Crystal Clinic Orthopaedic Center

Crystal Clinic Orthopaedic Center, located at 3557 Embassy Parkway in Akron, Ohio, is a physician-owned, nationally renowned orthopedic specialty hospital system. As one of the only hospitals in the world dedicated exclusively to orthopedic and plastic/reconstructive care, Crystal Clinic offers advanced surgical technologies in a soothing environment. Our board-certified and fellowship-trained surgeons perform over 17,000 surgeries annually, with high surgical volumes leading to better patient outcomes. We are committed to providing comprehensive, integrated care from initial evaluation through surgery and rehabilitation, with on-site services including physical therapy and diagnostic imaging. Crystal Clinic is dedicated to helping you improve your quality of life through exceptional orthopedic care.

Identifiers

Hospital Name Crystal Clinic Orthopaedic Center
Facility ID 360351

Location

Address 3557 EMBASSY PARKWAY
City/Town Akron
State OH
ZIP Code 44333
County/Parish SUMMIT

Health System

Health System Independent
Health System Website Domain crystalclinic.com
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 1
Health System Total Beds 94
Health System Hospital Locations Ohio

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Proprietary
Ownership Details Crystal Clinic Orthopaedic Center
Emergency Services No

No leaders were identified on Crystal Clinic Orthopaedic Center's website

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 94

Staffing & Personnel

FTE Employees on Payroll 783.5
FTE Interns & Residents NA

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 1415
Inpatient Days (Title XIX) 138
Total Inpatient Days 5223
Bed Count 59
Available Bed Days 21535
Discharges (Title V) NA
Discharges (Title XVIII) 711
Discharges (Title XIX) 41
Total Discharges 2196

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 1415
Inpatient Days (Title XIX; Adults & Peds) 138
Total Inpatient Days (Adults & Peds) 5223
Bed Count (Adults & Peds) 59
Available Bed Days (Adults & Peds) 21535
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 711
Discharges (Title XIX; Adults & Peds) 41
Total Discharges (Adults & Peds) 2196

Quality Summary

Care Quality Stengths Overall patient satisfaction is overall very high. Patients report that nurse communication is excellent. Patients report that staff was good at responding quickly to their needs. Patients report that staff is excellent in meeting their needs very quickly. Patients were very positive about the quiet atmosphere of the hospital.
Care Quality Concerns Hospital struggles with high infection rates

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 91%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients Better Than National Average
Mortality Group – Death Rate for Heart Attack Patients
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients
Mortality Group – Death Rate for Heart Failure Patients
Mortality Group – Death Rate for Pneumonia Patients
Mortality Group – Death Rate for Stroke Patients
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) Not Available

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients Not Available
Readmission Score Hospital Return Days for Heart Failure Patients Not Available
Readmission Score Hospital Return Days for Pneumonia Patients Not Available
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) Not Available
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 1.6
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Not Available
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients Not Available
Readmission Score Heart Failure (HF) 30-Day Readmission Rate Not Available
Readmission Score Rate of Readmission After Hip/Knee Replacement 3.4
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 13.6
Readmission Score Pneumonia (PN) 30-Day Readmission Rate Not Available
Readmission Group Hospital Return Days for Heart Attack Patients Not Available
Readmission Group Hospital Return Days for Heart Failure Patients Not Available
Readmission Group Hospital Return Days for Pneumonia Patients Not Available
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) Not Available
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Worse than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Not Available
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients Not Available
Readmission Group Heart Failure (HF) 30-Day Readmission Rate Not Available
Readmission Group Rate of Readmission After Hip/Knee Replacement No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate Not Available

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) N/A
CAUTI SIR (Standardized Infection Ratio) N/A
SSI SIR (Standardized Infection Ratio) N/A
CDI SIR (Standardized Infection Ratio) 0.000
MRSA SIR (Standardized Infection Ratio) N/A

Fiscal Period

Fiscal Year Begin Jan 01, 2022
Fiscal Year End Dec 31, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost
Bad Debt Expense $3,972
Uncompensated Care Cost $997
Total Uncompensated Care $6,144

Operating Expenses ($ thousands)

Total Salaries $52,371
Overhead Expenses (Non-Salary) $146,692
Depreciation Expense $18,574
Total Operating Costs $180,858

Charges ($ thousands)

Inpatient Charges $168,666
Outpatient Charges $552,091
Total Patient Charges $720,756

Wage-Related Details ($ thousands)

Core Wage Costs $13,097
Wage Costs (RHC/FQHC)
Adjusted Salaries $52,371
Contract Labor (Patient Care) $3,454
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $26,445
Short-Term Investments
Notes Receivable $87
Accounts Receivable $127,995
Allowance for Doubtful Accounts $-103,342
Inventory $4,082
Prepaid Expenses $3,206
Other Current Assets $564
Total Current Assets $59,037

Balance Sheet – Fixed Assets ($ thousands)

Land Value $1,798
Land Improvements Value $972
Building Value $8,554
Leasehold Improvements $14,823
Fixed Equipment Value $5,534
Major Movable Equipment $38,617
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $40,939

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments
Other Assets $128,416
Total Other Assets $128,416
Total Assets $228,393

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $6,763
Salaries & Wages Payable $4,557
Payroll Taxes Payable
Short-Term Debt $16,669
Deferred Revenue
Other Current Liabilities $18,733
Total Current Liabilities $46,722

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities $119,104
Total Long-Term Liabilities $119,104
Total Liabilities $165,827

Balance Sheet – Equity ($ thousands)

General Fund Balance $62,566
Total Fund Balances $62,566
Total Liabilities & Equity $228,393

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $7,600
DRG (Post-Oct 1) $2,341
Outlier Payments
DSH Adjustment
Eligible DSH %
Simulated MC Payments
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $168,671
Outpatient Revenue $566,031
Total Patient Revenue $734,703
Contractual Allowances & Discounts $561,416
Net Patient Revenue $173,286
Total Operating Expenses $199,063
Net Service Income $-25,777
Other Income $5,044
Total Income $-20,732
Other Expenses
Net Income $-20,732

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $6,655
Medicaid Charges $47,034
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Oracle Health Millennium
EHR Version Oracle Health Millennium (Not CommunityWorks)
EHR is Changing No

ERP Information

ERP Oracle
ERP Version Peoplesoft/EBS
EHR is Changing No