Baystate Wing Hospital

Baystate Wing Hospital, located at 40 Wright Street in Palmer, MA, is a 68-bed community hospital providing expert and compassionate care. As part of the Baystate Health network, we offer access to world-class doctors, advanced treatments, diagnostics, and technology. Our dedicated team of skilled nurses and medical support staff is committed to ensuring your safety and well-being. Baystate Wing Hospital offers 24-hour emergency care, a broad range of inpatient and outpatient services, and convenient care options for urgent needs. We are proud to be recognized for quality stroke care and patient safety, striving to promote health and improve the quality of life for our patients and the community.

Identifiers

Hospital Name Baystate Wing Hospital
Facility ID 220030

Location

Address 40 WRIGHT STREET
City/Town Palmer
State MA
ZIP Code 1069
County/Parish HAMPDEN

Health System

Health System Baystate Health
Health System Website Domain baystatehealth.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 4
Health System Total Beds 946
Health System Hospital Locations Massachusetts

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Other
Ownership Details Baystate Health
Emergency Services Yes

Karli Barrett, RN

President and Chief Operating Officer

Identified as President and Chief Operating Officer of Baystate Wing Hospital in November 2024. (Background information not found on the hospital's website through the conducted searches.)

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 41

Staffing & Personnel

FTE Employees on Payroll 439.29
FTE Interns & Residents NA

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 6337
Inpatient Days (Title XIX) 1232
Total Inpatient Days 14521
Bed Count 40
Available Bed Days 14600
Discharges (Title V) NA
Discharges (Title XVIII) 1427
Discharges (Title XIX) 206
Total Discharges 3121

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 6337
Inpatient Days (Title XIX; Adults & Peds) 1232
Total Inpatient Days (Adults & Peds) 14521
Bed Count (Adults & Peds) 40
Available Bed Days (Adults & Peds) 14600
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 1427
Discharges (Title XIX; Adults & Peds) 206
Total Discharges (Adults & Peds) 3121

Quality Summary

Care Quality Stengths Average overall patient satisfaction.
Care Quality Concerns Patients reported concerns with being abel to have quiet rest in the hospital Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated Hospital struggles with high infection rates

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 70%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients Better Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 218

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients Not Available
Readmission Score Hospital Return Days for Heart Failure Patients -15.3
Readmission Score Hospital Return Days for Pneumonia Patients 2.1
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 12.3
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 0.9
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Not Available
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 18.5
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 19.2
Readmission Score Rate of Readmission After Hip/Knee Replacement 4.2
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 15.6
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 16.1
Readmission Group Hospital Return Days for Heart Attack Patients Number of Cases Too Small
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Number of Cases Too Small
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 1.446
CAUTI SIR (Standardized Infection Ratio) 0.516
SSI SIR (Standardized Infection Ratio) N/A
CDI SIR (Standardized Infection Ratio) 0.505
MRSA SIR (Standardized Infection Ratio) N/A

Fiscal Period

Fiscal Year Begin Oct 01, 2021
Fiscal Year End Sep 30, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $577
Bad Debt Expense $4,421
Uncompensated Care Cost $2,333
Total Uncompensated Care $8,840

Operating Expenses ($ thousands)

Total Salaries $36,886
Overhead Expenses (Non-Salary) $70,266
Depreciation Expense $4,573
Total Operating Costs $96,684

Charges ($ thousands)

Inpatient Charges $73,748
Outpatient Charges $163,894
Total Patient Charges $237,642

Wage-Related Details ($ thousands)

Core Wage Costs $7,596
Wage Costs (RHC/FQHC)
Adjusted Salaries $36,886
Contract Labor (Patient Care) $9,357
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $1,350
Short-Term Investments $12,469
Notes Receivable
Accounts Receivable $15,120
Allowance for Doubtful Accounts $-3,987
Inventory $1,179
Prepaid Expenses $400
Other Current Assets
Total Current Assets $27,124

Balance Sheet – Fixed Assets ($ thousands)

Land Value $248
Land Improvements Value $1,582
Building Value $69,412
Leasehold Improvements
Fixed Equipment Value $5,544
Major Movable Equipment $31,123
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $45,328

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $7,698
Other Assets $2,492
Total Other Assets $10,190
Total Assets $82,642

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $12,579
Salaries & Wages Payable $3,532
Payroll Taxes Payable
Short-Term Debt $1,007
Deferred Revenue $153
Other Current Liabilities $2,424
Total Current Liabilities $32,932

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable $22,658
Unsecured Loans
Other Long-Term Liabilities $1,343
Total Long-Term Liabilities $24,001
Total Liabilities $56,933

Balance Sheet – Equity ($ thousands)

General Fund Balance $25,709
Total Fund Balances $25,709
Total Liabilities & Equity $82,642

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1)
DRG (Post-Oct 1) $12,945
Outlier Payments
DSH Adjustment $205
Eligible DSH % $0
Simulated MC Payments $5,912
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $76,012
Outpatient Revenue $178,721
Total Patient Revenue $254,733
Contractual Allowances & Discounts $162,980
Net Patient Revenue $91,753
Total Operating Expenses $107,151
Net Service Income $-15,399
Other Income $3,399
Total Income $-11,999
Other Expenses
Net Income $-11,999

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $13,596
Medicaid Charges $49,688
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Oracle Health Millennium
EHR Version Oracle Health Millennium (Not CommunityWorks)
EHR is Changing No

ERP Information

ERP Workday
ERP Version NA
EHR is Changing No