Sentara Norfolk General Hospital, located at 600 Gresham Dr in Norfolk, VA, is a 525-bed tertiary care facility and the region's first Magnet Hospital. As the only Level I Trauma Center and Burn Trauma Unit in Hampton Roads, we provide comprehensive, patient-centered care. Our hospital is interconnected with the Sentara Heart Hospital and serves as a primary teaching institution for Eastern Virginia Medical School. We are proud of our high-quality heart program and commitment to medical breakthroughs, including pioneering minimally invasive surgical techniques. Sentara Norfolk General Hospital is dedicated to serving our community with compassion, expertise, and a relentless pursuit of excellence.
| Hospital Name | Sentara Norfolk General Hospital |
|---|---|
| Facility ID | 490007 |
| Address | 600 GRESHAM DR |
|---|---|
| City/Town | Norfolk |
| State | VA |
| ZIP Code | 23507 |
| County/Parish | NORFOLK CITY |
| Health System | Sentara Health |
|---|---|
| Health System Website Domain | sentara.com |
| Recently Joined Health System (Past 4 Years) | No |
| Health System Total Hospitals | 12 |
|---|---|
| Health System Total Beds | 2686 |
| Health System Hospital Locations | North Carolina and Virginia |
| Hospital Type | Acute Care Hospitals |
|---|---|
| Hospital Ownership | Voluntary non-profit - Other |
| Ownership Details | Sentara Health |
| Emergency Services | Yes |
Liisa Ortegon was named President of Sentara Norfolk General Hospital after a nationwide search. [10] She joined Sentara from Houston Methodist Hospital, Texas Medical Center, where she served as senior vice president of operations and chief nursing executive. [10] She has more than 30 years of health care experience, ranging from bedside nursing to service line and hospital administration. [3] Prior to Sentara, Ortegon led transformational projects for cardiology and cardiovascular surgery, neurology, oncology and organ transplants at Houston Methodist Hospital. [3] She leads the Hampton Roads region's Level 1 adult trauma and tertiary referral center, which includes the Nightingale Regional Air Ambulance and the Sentara Heart Hospital. [3]
| Allopathic Residency Program | Yes |
|---|---|
| Dental Residency Program | No |
| Osteopathic Residency Program | No |
| Other Residency Programs | No |
| Pediatric Residency Program | No |
| Licensed Beds | 525 |
|---|
| FTE Employees on Payroll | 3473.41 |
|---|---|
| FTE Interns & Residents | 199.97 |
| Inpatient Days (Title V) | NA |
|---|---|
| Inpatient Days (Title XVIII) | 39766 |
| Inpatient Days (Title XIX) | 8616 |
| Total Inpatient Days | 167919 |
| Bed Count | 472 |
| Available Bed Days | 172280 |
| Discharges (Title V) | NA |
| Discharges (Title XVIII) | 5932 |
| Discharges (Title XIX) | 949 |
| Total Discharges | 24046 |
| Inpatient Days (Title V; Adults & Peds) | NA |
|---|---|
| Inpatient Days (Title XVIII; Adults & Peds) | 32411 |
| Inpatient Days (Title XIX; Adults & Peds) | 6708 |
| Total Inpatient Days (Adults & Peds) | 130730 |
| Bed Count (Adults & Peds) | 394 |
| Available Bed Days (Adults & Peds) | 143810 |
| Discharges (Title V; Adults & Peds) | NA |
| Discharges (Title XVIII; Adults & Peds) | 5932 |
| Discharges (Title XIX; Adults & Peds) | 949 |
| Total Discharges (Adults & Peds) | 24046 |
| Care Quality Stengths | Average overall patient satisfaction. Hospital does an exceptional job of ensuring patients at the hospital do not get infections |
|---|---|
| Care Quality Concerns | Hospital has multiple significant high-patient-mortality concerns. Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated Hospital does not do a good job of treating conditions like heart failure so that patients don't have to come back to the hospital. Hospital does not do a good job of treating conditions like pneumonia so that patients don't have to come back to the hospital. |
| Nurse Communication – Star Rating | |
