Heywood Hospital

Heywood Hospital, located at 242 Green Street in Gardner, MA, is a community-owned, non-profit hospital dedicated to providing comprehensive and compassionate care. As a 134-bed facility, Heywood Hospital offers a wide range of services, including medical-surgical care with a specialization in orthopedics, maternity services at the LaChance Maternity Center, emergency care, advanced imaging, and behavioral health services. Heywood Hospital is part of Heywood Healthcare, an independent healthcare system serving north central Massachusetts and southern New Hampshire. With a commitment to the community, Heywood Hospital strives to provide quality healthcare close to home.

Identifiers

Hospital Name Heywood Hospital
Facility ID 220095

Location

Address 242 GREEN STREET
City/Town Gardner
State MA
ZIP Code 1440
County/Parish WORCESTER

Health System

Health System Heywood Healthcare
Health System Website Domain heywood.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 2
Health System Total Beds 159
Health System Hospital Locations Massachusetts

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details Heywood Healthcare
Emergency Services Yes

No leaders were identified on Heywood Hospital's website

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs Yes
Pediatric Residency Program No

Capacity & Services

Licensed Beds 134

Staffing & Personnel

FTE Employees on Payroll 716.85
FTE Interns & Residents NA

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 5983
Inpatient Days (Title XIX) 2073
Total Inpatient Days 15559
Bed Count 114
Available Bed Days 41610
Discharges (Title V) NA
Discharges (Title XVIII) 1090
Discharges (Title XIX) 474
Total Discharges 3259

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 5480
Inpatient Days (Title XIX; Adults & Peds) 2073
Total Inpatient Days (Adults & Peds) 13605
Bed Count (Adults & Peds) 103
Available Bed Days (Adults & Peds) 37595
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 1090
Discharges (Title XIX; Adults & Peds) 474
Total Discharges (Adults & Peds) 3259

Quality Summary

Care Quality Stengths Average overall patient satisfaction. The hospital is average in every measured mortality rate
Care Quality Concerns Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated Hospital has had some challengs with infection rates being high.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 68%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 181

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients Not Available
Readmission Score Hospital Return Days for Heart Failure Patients 17
Readmission Score Hospital Return Days for Pneumonia Patients -5.1
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 12.2
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy 10.3
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy 6.2
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 1.5
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Not Available
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 21
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 20.8
Readmission Score Rate of Readmission After Hip/Knee Replacement 3.8
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 15.6
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 16.8
Readmission Group Hospital Return Days for Heart Attack Patients Number of Cases Too Small
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Worse than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Number of Cases Too Small
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 1.611
CAUTI SIR (Standardized Infection Ratio) 1.055
SSI SIR (Standardized Infection Ratio) N/A
CDI SIR (Standardized Infection Ratio) 0.174
MRSA SIR (Standardized Infection Ratio) N/A

Fiscal Period

Fiscal Year Begin Oct 01, 2021
Fiscal Year End Sep 30, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $89
Bad Debt Expense $5,446
Uncompensated Care Cost $2,956
Total Uncompensated Care $8,375

Operating Expenses ($ thousands)

Total Salaries $68,779
Overhead Expenses (Non-Salary) $104,014
Depreciation Expense $4,593
Total Operating Costs $148,519

Charges ($ thousands)

Inpatient Charges $50,583
Outpatient Charges $223,744
Total Patient Charges $274,327

Wage-Related Details ($ thousands)

Core Wage Costs $10,163
Wage Costs (RHC/FQHC)
Adjusted Salaries $68,779
Contract Labor (Patient Care) $1,438
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $1,757
Short-Term Investments
Notes Receivable
Accounts Receivable $67,087
Allowance for Doubtful Accounts $-49,584
Inventory $1,930
Prepaid Expenses $1,548
Other Current Assets
Total Current Assets $24,857

Balance Sheet – Fixed Assets ($ thousands)

Land Value $252
Land Improvements Value $1,920
Building Value $62,520
Leasehold Improvements $23,926
Fixed Equipment Value $6,860
Major Movable Equipment $43,931
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $63,123

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $26,638
Other Assets $3,427
Total Other Assets $30,065
Total Assets $118,045

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $33,180
Salaries & Wages Payable $7,136
Payroll Taxes Payable
Short-Term Debt
Deferred Revenue $1,325
Other Current Liabilities $6,065
Total Current Liabilities $47,706

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities $60,932
Total Long-Term Liabilities $60,932
Total Liabilities $108,638

Balance Sheet – Equity ($ thousands)

General Fund Balance $9,407
Total Fund Balances $9,407
Total Liabilities & Equity $118,045

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1)
DRG (Post-Oct 1) $12,230
Outlier Payments
DSH Adjustment $333
Eligible DSH % $0
Simulated MC Payments
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $48,782
Outpatient Revenue $286,014
Total Patient Revenue $334,796
Contractual Allowances & Discounts $199,215
Net Patient Revenue $135,581
Total Operating Expenses $174,618
Net Service Income $-39,037
Other Income $20,572
Total Income $-18,465
Other Expenses
Net Income $-18,465

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $16,746
Medicaid Charges $44,909
Net CHIP Revenue
CHIP Charges

EHR Information

EHR MEDITECH Expanse
EHR Version Expanse
EHR is Changing No

ERP Information

ERP MEDITECH
ERP Version NA
EHR is Changing No