UPMC Memorial - HealthLuminate

Identifiers

Hospital Name	UPMC Memorial
Facility ID	390101

Location

Address	1701 INNOVATION DRIVE
City/Town	York
State	PA
ZIP Code	17408
County/Parish	YORK

Health System

Health System	UPMC
Health System Website Domain	UPMC.com
Recently Joined Health System (Past 4 Years)	No

Health System Size & Scope

Health System Total Hospitals	29
Health System Total Beds	6359
Health System Hospital Locations	Maryland, New York and Pennsylvania

Ownership & Characteristics

Hospital Type	Acute Care Hospitals
Hospital Ownership	Voluntary non-profit - Private
Ownership Details	UPMC
Emergency Services	Yes

Michelle Del Pizzo

President, UPMC Memorial

Accepted a new position as president of UPMC Memorial in York, Pa. in late September 2022. Since joining Penn State Health in 2011, Michelle has partnered with leadership in several clinical departments and led teams in Emergency Management and Life Lion Emergency Medical Services. Del Pizzo has been instrumental in leading several important initiatives, including the expansion of Penn State Health Children's Hospital in 2020, a dedicated pediatric emergency department and the redesign of the Life Lion Critical Care and EMS Transport Service. She has also partnered with University Development, Children's Miracle Network and The Four Diamonds Fund and supported trauma teams to achieve both adult and pediatric trauma accreditations. [14]

Lisa Cain

Chief Nursing Officer and Vice President of Patient Care Services

Appointed as chief nursing officer and vice president of patient care services at UPMC Memorial in York, Pa. as of January 2025. Ms. Cain joins UPMC from Corewell Health East in Michigan, where she served as interim CNO and regional director of nursing operations. She brings more than 20 years of experience in nursing to her new role. [16]

Residency Programs

Allopathic Residency Program	No
Dental Residency Program	No
Osteopathic Residency Program	No
Other Residency Programs	No
Pediatric Residency Program	No

Capacity & Services

Licensed Beds	116

Staffing & Personnel

FTE Employees on Payroll	257.45
FTE Interns & Residents	0.8

Inpatient Utilization

Inpatient Days (Title V)	NA
Inpatient Days (Title XVIII)	6072
Inpatient Days (Title XIX)	1006
Total Inpatient Days	22908
Bed Count	80
Available Bed Days	29200
Discharges (Title V)	NA
Discharges (Title XVIII)	1424
Discharges (Title XIX)	63
Total Discharges	5196

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds)	NA
Inpatient Days (Title XVIII; Adults & Peds)	5403
Inpatient Days (Title XIX; Adults & Peds)	472
Total Inpatient Days (Adults & Peds)	18370
Bed Count (Adults & Peds)	66
Available Bed Days (Adults & Peds)	24090
Discharges (Title V; Adults & Peds)	NA
Discharges (Title XVIII; Adults & Peds)	1424
Discharges (Title XIX; Adults & Peds)	63
Total Discharges (Adults & Peds)	5196

Quality Summary

Care Quality Stengths	Average overall patient satisfaction. The hospital is average in every measured mortality rate Hospital does an exceptional job of ensuring patients at the hospital do not get infections
Care Quality Concerns	Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital	76%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients	No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients	No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients	No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients	No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients	No Different Than National Average
Mortality Group – Death Rate for Stroke Patients	No Different Than National Average
Mortality Group – Pressure Ulcer Rate	No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications	No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate	No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate	No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate	No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate	No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate	No Different Than National Average
Mortality Group – Postoperative Sepsis Rate	No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate	No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate	No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite	No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better)	248

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients	10.8
Readmission Score Hospital Return Days for Heart Failure Patients	-11.8
Readmission Score Hospital Return Days for Pneumonia Patients	-23.3
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies)	10.6
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy	Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy	Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery	0.9
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate	14.9
Readmission Score Rate of Readmission for CABG	Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients	18.5
Readmission Score Heart Failure (HF) 30-Day Readmission Rate	18.9
Readmission Score Rate of Readmission After Hip/Knee Replacement	5
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide)	15.2
Readmission Score Pneumonia (PN) 30-Day Readmission Rate	16
Readmission Group Hospital Return Days for Heart Attack Patients	Average Days per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients	Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients	Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies)	No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy	Number of Cases Too Small
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy	Number of Cases Too Small
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery	No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate	No Different Than the National Rate
Readmission Group Rate of Readmission for CABG	Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients	No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate	No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement	No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide)	No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate	No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio)	0.289
CAUTI SIR (Standardized Infection Ratio)	0.919
SSI SIR (Standardized Infection Ratio)	0.632
CDI SIR (Standardized Infection Ratio)	0.449
MRSA SIR (Standardized Infection Ratio)	0.000

Fiscal Period

Fiscal Year Begin	Jul 01, 2022
Fiscal Year End	Jun 30, 2023

Charity & Uncompensated Care ($ thousands)

Charity Care Cost	$2,583
Bad Debt Expense	$7,123
Uncompensated Care Cost	$4,373
Total Uncompensated Care	$11,469

Operating Expenses ($ thousands)

Total Salaries	$56,927
Overhead Expenses (Non-Salary)	$103,442
Depreciation Expense	$14,997
Total Operating Costs	$161,148

Charges ($ thousands)

Inpatient Charges	$256,344
Outpatient Charges	$398,439
Total Patient Charges	$654,784

Wage-Related Details ($ thousands)

Core Wage Costs	$15,054
Wage Costs (RHC/FQHC)
Adjusted Salaries	$56,927
Contract Labor (Patient Care)	$7,108
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances	$59
Short-Term Investments
Notes Receivable
Accounts Receivable	$77,351
Allowance for Doubtful Accounts	$-60,816
Inventory	$696
Prepaid Expenses	$2,964
Other Current Assets
Total Current Assets	$-75,987

Balance Sheet – Fixed Assets ($ thousands)

Land Value	$8,332
Land Improvements Value	$2,043
Building Value	$203,056
Leasehold Improvements	$232
Fixed Equipment Value	$4,502
Major Movable Equipment	$55,376
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets	$212,011

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments
Other Assets	$1,671
Total Other Assets	$1,671
Total Assets	$137,695

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable	$1,683
Salaries & Wages Payable	$226
Payroll Taxes Payable
Short-Term Debt
Deferred Revenue
Other Current Liabilities	$4,531
Total Current Liabilities	$4,299

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities
Total Long-Term Liabilities
Total Liabilities	$4,299

Balance Sheet – Equity ($ thousands)

General Fund Balance	$133,396
Total Fund Balances	$133,396
Total Liabilities & Equity	$137,695

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1)	$3,152
DRG (Post-Oct 1)	$10,553
Outlier Payments
DSH Adjustment	$243
Eligible DSH %	$0
Simulated MC Payments	$16,405
Total IME Payments	$151

Revenue & Income Statement ($ thousands)

Inpatient Revenue	$256,344
Outpatient Revenue	$398,439
Total Patient Revenue	$654,784
Contractual Allowances & Discounts	$470,307
Net Patient Revenue	$184,477
Total Operating Expenses	$160,369
Net Service Income	$24,108
Other Income	$-14,831
Total Income	$9,276
Other Expenses
Net Income	$9,276

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio	$0
Net Medicaid Revenue	$17,923
Medicaid Charges	$101,657
Net CHIP Revenue
CHIP Charges

EHR Information

EHR	Epic
EHR Version	EpicCare Inpatient (not Community Connect)
EHR is Changing	No

ERP Information

ERP	SAP
ERP Version	NA
EHR is Changing	No