Watauga Medical Center

Watauga Medical Center, located at 336 Deerfield Road in Boone, NC, is a 117-bed regional referral medical center providing primary and secondary acute and specialty care. As part of UNC Health Appalachian, we offer comprehensive services, including cancer treatment, cardiac rehabilitation, orthopedics, and advanced imaging. Our facility features The Wound Care Center and The Sleep Center, and we are certified by The Joint Commission as a Primary Stroke Center. Watauga Medical Center is dedicated to delivering high-quality, patient-centered care with an emphasis on innovation and advanced technology. We have also earned The Joint Commission's Gold Seal of Approval® for Chest Pain Certification since 2018.

Identifiers

Hospital Name Watauga Medical Center
Facility ID 340051

Location

Address 336 DEERFIELD ROAD
City/Town Boone
State NC
ZIP Code 28607
County/Parish WATAUGA

Health System

Health System UNC Health
Health System Website Domain unchealth.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 17
Health System Total Beds 3517
Health System Hospital Locations North Carolina

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Government - Local
Ownership Details UNC Health
Emergency Services Yes

No leaders were identified on Watauga Medical Center's website

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 117

Staffing & Personnel

FTE Employees on Payroll 628.52
FTE Interns & Residents 8.61

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 6819
Inpatient Days (Title XIX) 938
Total Inpatient Days 18796
Bed Count 95
Available Bed Days 34675
Discharges (Title V) NA
Discharges (Title XVIII) 1306
Discharges (Title XIX) 172
Total Discharges 3784

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 5525
Inpatient Days (Title XIX; Adults & Peds) 645
Total Inpatient Days (Adults & Peds) 13875
Bed Count (Adults & Peds) 81
Available Bed Days (Adults & Peds) 29565
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 1306
Discharges (Title XIX; Adults & Peds) 172
Total Discharges (Adults & Peds) 3784

Quality Summary

Care Quality Stengths High overall patient satisfaction. The hospital is average in every measured mortality rate Hospital does an above-average job of ensuring patients at the hospital do not get infections.
Care Quality Concerns Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 77%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 198

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients 2.8
Readmission Score Hospital Return Days for Heart Failure Patients -7
Readmission Score Hospital Return Days for Pneumonia Patients 14
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 11.2
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy 10.3
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy 7.9
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 0.9
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 14.6
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 17.4
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 20.4
Readmission Score Rate of Readmission After Hip/Knee Replacement 4.8
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 14.4
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 17.3
Readmission Group Hospital Return Days for Heart Attack Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 1.767
CAUTI SIR (Standardized Infection Ratio) 0.981
SSI SIR (Standardized Infection Ratio) 0.931
CDI SIR (Standardized Infection Ratio) 0.310
MRSA SIR (Standardized Infection Ratio) 0.611

Fiscal Period

Fiscal Year Begin Oct 01, 2021
Fiscal Year End Sep 30, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $1,025
Bad Debt Expense $14,160
Uncompensated Care Cost $5,083
Total Uncompensated Care $5,083

Operating Expenses ($ thousands)

Total Salaries $52,436
Overhead Expenses (Non-Salary) $130,382
Depreciation Expense $12,881
Total Operating Costs $150,379

Charges ($ thousands)

Inpatient Charges $144,452
Outpatient Charges $386,342
Total Patient Charges $530,794

Wage-Related Details ($ thousands)

Core Wage Costs $10,817
Wage Costs (RHC/FQHC)
Adjusted Salaries $52,436
Contract Labor (Patient Care) $11,685
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents) $50

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $24,490
Short-Term Investments $47,269
Notes Receivable
Accounts Receivable $23,773
Allowance for Doubtful Accounts
Inventory $3,950
Prepaid Expenses
Other Current Assets $1,355
Total Current Assets $101,197

Balance Sheet – Fixed Assets ($ thousands)

Land Value
Land Improvements Value
Building Value $165,689
Leasehold Improvements
Fixed Equipment Value
Major Movable Equipment
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $165,689

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $15,679
Other Assets $73,296
Total Other Assets $88,975
Total Assets $355,861

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $9,009
Salaries & Wages Payable $385
Payroll Taxes Payable
Short-Term Debt $2,535
Deferred Revenue
Other Current Liabilities $6,021
Total Current Liabilities $17,950

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt $148,675
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities $1,262
Total Long-Term Liabilities $149,937
Total Liabilities $167,887

Balance Sheet – Equity ($ thousands)

General Fund Balance $187,974
Total Fund Balances $187,974
Total Liabilities & Equity $355,861

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1)
DRG (Post-Oct 1) $12,291
Outlier Payments
DSH Adjustment
Eligible DSH %
Simulated MC Payments $7,303
Total IME Payments $666

Revenue & Income Statement ($ thousands)

Inpatient Revenue $152,976
Outpatient Revenue $403,305
Total Patient Revenue $556,281
Contractual Allowances & Discounts $368,991
Net Patient Revenue $187,290
Total Operating Expenses $182,818
Net Service Income $4,472
Other Income $-5,388
Total Income $-916
Other Expenses
Net Income $-916

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $4,054
Medicaid Charges $12,735
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Infor
ERP Version S3
EHR is Changing No