment Value
Major Movable Equipment $49,627
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $107,529

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments
Other Assets $13,624
Total Other Assets $13,624
Total Assets $165,596

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $-4,424
Salaries & Wages Payable $6,321
Payroll Taxes Payable
Short-Term Debt
Deferred Revenue
Other Current Liabilities $96,783
Total Current Liabilities $98,680

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities $114,239
Total Long-Term Liabilities $114,239
Total Liabilities $212,920

Balance Sheet – Equity ($ thousands)

General Fund Balance $-47,324
Total Fund Balances $-47,324
Total Liabilities & Equity $165,596

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $5,970
DRG (Post-Oct 1) $16,696
Outlier Payments
DSH Adjustment $1,256
Eligible DSH % $0
Simulated MC Payments $8,925
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $473,043
Outpatient Revenue $476,600
Total Patient Revenue $949,642
Contractual Allowances & Discounts $787,239
Net Patient Revenue $162,403
Total Operating Expenses $185,894
Net Service Income $-23,491
Other Income $3,884
Total Income $-19,607
Other Expenses
Net Income $-19,607

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $14,447
Medicaid Charges $116,620
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Workday
ERP Version NA
EHR is Changing No