Penn State Health Milton S. Hershey Medical Center

Identifiers

Hospital Name	Penn State Health Milton S. Hershey Medical Center
Facility ID	390256

Location

Address	500 UNIVERSITY DRIVE
City/Town	Hershey
State	PA
ZIP Code	17033
County/Parish	DAUPHIN

Health System

Health System	Penn State Health
Health System Website Domain	pennstatehealth.org
Recently Joined Health System (Past 4 Years)	No

Health System Size & Scope

Health System Total Hospitals	6
Health System Total Beds	1072
Health System Hospital Locations	Pennsylvania

Ownership & Characteristics

Hospital Type	Acute Care Hospitals
Hospital Ownership	Voluntary non-profit - Private
Ownership Details	Penn State Health
Emergency Services	Yes

Don McKenna

President, Milton S. Hershey Medical Center

Appointed president of Milton S. Hershey Medical Center on a permanent basis effective Jan. 1, 2024. [9] He had been serving as interim president since July 2023. [9] As permanent president, he focuses on operational and financial management, building stakeholder relationships, optimizing patient experience, promoting a culture of safety, and navigating the evolving health care environment. [9] He also works closely with Penn State College of Medicine leadership. [9] McKenna joined Penn State Health in April 2020 as president of Hampden Medical Center and also presided over the integration of Holy Spirit Medical Center. [9]

Robert E. Harbaugh, MD, FAANS, FACS, FAHA

Senior Vice President and Chief Medical Officer, Penn State Health Milton S. Hershey Medical Center and Outpatient Practices

Appointed chief medical officer of Penn State Health Milton S. Hershey Medical Center, effective March 25, 2024. [4, 6] He had served in the role on an interim basis since April 2023. [4, 6] He also continues to support the outpatient practices affiliated with the medical center. [4, 6] As chief medical officer, he provides executive-level leadership for physician teams, driving growth, collaboration, and efficiency in clinical services. [4, 6] He was the first Penn State College of Medicine graduate to return as a department chair, appointed professor and chair of Neurosurgery in 2003. [4, 6] He also served as director of the Penn State Institute of the Neurosciences and is a professor of engineering science and mechanics at Penn State. [4, 6] His prior roles include leadership positions at Dartmouth-Hitchcock Medical Center. [4] He has served on the board of directors of Hershey Medical Center. [4]

Michele Szkolnicki, MEd

Senior Vice President and Chief Nursing Officer at Penn State Health Milton S. Hershey Medical Center

Provides leadership on key nursing initiatives, aligns nursing strategy to support hospital goals, and is responsible for overall patient care. [5] She has more than 25 years of executive experience in various adult and pediatric medical practice environments. [5] She previously served as the Milton S. Hershey Medical Center's vice president of nursing, acute and ambulatory care. [5, 13] Her prior experience includes roles at Crozer Keystone Health Access Network, Cancer Treatment Centers of America, Drexel University Physicians, and the University of Pennsylvania Health System. [13]

Mona Miliner, MHA

Vice President of Hospital Operations at Penn State Health Milton S. Hershey Medical Center

Has served in this role since early 2020. [5] She provides strategic leadership for areas including Penn State Cancer Institute, Dermatology, Ophthalmology, Radiation Oncology, Hematology and Oncology, Radiology, Psychiatry and Behavioral Health, and Patient Experience. [5] She had over 25 years of industry experience prior to joining Penn State Health. [5]

Lilian Barker, DNP, CPHQ, CJCP

Vice President and Chief Quality Officer at Penn State Health Milton S. Hershey Medical Center

Oversees the academic medical center's efforts to ensure the quality and safety of care. [5] She prioritizes attaining unsurpassed clinical and patient-reported outcomes and building hospital-wide participation in quality and safety. [5] Barker brings 10 years of experience in health care quality management and leadership. [5]

Maher Hanna, MBA

Vice President of Operations for Penn State Health Milton S. Hershey Medical Center

Responsible for the operations of the Department of Family and Community Medicine, Penn State Heart and Vascular Institute, the Clinical Simulation Center, and the Department of Pathology. [5] He serves as administrative and business officer to a core group of clinical departments and strategically partners with nursing leadership and other stakeholders. [5]

Residency Programs

Allopathic Residency Program	Yes
Dental Residency Program	No
Osteopathic Residency Program	No
Other Residency Programs	No
Pediatric Residency Program	No

Capacity & Services

Licensed Beds	363

Staffing & Personnel

FTE Employees on Payroll	6659.91
FTE Interns & Residents	586.94

Inpatient Utilization

Inpatient Days (Title V)	NA
Inpatient Days (Title XVIII)	33582
Inpatient Days (Title XIX)	4617
Total Inpatient Days	182755
Bed Count	616
Available Bed Days	223590
Discharges (Title V)	NA
Discharges (Title XVIII)	5163
Discharges (Title XIX)	666
Total Discharges	26752

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds)	NA
Inpatient Days (Title XVIII; Adults & Peds)	24915
Inpatient Days (Title XIX; Adults & Peds)	2952
Total Inpatient Days (Adults & Peds)	120985
Bed Count (Adults & Peds)	393
Available Bed Days (Adults & Peds)	142195
Discharges (Title V; Adults & Peds)	NA
Discharges (Title XVIII; Adults & Peds)	5163
Discharges (Title XIX; Adults & Peds)	666
Total Discharges (Adults & Peds)	26752

