ThedaCare Medical Center-New London

ThedaCare Medical Center-New London, located at 1405 Mill St in New London, WI, is a 25-bed critical access hospital dedicated to providing exceptional healthcare to the community and surrounding areas. We offer a wide range of services, including 24-hour emergency care, surgery, chemotherapy, and specialized care, featuring specialists from the Fox Cities. Our patient-centered approach ensures a comfortable and healing environment, with a focus on continuous improvement in patient experience. As part of the ThedaCare system, we are committed to community wellness through partnerships and initiatives that promote a healthy lifestyle. Experience compassionate care and advanced medical services close to home at ThedaCare Medical Center-New London.

Identifiers

Hospital Name ThedaCare Medical Center-New London
Facility ID 521326

Location

Address 1405 MILL ST
City/Town New London
State WI
ZIP Code 54961
County/Parish WAUPACA

Health System

Health System ThedaCare
Health System Website Domain thedacare.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 7
Health System Total Beds 457
Health System Hospital Locations Wisconsin

Ownership & Characteristics

Hospital Type Critical Access Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details ThedaCare
Emergency Services Yes

Jenny Derks

Vice President of ThedaCare Medical Centers-New London and Waupaca

Appointed to this role on September 3, 2024, overseeing operations and strategic direction. Began her healthcare career nearly three decades prior at a Fox Valley hospital, with experience in HR, finance, and operations, including roles as Chief Administrative Officer and Regional Vice President of Operations. Holds a master's degree from Southern New Hampshire University and is active in community organizations.

Kellie Diedrick

Vice President of Critical Access Hospitals

Previously served as Vice President of ThedaCare Medical Centers-New London and Waupaca. Now oversees day-to-day operations of hospitals in the North Region, which includes New London. Joined ThedaCare in 2018 as System Lab Director and led COVID-19 vaccination efforts. Holds an MBA and Bachelor of Science in Clinical Laboratory Science, and is an ACHE Fellow.

Lynn Detterman

President, North Region, Froedtert ThedaCare Health

Oversees the North Region for the combined health system, which includes ThedaCare Medical Center-New London. Responsible for supporting high-quality, patient-centered care and implementing plans for systems, processes, and staffing for regional growth and population health objectives.

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 15

Staffing & Personnel

FTE Employees on Payroll 229.93
FTE Interns & Residents NA

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 715
Inpatient Days (Title XIX) 184
Total Inpatient Days 2945
Bed Count 25
Available Bed Days 9125
Discharges (Title V) NA
Discharges (Title XVIII) 118
Discharges (Title XIX) 13
Total Discharges 423

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 367
Inpatient Days (Title XIX; Adults & Peds) 51
Total Inpatient Days (Adults & Peds) 1302
Bed Count (Adults & Peds) 25
Available Bed Days (Adults & Peds) 9125
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 118
Discharges (Title XIX; Adults & Peds) 13
Total Discharges (Adults & Peds) 423

Quality Summary

Care Quality Stengths High overall patient satisfaction. Patients were very positive about the quiet atmosphere of the hospital. The hospital is average in every measured mortality rate Hospital has a low ER wait and treatment time of less than 2 hours
Care Quality Concerns

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 60%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients
Mortality Group – Death Rate for Heart Attack Patients
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients
Mortality Group – Death Rate for Heart Failure Patients
Mortality Group – Death Rate for Pneumonia Patients
Mortality Group – Death Rate for Stroke Patients
Mortality Group – Pressure Ulcer Rate
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications
Mortality Group – Iatrogenic Pneumothorax Rate
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate
Mortality Group – Postoperative Respiratory Failure Rate
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate
Mortality Group – Postoperative Sepsis Rate
Mortality Group – Postoperative Wound Dehiscence Rate
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 88

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients Not Available
Readmission Score Hospital Return Days for Heart Failure Patients Not Available
Readmission Score Hospital Return Days for Pneumonia Patients Not Available
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 13.6
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 1.1
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Not Available
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients Not Available
Readmission Score Heart Failure (HF) 30-Day Readmission Rate Not Available
Readmission Score Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 14
Readmission Score Pneumonia (PN) 30-Day Readmission Rate Not Available
Readmission Group Hospital Return Days for Heart Attack Patients Not Available
Readmission Group Hospital Return Days for Heart Failure Patients Number of Cases Too Small
Readmission Group Hospital Return Days for Pneumonia Patients Number of Cases Too Small
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Not Available
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients Number of Cases Too Small
Readmission Group Heart Failure (HF) 30-Day Readmission Rate Number of Cases Too Small
Readmission Group Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate Number of Cases Too Small

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) NA
CAUTI SIR (Standardized Infection Ratio) NA
SSI SIR (Standardized Infection Ratio) NA
CDI SIR (Standardized Infection Ratio) NA
MRSA SIR (Standardized Infection Ratio) NA

Fiscal Period

Fiscal Year Begin Jan 01, 2022
Fiscal Year End Dec 31, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $605
Bad Debt Expense $2,305
Uncompensated Care Cost $1,411
Total Uncompensated Care $1,506

Operating Expenses ($ thousands)

Total Salaries $13,493
Overhead Expenses (Non-Salary) $20,635
Depreciation Expense $1,677
Total Operating Costs $29,491

Charges ($ thousands)

Inpatient Charges $9,227
Outpatient Charges $75,121
Total Patient Charges $84,348

Wage-Related Details ($ thousands)

Core Wage Costs
Wage Costs (RHC/FQHC)
Adjusted Salaries
Contract Labor (Patient Care)
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $17,738
Short-Term Investments
Notes Receivable
Accounts Receivable $8,861
Allowance for Doubtful Accounts
Inventory $1,322
Prepaid Expenses $10
Other Current Assets
Total Current Assets $27,931

Balance Sheet – Fixed Assets ($ thousands)

Land Value $1,301
Land Improvements Value
Building Value $24,631
Leasehold Improvements
Fixed Equipment Value
Major Movable Equipment $11,951
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $15,623

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $10,000
Other Assets
Total Other Assets $10,000
Total Assets $53,553

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $415
Salaries & Wages Payable $-1,387
Payroll Taxes Payable
Short-Term Debt
Deferred Revenue
Other Current Liabilities $-77,973
Total Current Liabilities $-78,493

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt $-68
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities
Total Long-Term Liabilities $-68
Total Liabilities $-78,561

Balance Sheet – Equity ($ thousands)

General Fund Balance $132,114
Total Fund Balances $132,114
Total Liabilities & Equity $53,553

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1)
DRG (Post-Oct 1)
Outlier Payments
DSH Adjustment
Eligible DSH %
Simulated MC Payments
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $9,450
Outpatient Revenue $79,531
Total Patient Revenue $88,981
Contractual Allowances & Discounts $51,385
Net Patient Revenue $37,596
Total Operating Expenses $34,129
Net Service Income $3,467
Other Income $1,346
Total Income $4,813
Other Expenses
Net Income $4,813

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $3,183
Medicaid Charges $10,718
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Workday
ERP Version NA
EHR is Changing No