Captain James A. Lovell Federal Health Care Center, located at 3001 Green Bay Road in North Chicago, IL, is a unique partnership between the Department of Veterans Affairs and the Department of Defense, offering integrated medical care to veterans, active duty military, and their families. As a fully integrated federal health care facility, we provide a wide range of services, including primary and specialty care, mental health services, women's health, and treatment for PTSD. Our commitment is to operational readiness, outstanding customer service, and delivering world-class health care to our beneficiaries in Northern Illinois and Southern Wisconsin. With a Level IV emergency service available 24/7, we are dedicated to serving those who serve.
| Hospital Name | Captain James A. Lovell Federal Health Care Center |
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| Facility ID | 14034F |
| Address | 3001 GREENBAY ROAD |
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| City/Town | North Chicago |
| State | IL |
| ZIP Code | 60064 |
| County/Parish | LAKE |
| Health System | Department of Veterans Affairs |
|---|---|
| Health System Website Domain | VA.gov |
| Recently Joined Health System (Past 4 Years) | No |
| Health System Total Hospitals | 128 |
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| Health System Total Beds | 73968 |
| Health System Hospital Locations | Alabama, Arkansas, Arizona, California, Colorado, Connecticut, NA, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, Nebraska, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, NA, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, West Virginia and Wyoming |
| Hospital Type | Acute Care - Veterans Administration |
|---|---|
| Hospital Ownership | Veterans Health Administration |
| Ownership Details | Department of Veterans Affairs and Department of Defense |
| Emergency Services | Yes |
Dr. Robert Buckley was appointed as the Director of Captain James A. Lovell Federal Health Care Center (Lovell FHCC) on Oct. 15, 2018. He is responsible for strategic leadership and operations. He leads an integrated VA/Department of Defense team of approximately 3,500 employees, serving veterans, active duty military and military dependents. Lovell FHCC is responsible for the medical readiness of more than 40,000 Navy recruits annually. Dr. Robert Buckley recently served as the Chief of Staff of the Jesse Brown Veterans Health Care System. He entered the VA in 2016 after a career in the US Navy, where he held the rank of Navy Captain, serving his last assignment as Deputy Director and Commanding Officer of Lovell FHCC. Dr. Buckley attended Northwestern University Medical School, with Distinction/Alpha Omega Alpha in 1987 and later completing a residency in Emergency Medicine at Cook County Hospital in Chicago. He went on to serve as Residency Program Director and Chairman of Emergency Medicine at Naval Medical Center San Diego, improving quality, satisfaction, overall scholarly activity, and was twice awarded top teaching awards.
Captain Chad Roe was appointed Deputy Director of Captain James A. Lovell Federal Health Care Center (Lovell FHCC) on July 2, 2024. CAPT Roe, a native of Anderson, IN, earned an undergraduate degree in health care administration from Indiana University in Bloomington, Indiana and a Master of Business Administration from Ball State University in Muncie, IN. After completing his studies, he pursued his employment in the private sector until joining the Navy in 1996. CAPT Roe was commissioned as an ENS in the Medical Service Corps in March 1996. After completing Officer Indoctrination School in Newport, RI, he served as the division officer in the managed care department and then as the head of the operations management department at Naval Hospital. CAPT Roe is a member in the American College of Healthcare Executives. From 2003 to 2007, he served in several positions for the Lewis E. Angelo Professional Symposium. Additionally, CAPT Roe served as the Medical Service Corps Specialty Leader for General Health Care Administrators from 2016 to 2020. His personal awards include the Meritorious Service Medal (6), Joint Service Commendation Medal, Navy and Marine Corps Commendation Medals (3), a Navy and Marine Corps Achievement Medal and various campaign, service, and unit awards. In 2018 CAPT Chad Roe served as Director of Platform Support, Navy Medicine Readiness & Training Command Jacksonville and was assigned as the Executive Officer of the Expeditionary Medical Facility-Mike where in March 2020, he deployed supporting Coronavirus Disease 2019 response. He served as the Executive Officer of Navy Medicine Readiness and Training Command Charleston from 2020 to 2022. From 2006 to 2009, he served as the Officer Community Manager for the Medical Corps, Bureau of Personnel in Millington, TN. In 2009 to 2012, CAPT Roe served as the Director for Administration at Naval Hospital, Yokosuka, Japan. Upon returning from overseas, CAPT Roe served as the Officer in Charge of Naval Branch Health Clinic Kings Bay, GA from 2012 to 2015. From 2015 to 2018, CAPT Roe served as the Officer in Charge on Submarine Base New London at Naval Branch Health Clinic Groton, CT.
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Command Master Chief (CMDCM) Christopher Swinney is the Navy Medicine Readiness and Training Command Great Lakes command senior enlisted leader. CMDCM Swinney enlisted in the United States Navy in September 2002. Upon completion of boot camp, he attended Hospital Corps “A” school in Great Lakes, Illinois. Master Chief Swinney is a graduate of the Executive Medical Department Enlisted Course, the Senior Enlisted Academy and the Command Master Chief/COB course (225). He has an Associate Degree in Health Care Management. His personal awards include the Meritorious Service Medal (2), Navy-Marine Corps Commendation Medal (3), the Navy-Marine Corps Achievement Medal (3), Good Conduct Medal (7), and numerous unit, campaign, and service awards. His first tour as an IDC was onboard USS AVENGER (MCM-1) in Sasebo, Japan in 2011. After his tour in Japan, Swinney transferred back state-side to Marine Corps Security Force Regiment where he was selected for Chief Petty Officer. Upon completion of his tour with Marine Security Forces, he transferred to Singapore as the Staff Medical Advisor for Commander, Task Force 73 where he was selected for Senior Chief Petty Officer. Following graduation, he reported to Great Lakes Naval Hospital with follow-on orders to Field Medical Service School (FMSS) Camp Lejeune. Upon graduation from FMSS, Swinney reported to Naval Hospital Jacksonville in October 2003 where he worked in the Maternal Infant Unit. In 2005, he deployed to Al-Qa'im, Iraq under the Navy's Medical Augmentation Program.
