Southcoast Health

**Option 1 (Focus on comprehensive care):** Southcoast Health's Charlton Memorial Hospital at 363 Highland Avenue in Fall River offers a comprehensive and coordinated approach to healthcare. Our expert physicians, nurses, and staff provide advanced medical services, including specialized programs in cardiology, oncology, and orthopedics, all focused on your individual needs. Experience exceptional care, close to home, with Southcoast Health. **Option 2 (Highlighting community focus):** Located at 363 Highland Avenue in Fall River, Southcoast Health is proud to be your trusted community healthcare provider. Charlton Memorial Hospital delivers compassionate, high-quality care across a wide spectrum of services. From preventative care to advanced treatments, Southcoast Health is dedicated to improving the health and well-being of our neighbors. **Option 3 (Emphasizing technology and expertise):** Southcoast Health, located at 363 Highland Avenue in Fall River, combines cutting-edge technology with the expertise of a skilled medical team. Charlton Memorial Hospital provides advanced diagnostics, innovative treatments, and comprehensive care in a comfortable and healing environment. Trust Southcoast Health for exceptional medical care, focused on your health and recovery.

Identifiers

Hospital Name Southcoast Health
Facility ID 220074

Location

Address 363 HIGHLAND AVENUE
City/Town Fall River
State MA
ZIP Code 2720
County/Parish BRISTOL

Health System

Health System Southcoast Health
Health System Website Domain southcoast.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 2
Health System Total Beds 815
Health System Hospital Locations Massachusetts

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details Southcoast Health System
Emergency Services Yes

No leaders were identified on Southcoast Health's website

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 695

Staffing & Personnel

FTE Employees on Payroll 4146.01
FTE Interns & Residents NA

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 62668
Inpatient Days (Title XIX) 13586
Total Inpatient Days 158390
Bed Count 641
Available Bed Days 233965
Discharges (Title V) NA
Discharges (Title XVIII) 10212
Discharges (Title XIX) 1731
Total Discharges 27594

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 56931
Inpatient Days (Title XIX; Adults & Peds) 7331
Total Inpatient Days (Adults & Peds) 133430
Bed Count (Adults & Peds) 568
Available Bed Days (Adults & Peds) 207320
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 10212
Discharges (Title XIX; Adults & Peds) 1731
Total Discharges (Adults & Peds) 27594

Quality Summary

Care Quality Stengths Average overall patient satisfaction.
Care Quality Concerns Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 68%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients No Different Than National Average
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients Better Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate Worse Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 203

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients -4.9
Readmission Score Hospital Return Days for Heart Failure Patients 7.3
Readmission Score Hospital Return Days for Pneumonia Patients 10.1
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 12.6
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy 9.3
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy 4.8
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 1.5
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 11.7
Readmission Score Rate of Readmission for CABG 9.8
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 19.9
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 19.2
Readmission Score Rate of Readmission After Hip/Knee Replacement 4.6
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 14.7
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 16.1
Readmission Group Hospital Return Days for Heart Attack Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Worse than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG No Different Than the National Rate
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 0.721
CAUTI SIR (Standardized Infection Ratio) 1.659
SSI SIR (Standardized Infection Ratio) 1.314
CDI SIR (Standardized Infection Ratio) 0.565
MRSA SIR (Standardized Infection Ratio) 0.601

Fiscal Period

Fiscal Year Begin Oct 01, 2021
Fiscal Year End Sep 30, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $7,432
Bad Debt Expense $19,618
Uncompensated Care Cost $13,932
Total Uncompensated Care $41,047

Operating Expenses ($ thousands)

Total Salaries $370,536
Overhead Expenses (Non-Salary) $610,445
Depreciation Expense $52,459
Total Operating Costs $836,400

Charges ($ thousands)

Inpatient Charges $1,046,050
Outpatient Charges $1,553,870
Total Patient Charges $2,599,920

Wage-Related Details ($ thousands)

Core Wage Costs $97,388
Wage Costs (RHC/FQHC)
Adjusted Salaries $370,536
Contract Labor (Patient Care) $37,598
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $29,877
Short-Term Investments $2,048
Notes Receivable
Accounts Receivable $88,140
Allowance for Doubtful Accounts $-12,965
Inventory $18,444
Prepaid Expenses $14,000
Other Current Assets $7,153
Total Current Assets $200,964

Balance Sheet – Fixed Assets ($ thousands)

Land Value $10,197
Land Improvements Value $3,654
Building Value $270,988
Leasehold Improvements $198,728
Fixed Equipment Value $28,752
Major Movable Equipment $278,615
Minor Depreciable Equipment
Health IT Assets $136,219
Total Fixed Assets $340,161

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $80,457
Other Assets $369,601
Total Other Assets $450,058
Total Assets $991,183

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $45,490
Salaries & Wages Payable $19,620
Payroll Taxes Payable
Short-Term Debt $7,973
Deferred Revenue
Other Current Liabilities $74,428
Total Current Liabilities $147,511

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt $237,365
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities $64,200
Total Long-Term Liabilities $301,564
Total Liabilities $449,075

Balance Sheet – Equity ($ thousands)

General Fund Balance $467,757
Total Fund Balances $542,108
Total Liabilities & Equity $991,183

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1)
DRG (Post-Oct 1) $135,911
Outlier Payments
DSH Adjustment $4,985
Eligible DSH % $0
Simulated MC Payments
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $1,046,101
Outpatient Revenue $1,554,612
Total Patient Revenue $2,600,713
Contractual Allowances & Discounts $1,755,312
Net Patient Revenue $845,401
Total Operating Expenses $980,982
Net Service Income $-135,581
Other Income $68,281
Total Income $-67,299
Other Expenses
Net Income $-67,299

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $151,597
Medicaid Charges $570,625
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Oracle
ERP Version Peoplesoft/EBS
EHR is Changing No