|---|---|
| Doctor Communication – Star Rating | |
| Staff Responsiveness – Star Rating | |
| Communication About Medicines – Star Rating | |
| Discharge Information – Star Rating | |
| Care Transition – Star Rating | |
| Cleanliness – Star Rating | |
| Quietness – Star Rating | |
| Overall Hospital Rating – Star Rating | |
| Recommend Hospital – Star Rating |
| Percent of Patients Who Definitely Recommend the Hospital | 74% |
|---|
| Mortality Group – Rate of Complications for Hip/Knee Replacement Patients | |
|---|---|
| Mortality Group – Death Rate for Heart Attack Patients | No Different Than National Average |
| Mortality Group – Death Rate for CABG Surgery Patients | No Different Than National Average |
| Mortality Group – Death Rate for COPD Patients | No Different Than National Average |
| Mortality Group – Death Rate for Heart Failure Patients | No Different Than National Average |
| Mortality Group – Death Rate for Pneumonia Patients | No Different Than National Average |
| Mortality Group – Death Rate for Stroke Patients | No Different Than National Average |
| Mortality Group – Pressure Ulcer Rate | No Different Than National Average |
| Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications | No Different Than National Average |
| Mortality Group – Iatrogenic Pneumothorax Rate | No Different Than National Average |
| Mortality Group – In-Hospital Fall with Hip Fracture Rate | |
| Mortality Group – Postoperative Hemorrhage or Hematoma Rate | No Different Than National Average |
| Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than National Average |
| Mortality Group – Postoperative Respiratory Failure Rate | No Different Than National Average |
| Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate | No Different Than National Average |
| Mortality Group – Postoperative Sepsis Rate | No Different Than National Average |
| Mortality Group – Postoperative Wound Dehiscence Rate | No Different Than National Average |
| Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate | Worse Than National Average |
| Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite | Worse Than National Average |
| Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) | 187 |
|---|
| Readmission Score Hospital Return Days for Heart Attack Patients | -1.3 |
|---|---|
| Readmission Score Hospital Return Days for Heart Failure Patients | 26.4 |
| Readmission Score Hospital Return Days for Pneumonia Patients | 29.3 |
| Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) | 12.9 |
| Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy | 9.2 |
| Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy | 5.2 |
| Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery | 1.2 |
| Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | 12.6 |
| Readmission Score Rate of Readmission for CABG | 10.4 |
| Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients | 18.1 |
| Readmission Score Heart Failure (HF) 30-Day Readmission Rate | 20.3 |
| Readmission Score Rate of Readmission After Hip/Knee Replacement | Not Available |
| Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) | 14.3 |
| Readmission Score Pneumonia (PN) 30-Day Readmission Rate | 15.9 |
| Readmission Group Hospital Return Days for Heart Attack Patients | Average Days per 100 Discharges |
| Readmission Group Hospital Return Days for Heart Failure Patients | More Days Than Average per 100 Discharges |
| Readmission Group Hospital Return Days for Pneumonia Patients | More Days Than Average per 100 Discharges |
| Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) | No Different Than the National Rate |
| Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy | No Different Than the National Rate |
| Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy | No Different Than the National Rate |
| Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery | Worse than expected |
| Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | No Different Than the National Rate |
| Readmission Group Rate of Readmission for CABG | No Different Than the National Rate |
| Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients | No Different Than the National Rate |
| Readmission Group Heart Failure (HF) 30-Day Readmission Rate | No Different Than the National Rate |
| Readmission Group Rate of Readmission After Hip/Knee Replacement | Not Available |
| Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) | No Different Than the National Rate |
| Readmission Group Pneumonia (PN) 30-Day Readmission Rate | No Different Than the National Rate |
| CLABSI SIR (Standardized Infection Ratio) | 0.621 |
|---|---|
| CAUTI SIR (Standardized Infection Ratio) | 0.288 |
| SSI SIR (Standardized Infection Ratio) | 0.506 |
| CDI SIR (Standardized Infection Ratio) | 0.389 |
| MRSA SIR (Standardized Infection Ratio) | 0.915 |
| Fiscal Year Begin | Jan 01, 2022 |
|---|---|
| Fiscal Year End | Dec 31, 2022 |
| Charity Care Cost | $33,716 |
|---|---|
| Bad Debt Expense | $25,946 |
| Uncompensated Care Cost | $40,518 |
| Total Uncompensated Care | $40,645 |
| Total Salaries | $291,683 |
|---|---|
| Overhead Expenses (Non-Salary) | $981,955 |
| Depreciation Expense | $4,828 |
| Total Operating Costs | $990,298 |
| Inpatient Charges | $2,129,267 |
|---|---|
| Outpatient Charges | $1,748,403 |
| Total Patient Charges | $3,877,670 |
| Core Wage Costs | $76,391 |
|---|---|
| Wage Costs (RHC/FQHC) | |
| Adjusted Salaries | $297,897 |
| Contract Labor (Patient Care) | $26,542 |
| Wage Costs (Part A Teaching) | |
| Wage Costs (Interns & Residents) |
| Cash & Bank Balances | $40,242 |
|---|---|
| Short-Term Investments | |
| Notes Receivable | |
| Accounts Receivable | $222,647 |
| Allowance for Doubtful Accounts | |
| Inventory | $24,266 |
| Prepaid Expenses | $24,748 |
| Other Current Assets | |
| Total Current Assets | $322,832 |
| Land Value | $5,625 |
|---|---|
| Land Improvements Value | $7,233 |
| Building Value | $385,686 |
| Leasehold Improvements | $3,225 |
| Fixed Equipment Value | $178,385 |
| Major Movable Equipment | $428,070 |
| Minor Depreciable Equipment | |
| Health IT Assets | |
| Total Fixed Assets | $422,806 |
| Long-Term Investments | $1,347 |
|---|---|
| Other Assets | $52,032 |
| Total Other Assets | $53,379 |
| Total Assets | $799,017 |
| Accounts Payable | $61,524 |
|---|---|
| Salaries & Wages Payable | $24,934 |
| Payroll Taxes Payable | |
| Short-Term Debt | |
| Deferred Revenue | |
| Other Current Liabilities | $31,335 |
| Total Current Liabilities | $116,646 |
| Mortgage Debt | |
|---|---|
| Long-Term Notes Payable | |
| Unsecured Loans | |
| Other Long-Term Liabilities | $42,069 |
| Total Long-Term Liabilities | $42,069 |
| Total Liabilities | $158,715 |
| General Fund Balance | $630,752 |
|---|---|
| Total Fund Balances | $640,302 |
| Total Liabilities & Equity | $799,017 |
| DRG (Non-Outlier) | |
|---|---|
| DRG (Pre-Oct 1) | $75,600 |
| DRG (Post-Oct 1) | $25,986 |
| Outlier Payments | |
| DSH Adjustment | $4,797 |
| Eligible DSH % | $0 |
| Simulated MC Payments | $60,065 |
| Total IME Payments | $14,174 |
| Inpatient Revenue | $2,129,267 |
|---|---|
| Outpatient Revenue | $1,746,825 |
| Total Patient Revenue | $3,876,092 |
| Contractual Allowances & Discounts | $2,538,993 |
| Net Patient Revenue | $1,337,099 |
| Total Operating Expenses | $1,272,142 |
| Net Service Income | $64,957 |
| Other Income | $55,261 |
| Total Income | $120,219 |
| Other Expenses | $-50,479 |
| Net Income | $170,698 |
| Cost-to-Charge Ratio | $0 |
|---|---|
| Net Medicaid Revenue | $129,740 |
| Medicaid Charges | $757,051 |
| Net CHIP Revenue | $34 |
| CHIP Charges | $376 |
| EHR | Epic |
|---|---|
| EHR Version | EpicCare Inpatient (not Community Connect) |
| EHR is Changing | No |
| ERP | Workday |
|---|---|
| ERP Version | NA |
| EHR is Changing | No |