Hilo Benioff Medical Center, located at 1190 Waianuenue Avenue in Hilo, HI, is Hawaii Island's leading provider of inpatient and outpatient care, offering a full range of services on our 20-acre campus. As a Level III Trauma Center with a busy emergency room, we provide 24-hour care and are recognized for exceptional patient care, advanced primary stroke treatment, and a commitment to patient satisfaction. Our dedicated team of professionals utilizes the latest technology to ensure high-quality healthcare, treating every patient like family. With 166 acute care beds and 45 long-term care beds, we are committed to providing quality hometown healthcare.
| Hospital Name | Hilo Benioff Medical Center |
|---|---|
| Facility ID | 120005 |
| Address | 1190 WAIANUENUE AVENUE |
|---|---|
| City/Town | Hilo |
| State | HI |
| ZIP Code | 96720 |
| County/Parish | HAWAII |
| Health System | Hawaii Health Systems Corporation |
|---|---|
| Health System Website Domain | hhsc.org |
| Recently Joined Health System (Past 4 Years) | No |
| Health System Total Hospitals | 8 |
|---|---|
| Health System Total Beds | 309 |
| Health System Hospital Locations | Hawaii |
| Hospital Type | Acute Care Hospitals |
|---|---|
| Hospital Ownership | Government - State |
| Ownership Details | Hawaii health systems corporation |
| Emergency Services | Yes |
No leaders were identified on Hilo Benioff Medical Center's website
| Allopathic Residency Program | No |
|---|---|
| Dental Residency Program | No |
| Osteopathic Residency Program | No |
| Other Residency Programs | No |
| Pediatric Residency Program | No |
| Licensed Beds | 142 |
|---|
| FTE Employees on Payroll | 1197.81 |
|---|---|
| FTE Interns & Residents | 16.39 |
| Inpatient Days (Title V) | NA |
|---|---|
| Inpatient Days (Title XVIII) | 11439 |
| Inpatient Days (Title XIX) | 16835 |
| Total Inpatient Days | 57259 |
| Bed Count | 194 |
| Available Bed Days | 70810 |
| Discharges (Title V) | NA |
| Discharges (Title XVIII) | 1548 |
| Discharges (Title XIX) | 7 |
| Total Discharges | 7777 |
| Inpatient Days (Title V; Adults & Peds) | NA |
|---|---|
| Inpatient Days (Title XVIII; Adults & Peds) | 10826 |
| Inpatient Days (Title XIX; Adults & Peds) | 11414 |
| Total Inpatient Days (Adults & Peds) | 47519 |
| Bed Count (Adults & Peds) | 183 |
| Available Bed Days (Adults & Peds) | 66795 |
| Discharges (Title V; Adults & Peds) | NA |
| Discharges (Title XVIII; Adults & Peds) | 1548 |
| Discharges (Title XIX; Adults & Peds) | 7 |
| Total Discharges (Adults & Peds) | 7777 |
| Care Quality Stengths | Average overall patient satisfaction. Hospital has an average ER wait time. Patients are seen and treated on average in 2-3 hours. Hospital does an exceptional job of ensuring patients at the hospital do not get infections |
|---|---|
| Care Quality Concerns | Patients reported concerns with being abel to have quiet rest in the hospital Hospital has multiple significant high-patient-mortality concerns. Hospital does not do a good job of treating conditions like heart attacks so that patients don't have to come back to the hospital. Hospital does not do a good job of treating conditions like heart failure so that patients don't have to come back to the hospital. |
| Nurse Communication – Star Rating | |
|---|---|
| Doctor Communication – Star Rating | |
| Staff Responsiveness – Star Rating | |
| Communication About Medicines – Star Rating | |
| Discharge Information – Star Rating | |
| Care Transition – Star Rating | |
| Cleanliness – Star Rating | |
| Quietness – Star Rating | |
| Overall Hospital Rating – Star Rating | |
| Recommend Hospital – Star Rating |
| Percent of Patients Who Definitely Recommend the Hospital | 66% |
|---|
| Mortality Group – Rate of Complications for Hip/Knee Replacement Patients | |
|---|---|
| Mortality Group – Death Rate for Heart Attack Patients | No Different Than National Average |
| Mortality Group – Death Rate for CABG Surgery Patients | |
| Mortality Group – Death Rate for COPD Patients | No Different Than National Average |
| Mortality Group – Death Rate for Heart Failure Patients | No Different Than National Average |
| Mortality Group – Death Rate for Pneumonia Patients | No Different Than National Average |
| Mortality Group – Death Rate for Stroke Patients | No Different Than National Average |
| Mortality Group – Pressure Ulcer Rate | Worse Than National Average |
| Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications | No Different Than National Average |
| Mortality Group – Iatrogenic Pneumothorax Rate | No Different Than National Average |
| Mortality Group – In-Hospital Fall with Hip Fracture Rate | |
| Mortality Group – Postoperative Hemorrhage or Hematoma Rate | No Different Than National Average |
| Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than National Average |
| Mortality Group – Postoperative Respiratory Failure Rate | No Different Than National Average |
| Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate | No Different Than National Average |
| Mortality Group – Postoperative Sepsis Rate | No Different Than National Average |
| Mortality Group – Postoperative Wound Dehiscence Rate | No Different Than National Average |
| Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate | No Different Than National Average |
| Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite | Worse Than National Average |
| Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) | 157 |
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| Readmission Score Hospital Return Days for Heart Attack Patients | 32 |
