Crozer-Chester Medical Center

Crozer-Chester Medical Center, located at One Medical Center Boulevard, Upland, PA, has been a premier destination for advanced clinical care in Delaware County. As a 300-bed teaching hospital and regional medical campus for Drexel University College of Medicine, Crozer-Chester offers a comprehensive range of specialty and tertiary care services. The hospital is equipped with a comprehensive emergency department, trauma center, and burn treatment center. Crozer-Chester Medical Center is committed to training the next generation of healthcare providers through residency, fellowship, and allied health programs. **Please note that recent news indicates Crozer-Chester Medical Center is facing closure.**

Identifiers

Hospital Name Crozer-Chester Medical Center
Facility ID 390180

Location

Address ONE MEDICAL CENTER BOULEVARD
City/Town Upland
State PA
ZIP Code 19013
County/Parish DELAWARE

Health System

Health System Independent
Health System Website Domain crozerhealth.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 1
Health System Total Beds 499
Health System Hospital Locations Pennsylvania

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Other
Ownership Details Prospect Medical Holdings
Emergency Services Yes

Greg Williams

Interim CEO, Crozer Health

President of parent company Prospect Medical Holdings' East Coast operations.

Christine Mendez

Chief Nurse Executive, Crozer Health

Brings decades of experience to the system. As a health care leader, Christine aspires to mentor the next generation of passionate nurses by keeping them connected to the personal fulfillment gained from quality patient care.

Aley Tohamy, M.D.

Chairman, Department of Surgery, Crozer Health

NA

Charles Geller, M.D.

Associate Chairman, Department of Surgery, Crozer Health; Chief, Cardiothoracic Surgery

NA

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs Yes
Pediatric Residency Program No

Capacity & Services

Licensed Beds 499

Staffing & Personnel

FTE Employees on Payroll 1988.23
FTE Interns & Residents 111.19

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 14437
Inpatient Days (Title XIX) 3100
Total Inpatient Days 63949
Bed Count 296
Available Bed Days 112657
Discharges (Title V) NA
Discharges (Title XVIII) 2430
Discharges (Title XIX) 382
Total Discharges 11500

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 7101
Inpatient Days (Title XIX; Adults & Peds) 2381
Total Inpatient Days (Adults & Peds) 46009
Bed Count (Adults & Peds) 224
Available Bed Days (Adults & Peds) 86377
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 2430
Discharges (Title XIX; Adults & Peds) 382
Total Discharges (Adults & Peds) 11500

Quality Summary

Care Quality Stengths Hospital does an exceptional job of ensuring patients at the hospital do not get infections
Care Quality Concerns Low overall patient satisfaction. Patients report that the care team can be slow at times in meeting their needs. Hospital has multiple significant high-patient-mortality concerns. Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 51%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate Worse Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate Worse Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate Worse Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite Worse Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 205

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients 4.3
Readmission Score Hospital Return Days for Heart Failure Patients 2
Readmission Score Hospital Return Days for Pneumonia Patients -14.5
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 13.9
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy 10.4
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy 5.4
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 0.6
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 14.7
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 17.9
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 20.1
Readmission Score Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 14.3
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 15.8
Readmission Group Hospital Return Days for Heart Attack Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Better than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG Number of Cases Too Small
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement Number of Cases Too Small
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 0.596
CAUTI SIR (Standardized Infection Ratio) 0.489
SSI SIR (Standardized Infection Ratio) 0.940
CDI SIR (Standardized Infection Ratio) 0.255
MRSA SIR (Standardized Infection Ratio) 0.359

Fiscal Period

Fiscal Year Begin Jan 01, 2022
Fiscal Year End Dec 31, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost
Bad Debt Expense $624
Uncompensated Care Cost $218
Total Uncompensated Care $218

Operating Expenses ($ thousands)

Total Salaries $175,868
Overhead Expenses (Non-Salary) $373,676
Depreciation Expense $2,756
Total Operating Costs $475,248

Charges ($ thousands)

Inpatient Charges $1,776,085
Outpatient Charges $1,420,361
Total Patient Charges $3,196,446

Wage-Related Details ($ thousands)

Core Wage Costs $52,673
Wage Costs (RHC/FQHC)
Adjusted Salaries $183,221
Contract Labor (Patient Care)
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents) $2,234

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $312
Short-Term Investments
Notes Receivable $-282
Accounts Receivable $788,495
Allowance for Doubtful Accounts $-729,930
Inventory $11,904
Prepaid Expenses $3,273
Other Current Assets $798
Total Current Assets $276,904

Balance Sheet – Fixed Assets ($ thousands)

Land Value $12,532
Land Improvements Value $1,941
Building Value $102,694
Leasehold Improvements
Fixed Equipment Value $3,131
Major Movable Equipment $58,220
Minor Depreciable Equipment $7,001
Health IT Assets
Total Fixed Assets $92,211

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments
Other Assets $71,335
Total Other Assets $71,335
Total Assets $440,451

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $92,483
Salaries & Wages Payable $27,033
Payroll Taxes Payable $33
Short-Term Debt
Deferred Revenue $1,694
Other Current Liabilities $186,964
Total Current Liabilities $308,207

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities $922
Total Long-Term Liabilities $922
Total Liabilities $309,129

Balance Sheet – Equity ($ thousands)

General Fund Balance $131,322
Total Fund Balances $131,322
Total Liabilities & Equity $440,451

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $23,901
DRG (Post-Oct 1) $7,612
Outlier Payments
DSH Adjustment $1,607
Eligible DSH % $0
Simulated MC Payments $32,954
Total IME Payments $5,889

Revenue & Income Statement ($ thousands)

Inpatient Revenue $1,779,870
Outpatient Revenue $1,421,833
Total Patient Revenue $3,201,704
Contractual Allowances & Discounts $2,742,071
Net Patient Revenue $459,632
Total Operating Expenses $549,544
Net Service Income $-89,912
Other Income $51,565
Total Income $-38,347
Other Expenses $-5,471
Net Income $-32,876

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $157,613
Medicaid Charges $819,687
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Oracle Health Millennium
EHR Version Oracle Health Millennium (Not CommunityWorks)
EHR is Changing No

ERP Information

ERP Oracle
ERP Version Unknown
EHR is Changing No