Novant Health Pender Medical Center

Novant Health Pender Medical Center, located at 507 E. Fremont Street in Burgaw, NC, has been serving the community for over 70 years, providing expert care and a personalized experience. As a critical access hospital, we offer 24/7 emergency care, surgery, imaging, skilled nursing, and rehabilitation services. Our dedicated physicians and team members deliver highly skilled medical care for every stage of life, close to home. You'll find convenient, free parking and a welcoming atmosphere. We are committed to improving our community's health, one person at a time.

Identifiers

Hospital Name Novant Health Pender Medical Center
Facility ID 341307

Location

Address 507 E FREMONT ST
City/Town Burgaw
State NC
ZIP Code 28425
County/Parish PENDER

Health System

Health System Novant Health
Health System Website Domain novanthealth.org
Recently Joined Health System (Past 4 Years) Yes

Health System Size & Scope

Health System Total Hospitals 15
Health System Total Beds 3749
Health System Hospital Locations North Carolina and South Carolina

Ownership & Characteristics

Hospital Type Critical Access Hospitals
Hospital Ownership Government - Local
Ownership Details Novant Health
Emergency Services Yes

Ruth Glaser

President and Chief Operating Officer

Has been the hospital's president since 2010. She stated that becoming part of Novant Health secured the hospital's future and is excited about the vision for the future, which is brighter and more robust than the past 14 years she's been there. She looks forward to developments that will help the hospital serve the growing population of Burgaw, ensuring residents can access care without a lengthy commute. [9]

Dr. Andrew Justice

Hospitalist Medical Director

New hospitalist medical director as of February 2025. A native of North Carolina's Piedmont region, he has a passion for rural medicine. He previously lived and worked on a Navajo Nation reservation. He looks forward to developing Pender Medical Center into 'a highly efficient community general hospital' and sees the recently completed renovations as a huge step towards this goal. [9]

Rebecca Flores

Administrator

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 25

Staffing & Personnel

FTE Employees on Payroll 29.88
FTE Interns & Residents NA

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 712
Inpatient Days (Title XIX) NA
Total Inpatient Days 1366
Bed Count 25
Available Bed Days 2300
Discharges (Title V) NA
Discharges (Title XVIII) 11
Discharges (Title XIX) NA
Total Discharges 20

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 55
Inpatient Days (Title XIX; Adults & Peds) NA
Total Inpatient Days (Adults & Peds) 58
Bed Count (Adults & Peds) 25
Available Bed Days (Adults & Peds) 2300
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 11
Discharges (Title XIX; Adults & Peds) NA
Total Discharges (Adults & Peds) 20

Quality Summary

Care Quality Stengths The hospital is average in every measured mortality rate
Care Quality Concerns NA

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients
Mortality Group – Death Rate for Heart Attack Patients
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients
Mortality Group – Death Rate for Heart Failure Patients
Mortality Group – Death Rate for Pneumonia Patients
Mortality Group – Death Rate for Stroke Patients
Mortality Group – Pressure Ulcer Rate
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications
Mortality Group – Iatrogenic Pneumothorax Rate
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate
Mortality Group – Postoperative Respiratory Failure Rate
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate
Mortality Group – Postoperative Sepsis Rate
Mortality Group – Postoperative Wound Dehiscence Rate
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) Not Available

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients Not Available
Readmission Score Hospital Return Days for Heart Failure Patients Not Available
Readmission Score Hospital Return Days for Pneumonia Patients Not Available
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 13.2
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Not Available
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Not Available
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients Not Available
Readmission Score Heart Failure (HF) 30-Day Readmission Rate Not Available
Readmission Score Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 14.4
Readmission Score Pneumonia (PN) 30-Day Readmission Rate Not Available
Readmission Group Hospital Return Days for Heart Attack Patients Not Available
Readmission Group Hospital Return Days for Heart Failure Patients Number of Cases Too Small
Readmission Group Hospital Return Days for Pneumonia Patients Number of Cases Too Small
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Number of cases too small
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Not Available
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients Number of Cases Too Small
Readmission Group Heart Failure (HF) 30-Day Readmission Rate Number of Cases Too Small
Readmission Group Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate Number of Cases Too Small

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) NA
CAUTI SIR (Standardized Infection Ratio) NA
SSI SIR (Standardized Infection Ratio) NA
CDI SIR (Standardized Infection Ratio) NA
MRSA SIR (Standardized Infection Ratio) NA

Fiscal Period

Fiscal Year Begin Oct 01, 2021
Fiscal Year End Dec 31, 2021

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $403
Bad Debt Expense $1,172
Uncompensated Care Cost $767
Total Uncompensated Care $767

Operating Expenses ($ thousands)

Total Salaries $2,336
Overhead Expenses (Non-Salary) $9,470
Depreciation Expense $76
Total Operating Costs $7,768

Charges ($ thousands)

Inpatient Charges $2,705
Outpatient Charges $22,345
Total Patient Charges $25,050

Wage-Related Details ($ thousands)

Core Wage Costs
Wage Costs (RHC/FQHC)
Adjusted Salaries
Contract Labor (Patient Care)
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $22,667
Short-Term Investments
Notes Receivable
Accounts Receivable $13,690
Allowance for Doubtful Accounts $-8,206
Inventory $741
Prepaid Expenses $215
Other Current Assets
Total Current Assets $32,001

Balance Sheet – Fixed Assets ($ thousands)

Land Value $42
Land Improvements Value $346
Building Value $959
Leasehold Improvements $4,314
Fixed Equipment Value $-118
Major Movable Equipment $1,644
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $7,605

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments
Other Assets
Total Other Assets
Total Assets $39,606

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $1,398
Salaries & Wages Payable $601
Payroll Taxes Payable $189
Short-Term Debt
Deferred Revenue $478
Other Current Liabilities $8,710
Total Current Liabilities $11,375

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable $595
Unsecured Loans
Other Long-Term Liabilities $0
Total Long-Term Liabilities $595
Total Liabilities $11,971

Balance Sheet – Equity ($ thousands)

General Fund Balance $27,635
Total Fund Balances $27,635
Total Liabilities & Equity $39,606

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1)
DRG (Post-Oct 1)
Outlier Payments
DSH Adjustment
Eligible DSH %
Simulated MC Payments
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $2,700
Outpatient Revenue $22,583
Total Patient Revenue $25,283
Contractual Allowances & Discounts $18,047
Net Patient Revenue $7,236
Total Operating Expenses $11,840
Net Service Income $-4,604
Other Income $5,053
Total Income $449
Other Expenses $-33
Net Income $482

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $199
Medicaid Charges $738
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Infor
ERP Version Cloudsuite
EHR is Changing No