Quality Summary

Care Quality Stengths	High overall patient satisfaction. Hospital does an above-average job of ensuring patients at the hospital do not get infections.
Care Quality Concerns	Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated Hospital does not do a good job of treating conditions like pneumonia so that patients don't have to come back to the hospital.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital	78%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients	No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients	No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients	No Different Than National Average
Mortality Group – Death Rate for COPD Patients	No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients	No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients	Better Than National Average
Mortality Group – Death Rate for Stroke Patients	Better Than National Average
Mortality Group – Pressure Ulcer Rate	Worse Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications	No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate	No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate	No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate	No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate	No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate	No Different Than National Average
Mortality Group – Postoperative Sepsis Rate	No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate	No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate	No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite	No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better)	264

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients	1
Readmission Score Hospital Return Days for Heart Failure Patients	-5.1
Readmission Score Hospital Return Days for Pneumonia Patients	42.7
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies)	13.1
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy	11.7
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy	4.3
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery	0.9
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate	12.9
Readmission Score Rate of Readmission for CABG	10.5
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients	17.2
Readmission Score Heart Failure (HF) 30-Day Readmission Rate	19.2
Readmission Score Rate of Readmission After Hip/Knee Replacement	5.3
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide)	14.2
Readmission Score Pneumonia (PN) 30-Day Readmission Rate	17.1
Readmission Group Hospital Return Days for Heart Attack Patients	Average Days per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients	Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients	More Days Than Average per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies)	No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy	No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy	No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery	No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate	No Different Than the National Rate
Readmission Group Rate of Readmission for CABG	No Different Than the National Rate
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients	No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate	No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement	No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide)	No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate	No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio)	0.644
CAUTI SIR (Standardized Infection Ratio)	0.712
SSI SIR (Standardized Infection Ratio)	0.562
CDI SIR (Standardized Infection Ratio)	0.512
MRSA SIR (Standardized Infection Ratio)	0.283

Fiscal Period

Fiscal Year Begin	Jul 01, 2022
Fiscal Year End	Jun 30, 2023

Charity & Uncompensated Care ($ thousands)

Charity Care Cost	$26,755
Bad Debt Expense	$35,710
Uncompensated Care Cost	$36,094
Total Uncompensated Care	$73,720

Operating Expenses ($ thousands)

Total Salaries	$573,411
Overhead Expenses (Non-Salary)	$1,559,562
Depreciation Expense	$61,625
Total Operating Costs	$1,638,026

Charges ($ thousands)

Inpatient Charges	$2,974,181
Outpatient Charges	$3,456,036
Total Patient Charges	$6,430,217

Wage-Related Details ($ thousands)

Core Wage Costs	$186,935
Wage Costs (RHC/FQHC)
Adjusted Salaries	$573,411
Contract Labor (Patient Care)	$52,535
Wage Costs (Part A Teaching)	$109
Wage Costs (Interns & Residents)	$15,403

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances	$46,600
Short-Term Investments
Notes Receivable
Accounts Receivable	$919,628
Allowance for Doubtful Accounts	$-589,301
Inventory	$47,860
Prepaid Expenses	$7,240
Other Current Assets	$4,188
Total Current Assets	$2,365,308

Balance Sheet – Fixed Assets ($ thousands)

Land Value
Land Improvements Value	$8,485
Building Value	$488,592
Leasehold Improvements
Fixed Equipment Value
Major Movable Equipment	$366,199
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets	$308,560

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments	$1,074
Other Assets	$642,504
Total Other Assets	$643,579
Total Assets	$3,317,447

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable	$50,637
Salaries & Wages Payable	$61,283
Payroll Taxes Payable
Short-Term Debt
Deferred Revenue
Other Current Liabilities	$69,616
Total Current Liabilities	$216,143

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt	$188,315
Long-Term Notes Payable	$271,574
Unsecured Loans
Other Long-Term Liabilities	$42,668
Total Long-Term Liabilities	$502,556
Total Liabilities	$718,699

Balance Sheet – Equity ($ thousands)

General Fund Balance	$2,598,748
Total Fund Balances	$2,598,748
Total Liabilities & Equity	$3,317,447

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1)	$18,096
DRG (Post-Oct 1)	$54,000
Outlier Payments
DSH Adjustment	$3,379
Eligible DSH %	$0
Simulated MC Payments	$81,710
Total IME Payments	$21,830

Revenue & Income Statement ($ thousands)

Inpatient Revenue	$3,060,525
Outpatient Revenue	$3,573,194
Total Patient Revenue	$6,633,719
Contractual Allowances & Discounts	$4,557,859
Net Patient Revenue	$2,075,860
Total Operating Expenses	$2,132,973
Net Service Income	$-57,113
Other Income	$233,497
Total Income	$176,384
Other Expenses
Net Income	$176,384

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio	$0
Net Medicaid Revenue	$207,864
Medicaid Charges	$1,247,888
Net CHIP Revenue
CHIP Charges

EHR Information

EHR	Oracle Health Millennium
EHR Version	Oracle Health Millennium (Not CommunityWorks)
EHR is Changing	No

ERP Information

ERP	Infor
ERP Version	Unknown
EHR is Changing	No