Sentara CarePlex Hospital

Sentara CarePlex Hospital, located in Hampton, VA, is a technologically advanced acute care facility with 224 beds and a Certified Primary Stroke Center. We offer specialized services, including heart and vascular care, urologic care, advanced diagnostics and surgical capabilities, and a dedicated orthopedic hospital. Our eICU® provides close patient monitoring with state-of-the-art equipment. We are committed to delivering comprehensive, high-quality, and safe healthcare to our community, focusing on quality outcomes and a multidisciplinary approach to patient care.

Identifiers

Hospital Name Sentara CarePlex Hospital
Facility ID 490093

Location

Address 3000 COLISEUM DRIVE
City/Town Hampton
State VA
ZIP Code 23666
County/Parish HAMPTON CITY

Health System

Health System Sentara Health
Health System Website Domain sentara.com
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 12
Health System Total Beds 2686
Health System Hospital Locations North Carolina and Virginia

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details Sentara Health
Emergency Services Yes

Kirkpatrick Conley

Administrator

NA

Christopher Michael O'Connell

Vice President/Chief Medical Officer

DO, CPE, FACHE, FAAPL. Previously served as the Chief Quality and Community Service Officer/Division Chief of Ambulatory Medicine at Henry Ford Macomb Hospital in Clinton Township, MI between 2012 and 2021. Has been a Clinical Assistant Professor at Michigan State University of Osteopathic Medicine since 2007 and served as a member of the Board of Directors for Macomb County Community Mental Health from 2017 to 2021.

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 224

Staffing & Personnel

FTE Employees on Payroll 1068.84
FTE Interns & Residents NA

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 10954
Inpatient Days (Title XIX) 1246
Total Inpatient Days 35931
Bed Count 169
Available Bed Days 61685
Discharges (Title V) NA
Discharges (Title XVIII) 1943
Discharges (Title XIX) 145
Total Discharges 6815

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 8580
Inpatient Days (Title XIX; Adults & Peds) 1031
Total Inpatient Days (Adults & Peds) 29740
Bed Count (Adults & Peds) 145
Available Bed Days (Adults & Peds) 52925
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 1943
Discharges (Title XIX; Adults & Peds) 145
Total Discharges (Adults & Peds) 6815

Quality Summary

Care Quality Stengths High overall patient satisfaction. The hospital is average in every measured mortality rate Hospital has an average ER wait time. Patients are seen and treated on average in 2-3 hours. Hospital does an exceptional job of ensuring patients at the hospital do not get infections
Care Quality Concerns Hospital does not do a good job of treating conditions like heart failure so that patients don't have to come back to the hospital.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 71%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 141

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients -0.8
Readmission Score Hospital Return Days for Heart Failure Patients 37.2
Readmission Score Hospital Return Days for Pneumonia Patients 13.6
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 13
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 1.3
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 13.6
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 19.2
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 21.7
Readmission Score Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 14.2
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 16.2
Readmission Group Hospital Return Days for Heart Attack Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients More Days Than Average per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement Number of Cases Too Small
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 0.723
CAUTI SIR (Standardized Infection Ratio) 0.108
SSI SIR (Standardized Infection Ratio) 0.299
CDI SIR (Standardized Infection Ratio) 0.194
MRSA SIR (Standardized Infection Ratio) 1.039

Fiscal Period

Fiscal Year Begin Jan 01, 2022
Fiscal Year End Dec 31, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $8,097
Bad Debt Expense $11,880
Uncompensated Care Cost $10,660
Total Uncompensated Care $10,665

Operating Expenses ($ thousands)

Total Salaries $86,758
Overhead Expenses (Non-Salary) $187,674
Depreciation Expense $2,612
Total Operating Costs $229,173

Charges ($ thousands)

Inpatient Charges $363,059
Outpatient Charges $734,010
Total Patient Charges $1,097,068

Wage-Related Details ($ thousands)

Core Wage Costs $21,937
Wage Costs (RHC/FQHC)
Adjusted Salaries $89,574
Contract Labor (Patient Care) $3,567
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $7,497
Short-Term Investments
Notes Receivable
Accounts Receivable $40,311
Allowance for Doubtful Accounts
Inventory $6,153
Prepaid Expenses $4,055
Other Current Assets
Total Current Assets $60,083

Balance Sheet – Fixed Assets ($ thousands)

Land Value $87,896
Land Improvements Value
Building Value
Leasehold Improvements
Fixed Equipment Value
Major Movable Equipment
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $87,896

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments
Other Assets $41,626
Total Other Assets $41,626
Total Assets $189,605

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $12,478
Salaries & Wages Payable $6,788
Payroll Taxes Payable
Short-Term Debt $-54
Deferred Revenue
Other Current Liabilities $8,701
Total Current Liabilities $28,412

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities $16,382
Total Long-Term Liabilities $16,382
Total Liabilities $44,794

Balance Sheet – Equity ($ thousands)

General Fund Balance $144,013
Total Fund Balances $144,811
Total Liabilities & Equity $189,605

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $16,614
DRG (Post-Oct 1) $5,167
Outlier Payments
DSH Adjustment $562
Eligible DSH % $0
Simulated MC Payments $16,300
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $363,059
Outpatient Revenue $734,010
Total Patient Revenue $1,097,068
Contractual Allowances & Discounts $794,593
Net Patient Revenue $302,475
Total Operating Expenses $274,432
Net Service Income $28,044
Other Income $19,737
Total Income $47,780
Other Expenses
Net Income $47,780

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $35,998
Medicaid Charges $224,137
Net CHIP Revenue $82
CHIP Charges $414

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Workday
ERP Version NA
EHR is Changing No