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| Allopathic Residency Program | No |
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| Dental Residency Program | No |
| Osteopathic Residency Program | No |
| Other Residency Programs | No |
| Pediatric Residency Program | No |
| Licensed Beds | 100 |
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| FTE Employees on Payroll | NA |
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| FTE Interns & Residents | NA |
| Inpatient Days (Title V) | NA |
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| Inpatient Days (Title XVIII) | NA |
| Inpatient Days (Title XIX) | NA |
| Total Inpatient Days | NA |
| Bed Count | NA |
| Available Bed Days | NA |
| Discharges (Title V) | NA |
| Discharges (Title XVIII) | NA |
| Discharges (Title XIX) | NA |
| Total Discharges | NA |
| Inpatient Days (Title V; Adults & Peds) | NA |
|---|---|
| Inpatient Days (Title XVIII; Adults & Peds) | NA |
| Inpatient Days (Title XIX; Adults & Peds) | NA |
| Total Inpatient Days (Adults & Peds) | NA |
| Bed Count (Adults & Peds) | NA |
| Available Bed Days (Adults & Peds) | NA |
| Discharges (Title V; Adults & Peds) | NA |
| Discharges (Title XVIII; Adults & Peds) | NA |
| Discharges (Title XIX; Adults & Peds) | NA |
| Total Discharges (Adults & Peds) | NA |
| Care Quality Stengths | High overall patient satisfaction. |
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| Care Quality Concerns |
| Nurse Communication – Star Rating | |
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| Doctor Communication – Star Rating | |
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| Communication About Medicines – Star Rating | |
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| Overall Hospital Rating – Star Rating | |
| Recommend Hospital – Star Rating |
| Percent of Patients Who Definitely Recommend the Hospital | 70% |
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| Mortality Group – Rate of Complications for Hip/Knee Replacement Patients | |
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| Mortality Group – Death Rate for Heart Attack Patients | |
| Mortality Group – Death Rate for CABG Surgery Patients | |
| Mortality Group – Death Rate for COPD Patients | No Different Than National Average |
| Mortality Group – Death Rate for Heart Failure Patients | Better Than National Average |
| Mortality Group – Death Rate for Pneumonia Patients | Better Than National Average |
| Mortality Group – Death Rate for Stroke Patients | |
| Mortality Group – Pressure Ulcer Rate | No Different Than National Average |
| Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications | |
| Mortality Group – Iatrogenic Pneumothorax Rate | No Different Than National Average |
| Mortality Group – In-Hospital Fall with Hip Fracture Rate | |
| Mortality Group – Postoperative Hemorrhage or Hematoma Rate | No Different Than National Average |
| Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate | |
| Mortality Group – Postoperative Respiratory Failure Rate | |
| Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate | No Different Than National Average |
| Mortality Group – Postoperative Sepsis Rate | |
| Mortality Group – Postoperative Wound Dehiscence Rate | No Different Than National Average |
| Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate | No Different Than National Average |
| Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite | No Different Than National Average |
| Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) | NA |
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| Readmission Score Hospital Return Days for Heart Attack Patients | Not Available |
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| Readmission Score Hospital Return Days for Heart Failure Patients | 7.9 |
| Readmission Score Hospital Return Days for Pneumonia Patients | -19.3 |
| Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) | Not Available |
| Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy | Not Available |
| Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy | Not Available |
| Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery | Not Available |
| Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | Not Available |
| Readmission Score Rate of Readmission for CABG | Not Available |
| Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients | 18.4 |
| Readmission Score Heart Failure (HF) 30-Day Readmission Rate | 21.1 |
| Readmission Score Rate of Readmission After Hip/Knee Replacement | Not Available |
| Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) | 15.5 |
| Readmission Score Pneumonia (PN) 30-Day Readmission Rate | 17 |
| Readmission Group Hospital Return Days for Heart Attack Patients | Number of Cases Too Small |
| Readmission Group Hospital Return Days for Heart Failure Patients | Average Days per 100 Discharges |
| Readmission Group Hospital Return Days for Pneumonia Patients | Average Days per 100 Discharges |
| Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) | Not Available |
| Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy | Not Available |
| Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy | Not Available |
| Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery | Not Available |
| Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | Number of Cases Too Small |
| Readmission Group Rate of Readmission for CABG | Not Available |
| Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients | No Different Than the National Rate |
| Readmission Group Heart Failure (HF) 30-Day Readmission Rate | No Different Than the National Rate |
| Readmission Group Rate of Readmission After Hip/Knee Replacement | Number of Cases Too Small |
| Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) | No Different Than the National Rate |
| Readmission Group Pneumonia (PN) 30-Day Readmission Rate | No Different Than the National Rate |
| CLABSI SIR (Standardized Infection Ratio) | NA |
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| CAUTI SIR (Standardized Infection Ratio) | NA |
| SSI SIR (Standardized Infection Ratio) | NA |
| CDI SIR (Standardized Infection Ratio) | NA |
| MRSA SIR (Standardized Infection Ratio) | NA |
| Fiscal Year Begin | NA |
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| Fiscal Year End | NA |
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| EHR | Oracle Health Millennium |
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| EHR Version | Oracle Health Millennium (Not CommunityWorks) |
| EHR is Changing | No |
| ERP | Unknown |
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| ERP Version | NA |
| EHR is Changing | No |