Holyoke Medical Center

Holyoke Medical Center, located at 575 Beech Street in Holyoke, MA, is an independent community hospital dedicated to providing comprehensive and personalized care. We offer a wide range of services, including primary care, specialty physician services, diagnostic imaging, emergency care, and surgical services. Our commitment extends to addressing the healthcare needs of our community through specialized centers and services such as cardiology, oncology, orthopedics, and behavioral health. At Holyoke Medical Center, you'll find the right combination of big company opportunities and small company friendliness. Join our team and make a difference!

Identifiers

Hospital Name Holyoke Medical Center
Facility ID 220024

Location

Address 575 BEECH STREET
City/Town Holyoke
State MA
ZIP Code 1040
County/Parish HAMPDEN

Health System

Health System Independent
Health System Website Domain holyokemedical.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 1
Health System Total Beds 164
Health System Hospital Locations Massachusetts

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details Valley Health Systems
Emergency Services Yes

No leaders were identified on Holyoke Medical Center's website

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 164

Staffing & Personnel

FTE Employees on Payroll 1165.62
FTE Interns & Residents NA

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 9894
Inpatient Days (Title XIX) 3710
Total Inpatient Days 34528
Bed Count 201
Available Bed Days 73365
Discharges (Title V) NA
Discharges (Title XVIII) 1652
Discharges (Title XIX) 727
Total Discharges 5990

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 9334
Inpatient Days (Title XIX; Adults & Peds) 3710
Total Inpatient Days (Adults & Peds) 33119
Bed Count (Adults & Peds) 183
Available Bed Days (Adults & Peds) 66795
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 1652
Discharges (Title XIX; Adults & Peds) 727
Total Discharges (Adults & Peds) 5990

Quality Summary

Care Quality Stengths Average overall patient satisfaction. The hospital is average in every measured mortality rate Hospital does an exceptional job of ensuring patients at the hospital do not get infections
Care Quality Concerns Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 71%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 224

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients Not Available
Readmission Score Hospital Return Days for Heart Failure Patients -17.2
Readmission Score Hospital Return Days for Pneumonia Patients 17.4
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 13
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy 11.2
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy 5.7
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 0.6
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Not Available
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 20.2
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 20.2
Readmission Score Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 15.3
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 16.9
Readmission Group Hospital Return Days for Heart Attack Patients Number of Cases Too Small
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Better than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Number of Cases Too Small
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement Number of Cases Too Small
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 0.433
CAUTI SIR (Standardized Infection Ratio) 0.824
SSI SIR (Standardized Infection Ratio) 0.400
CDI SIR (Standardized Infection Ratio) 0.651
MRSA SIR (Standardized Infection Ratio) 1.561

Fiscal Period

Fiscal Year Begin Oct 01, 2021
Fiscal Year End Sep 30, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $512
Bad Debt Expense $3,819
Uncompensated Care Cost $1,879
Total Uncompensated Care $4,591

Operating Expenses ($ thousands)

Total Salaries $106,363
Overhead Expenses (Non-Salary) $104,669
Depreciation Expense $5,505
Total Operating Costs $171,087

Charges ($ thousands)

Inpatient Charges $147,177
Outpatient Charges $325,807
Total Patient Charges $472,984

Wage-Related Details ($ thousands)

Core Wage Costs $21,623
Wage Costs (RHC/FQHC)
Adjusted Salaries $106,363
Contract Labor (Patient Care) $2,688
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $15,200
Short-Term Investments $4,242
Notes Receivable
Accounts Receivable $40,668
Allowance for Doubtful Accounts $-16,594
Inventory $3,359
Prepaid Expenses $483
Other Current Assets $1,547
Total Current Assets $52,443

Balance Sheet – Fixed Assets ($ thousands)

Land Value $1,943
Land Improvements Value $2,250
Building Value $79,176
Leasehold Improvements $94
Fixed Equipment Value $2,954
Major Movable Equipment $62,986
Minor Depreciable Equipment
Health IT Assets $7,780
Total Fixed Assets $44,439

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments
Other Assets $16,830
Total Other Assets $16,830
Total Assets $113,712

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $18,007
Salaries & Wages Payable $15,005
Payroll Taxes Payable
Short-Term Debt $2,197
Deferred Revenue
Other Current Liabilities $2,907
Total Current Liabilities $38,116

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt $20,567
Long-Term Notes Payable $21,288
Unsecured Loans
Other Long-Term Liabilities
Total Long-Term Liabilities $41,855
Total Liabilities $79,972

Balance Sheet – Equity ($ thousands)

General Fund Balance $33,740
Total Fund Balances $33,740
Total Liabilities & Equity $113,712

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1)
DRG (Post-Oct 1) $17,642
Outlier Payments
DSH Adjustment $1,277
Eligible DSH % $0
Simulated MC Payments
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $129,918
Outpatient Revenue $400,651
Total Patient Revenue $530,568
Contractual Allowances & Discounts $353,688
Net Patient Revenue $176,880
Total Operating Expenses $208,317
Net Service Income $-31,437
Other Income $31,485
Total Income $48
Other Expenses
Net Income $48

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $50,714
Medicaid Charges $165,693
Net CHIP Revenue
CHIP Charges

EHR Information

EHR MEDITECH Expanse
EHR Version Expanse
EHR is Changing No

ERP Information

ERP MEDITECH
ERP Version NA
EHR is Changing No