Memorial Hospital, Inc.

Located in North Conway, NH, MaineHealth Memorial Hospital is a 25-bed Critical Access hospital dedicated to providing quality, compassionate, and personalized care to the Mount Washington Valley and surrounding communities. As part of the MaineHealth family, we offer a comprehensive network of care, including primary and specialty services, emergency care, a birthing center, and surgical services. Our team of over 500 dedicated professionals, including physicians and advanced practice providers, ensures access to on-site care in areas such as oncology, cardiology, and pulmonary medicine. We are committed to supporting the health of our patients and community through various outreach and educational programs. Proudly serving the region since 1911, we strive to be the hospital this community deserves.

Identifiers

Hospital Name Memorial Hospital, Inc.
Facility ID 301307

Location

Address 3073 WHITE MOUNTAIN HIGHWAY
City/Town North Conway
State NH
ZIP Code 3860
County/Parish CARROLL

Health System

Health System MaineHealth
Health System Website Domain mainehealth.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 12
Health System Total Beds 1548
Health System Hospital Locations Maine and New Hampshire

Ownership & Characteristics

Hospital Type Critical Access Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details MaineHealth
Emergency Services Yes

No leaders were identified on Memorial Hospital, Inc.'s website

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 25

Staffing & Personnel

FTE Employees on Payroll 324.15
FTE Interns & Residents NA

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 2109
Inpatient Days (Title XIX) 28
Total Inpatient Days 5985
Bed Count 25
Available Bed Days 9125
Discharges (Title V) NA
Discharges (Title XVIII) 459
Discharges (Title XIX) 9
Total Discharges 1216

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 1745
Inpatient Days (Title XIX; Adults & Peds) 15
Total Inpatient Days (Adults & Peds) 4517
Bed Count (Adults & Peds) 21
Available Bed Days (Adults & Peds) 7665
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 459
Discharges (Title XIX; Adults & Peds) 9
Total Discharges (Adults & Peds) 1216

Quality Summary

Care Quality Stengths High overall patient satisfaction. Patients report that nurse communication is excellent. Patients report that staff was good at responding quickly to their needs. Patients report that staff is excellent in meeting their needs very quickly. The hospital is average in every measured mortality rate Hospital has a low ER wait and treatment time of less than 2 hours
Care Quality Concerns

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 71%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients
Mortality Group – Death Rate for Heart Attack Patients
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications
Mortality Group – Iatrogenic Pneumothorax Rate
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate
Mortality Group – Postoperative Respiratory Failure Rate
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate
Mortality Group – Postoperative Sepsis Rate
Mortality Group – Postoperative Wound Dehiscence Rate
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 117

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients Not Available
Readmission Score Hospital Return Days for Heart Failure Patients -3.6
Readmission Score Hospital Return Days for Pneumonia Patients 21.7
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) Not Available
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy 9.1
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy 6.2
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Not Available
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Not Available
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients Not Available
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 19.7
Readmission Score Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 14.5
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 16.9
Readmission Group Hospital Return Days for Heart Attack Patients Number of Cases Too Small
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) Number of Cases Too Small
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Number of cases too small
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Number of Cases Too Small
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients Number of Cases Too Small
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement Number of Cases Too Small
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) NA
CAUTI SIR (Standardized Infection Ratio) NA
SSI SIR (Standardized Infection Ratio) NA
CDI SIR (Standardized Infection Ratio) NA
MRSA SIR (Standardized Infection Ratio) NA

Fiscal Period

Fiscal Year Begin Oct 01, 2021
Fiscal Year End Sep 30, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $879
Bad Debt Expense $3,844
Uncompensated Care Cost $2,626
Total Uncompensated Care $2,626

Operating Expenses ($ thousands)

Total Salaries $34,479
Overhead Expenses (Non-Salary) $61,990
Depreciation Expense $4,730
Total Operating Costs $78,054

Charges ($ thousands)

Inpatient Charges $27,288
Outpatient Charges $142,829
Total Patient Charges $170,117

Wage-Related Details ($ thousands)

Core Wage Costs
Wage Costs (RHC/FQHC)
Adjusted Salaries
Contract Labor (Patient Care)
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $22,654
Short-Term Investments $26,598
Notes Receivable
Accounts Receivable $12,806
Allowance for Doubtful Accounts
Inventory $2,446
Prepaid Expenses $362
Other Current Assets $670
Total Current Assets $66,613

Balance Sheet – Fixed Assets ($ thousands)

Land Value $4,545
Land Improvements Value $3,250
Building Value $53,673
Leasehold Improvements
Fixed Equipment Value $5,099
Major Movable Equipment $25,777
Minor Depreciable Equipment
Health IT Assets $1,188
Total Fixed Assets $28,967

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments
Other Assets $21,827
Total Other Assets $21,827
Total Assets $117,407

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $2,986
Salaries & Wages Payable $3,400
Payroll Taxes Payable
Short-Term Debt $25,225
Deferred Revenue $628
Other Current Liabilities $1,148
Total Current Liabilities $36,227

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities $14,061
Total Long-Term Liabilities $14,061
Total Liabilities $50,289

Balance Sheet – Equity ($ thousands)

General Fund Balance $67,118
Total Fund Balances $67,118
Total Liabilities & Equity $117,407

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1)
DRG (Post-Oct 1)
Outlier Payments
DSH Adjustment
Eligible DSH %
Simulated MC Payments
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $30,980
Outpatient Revenue $155,636
Total Patient Revenue $186,616
Contractual Allowances & Discounts $88,896
Net Patient Revenue $97,720
Total Operating Expenses $96,470
Net Service Income $1,250
Other Income $4,439
Total Income $5,690
Other Expenses
Net Income $5,690

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $151
Medicaid Charges $553
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Infor
ERP Version Cloudsuite
EHR is Changing No