|---|---|
| Readmission Score Hospital Return Days for Heart Failure Patients | 42.2 |
| Readmission Score Hospital Return Days for Pneumonia Patients | 3.7 |
| Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) | 12.8 |
| Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy | 8.9 |
| Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy | 7.5 |
| Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery | 1.4 |
| Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | 14.5 |
| Readmission Score Rate of Readmission for CABG | Not Available |
| Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients | 19.3 |
| Readmission Score Heart Failure (HF) 30-Day Readmission Rate | 19.4 |
| Readmission Score Rate of Readmission After Hip/Knee Replacement | Not Available |
| Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) | 14.1 |
| Readmission Score Pneumonia (PN) 30-Day Readmission Rate | 15.6 |
| Readmission Group Hospital Return Days for Heart Attack Patients | More Days Than Average per 100 Discharges |
| Readmission Group Hospital Return Days for Heart Failure Patients | More Days Than Average per 100 Discharges |
| Readmission Group Hospital Return Days for Pneumonia Patients | Average Days per 100 Discharges |
| Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) | No Different Than the National Rate |
| Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy | No Different Than the National Rate |
| Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy | No Different Than the National Rate |
| Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery | No Different than expected |
| Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | No Different Than the National Rate |
| Readmission Group Rate of Readmission for CABG | Not Available |
| Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients | No Different Than the National Rate |
| Readmission Group Heart Failure (HF) 30-Day Readmission Rate | No Different Than the National Rate |
| Readmission Group Rate of Readmission After Hip/Knee Replacement | Number of Cases Too Small |
| Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) | No Different Than the National Rate |
| Readmission Group Pneumonia (PN) 30-Day Readmission Rate | No Different Than the National Rate |
| CLABSI SIR (Standardized Infection Ratio) | 0.255 |
|---|---|
| CAUTI SIR (Standardized Infection Ratio) | 0.546 |
| SSI SIR (Standardized Infection Ratio) | 0.477 |
| CDI SIR (Standardized Infection Ratio) | 0.876 |
| MRSA SIR (Standardized Infection Ratio) | 1.437 |
| Fiscal Year Begin | Jul 01, 2022 |
|---|---|
| Fiscal Year End | Jun 30, 2023 |
| Charity Care Cost | $13 |
|---|---|
| Bad Debt Expense | $394 |
| Uncompensated Care Cost | $160 |
| Total Uncompensated Care | $14,758 |
| Total Salaries | $104,452 |
|---|---|
| Overhead Expenses (Non-Salary) | $210,448 |
| Depreciation Expense | $3,794 |
| Total Operating Costs | $282,610 |
| Inpatient Charges | $385,362 |
|---|---|
| Outpatient Charges | $296,738 |
| Total Patient Charges | $682,100 |
| Core Wage Costs | $40,330 |
|---|---|
| Wage Costs (RHC/FQHC) | |
| Adjusted Salaries | $104,452 |
| Contract Labor (Patient Care) | $21,395 |
| Wage Costs (Part A Teaching) | |
| Wage Costs (Interns & Residents) | $22 |
| Cash & Bank Balances | $105,821 |
|---|---|
| Short-Term Investments | |
| Notes Receivable | $10,102 |
| Accounts Receivable | $124,187 |
| Allowance for Doubtful Accounts | $-86,114 |
| Inventory | $4,733 |
| Prepaid Expenses | $1,503 |
| Other Current Assets | $44,339 |
| Total Current Assets | $172,185 |
| Land Value | $436 |
|---|---|
| Land Improvements Value | $4,306 |
| Building Value | $99,451 |
| Leasehold Improvements | |
| Fixed Equipment Value | $21,081 |
| Major Movable Equipment | $63,531 |
| Minor Depreciable Equipment | $17,009 |
| Health IT Assets | |
| Total Fixed Assets | $82,187 |
| Long-Term Investments | |
|---|---|
| Other Assets | $38,045 |
| Total Other Assets | $38,045 |
| Total Assets | $292,417 |
| Accounts Payable | $20,851 |
|---|---|
| Salaries & Wages Payable | $31,627 |
| Payroll Taxes Payable | |
| Short-Term Debt | |
| Deferred Revenue | $1,100 |
| Other Current Liabilities | $-741 |
| Total Current Liabilities | $52,838 |
| Mortgage Debt | |
|---|---|
| Long-Term Notes Payable | $13,447 |
| Unsecured Loans | |
| Other Long-Term Liabilities | $485,992 |
| Total Long-Term Liabilities | $499,439 |
| Total Liabilities | $552,277 |
| General Fund Balance | $-259,860 |
|---|---|
| Total Fund Balances | $-259,860 |
| Total Liabilities & Equity | $292,417 |
| DRG (Non-Outlier) | |
|---|---|
| DRG (Pre-Oct 1) | $5,016 |
| DRG (Post-Oct 1) | $14,815 |
| Outlier Payments | |
| DSH Adjustment | $595 |
| Eligible DSH % | $0 |
| Simulated MC Payments | $24,696 |
| Total IME Payments | $875 |
| Inpatient Revenue | $383,700 |
|---|---|
| Outpatient Revenue | $333,345 |
| Total Patient Revenue | $717,045 |
| Contractual Allowances & Discounts | $453,428 |
| Net Patient Revenue | $263,616 |
| Total Operating Expenses | $314,900 |
| Net Service Income | $-51,284 |
| Other Income | $87,792 |
| Total Income | $36,508 |
| Other Expenses | $3,858 |
| Net Income | $32,650 |
| Cost-to-Charge Ratio | $0 |
|---|---|
| Net Medicaid Revenue | $34,932 |
| Medicaid Charges | $183,157 |
| Net CHIP Revenue | |
| CHIP Charges |
| EHR | Epic |
|---|---|
| EHR Version | EpicCare Inpatient (not Community Connect) |
| EHR is Changing | No |
| ERP | Infor |
|---|---|
| ERP Version | Unknown |
| EHR is Changing | Yes--In Process of Replacing |