University of New Mexico Hospital

The University of New Mexico Hospital, located at 2211 Lomas Boulevard NE in Albuquerque, NM, is the state's premier academic health center, providing expert care for New Mexico and the Southwest. As the only Level I Trauma Center in the state and home to New Mexico's only dedicated children's hospital, UNMH offers cutting-edge medical research, technology, and specialty patient care, regardless of a family's ability to pay. With over 900,000 patient visits annually, UNMH provides comprehensive services, including cancer care (NCI-designated), bariatric surgery, stroke care, chronic pain management, women's health, and behavioral health. The recently added Critical Care Tower expands hospital capacity with state-of-the-art facilities, including a new emergency department, operating suites, ICU beds, and a sky campus for staff wellness.

Identifiers

Hospital Name University of New Mexico Hospital
Facility ID 320001

Location

Address 2211 LOMAS BOULEVARD NE
City/Town Albuquerque
State NM
ZIP Code 87106
County/Parish BERNALILLO

Health System

Health System Independent
Health System Website Domain unmhealth.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 1
Health System Total Beds 527
Health System Hospital Locations New Mexico

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Government - State
Ownership Details UNM Health
Emergency Services Yes

Kathleen Becker

Chief Executive Officer, UNM Hospitals

Led UNMH since 2018.

Michael Chicarelli

UNM Hospital Chief Operating Officer

NA

Bonnie White

UNM Hospital Chief Financial Officer

NA

Sara Frasch

UNM Hospital Chief Human Resources Officer

NA

Dawn Harrington

UNM Hospital Chief Information Officer

NA

Steve McLaughlin

UNM Hospital Chief Medical Officer

NA

Dusadee Sarangarm

UNM Hospital Chief Medical Information Officer

NA

Rohini McKee

UNM Hospital Chief Quality and Safety Officer

NA

Irene Agostini

UNM Hospital Chief Medical Officer - Liaison

NA

Joanna Fair, MD

Chief of Staff UNM Hospitals

NA

Rebecca Fastle

Associate Chief Medical Officer for Care Management and Transfer Center

NA

Amanda Medoro

Clinician Ed-Associate, Professor, Emergency Medicine

NA

Anna Duran

Associate Chief Medical Officer, UNM Children's Hospital

NA

Alex Rankin

Associate Chief Medical Officer, Patient Throughput and Clinical Affairs

NA

Jennifer Vosburgh

Associate Chief Nursing Officer, Nursing/Administration

NA

Maribeth Thornton

Associate Chief Nursing Officer, UNM Children's Hospital

NA

Suzanne Emil

Associate CMO – Ambulatory Specialties

NA

Valarie Carrejo

Associate CMO - Primary Care

NA

Brent Lomako

Executive Director, Adult IP Medical and Surgical Progressive Care Services

NA

Melissa Johnson

Executive Director, Nursing Education, Patient Education

NA

Mary Perez

Executive Director, UNM Psychiatric Center, Administration

NA

Tom Roha

Executive Director, Adult Critical Care Services

NA

Crystal Frantz

Executive Director, Care Management Services

NA

Melissa “Missy” Mason

Executive Director, Children's Inpatient Services

NA

Michelle Wafer

Executive Director, Women's Services

NA

Jenn Gibbs

Executive Director, Inpatient Providers/Inpatient Advanced Practice Providers

NA

Jane Bleske

Executive Director, Quality Outcomes

NA

Residency Programs

Allopathic Residency Program Yes
Dental Residency Program No
Osteopathic Residency Program Yes
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 527

Staffing & Personnel

FTE Employees on Payroll 6320.76
FTE Interns & Residents 520.8

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 22091
Inpatient Days (Title XIX) 9902
Total Inpatient Days 175085
Bed Count 554
Available Bed Days 202201
Discharges (Title V) NA
Discharges (Title XVIII) 2711
Discharges (Title XIX) 1540
Total Discharges 23865

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 17992
Inpatient Days (Title XIX; Adults & Peds) 6615
Total Inpatient Days (Adults & Peds) 126066
Bed Count (Adults & Peds) 347
Available Bed Days (Adults & Peds) 126820
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 2711
Discharges (Title XIX; Adults & Peds) 1540
Total Discharges (Adults & Peds) 23865

Quality Summary

Care Quality Stengths
Care Quality Concerns Low overall patient satisfaction. Patients report that the care team can be slow at times in meeting their needs. Patients report challenges the cleanliness of the hospital. Patients reported concerns with being abel to have quiet rest in the hospital Hospital has multiple significant high-patient-mortality concerns. Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated Hospital does not do a good job of treating conditions like pneumonia so that patients don't have to come back to the hospital.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 57%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate Worse Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite Worse Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 294

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients -5.8
Readmission Score Hospital Return Days for Heart Failure Patients 21.5
Readmission Score Hospital Return Days for Pneumonia Patients 34.4
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 11.6
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy 9.7
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy 6.9
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 0.6
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 13.8
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 18.6
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 19.5
Readmission Score Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 13.4
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 15.5
Readmission Group Hospital Return Days for Heart Attack Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients More Days Than Average per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Better than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG Number of Cases Too Small
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement Number of Cases Too Small
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 0.723
CAUTI SIR (Standardized Infection Ratio) 0.764
SSI SIR (Standardized Infection Ratio) 0.869
CDI SIR (Standardized Infection Ratio) 0.959
MRSA SIR (Standardized Infection Ratio) 0.905

Fiscal Period

Fiscal Year Begin Jul 01, 2022
Fiscal Year End Jun 30, 2023

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $25,581
Bad Debt Expense $76,173
Uncompensated Care Cost $63,107
Total Uncompensated Care $63,107

Operating Expenses ($ thousands)

Total Salaries $476,049
Overhead Expenses (Non-Salary) $1,030,862
Depreciation Expense $37,611
Total Operating Costs $1,211,319

Charges ($ thousands)

Inpatient Charges $1,142,670
Outpatient Charges $1,306,036
Total Patient Charges $2,448,706

Wage-Related Details ($ thousands)

Core Wage Costs $101,134
Wage Costs (RHC/FQHC)
Adjusted Salaries $477,866
Contract Labor (Patient Care) $156,780
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $221,035
Short-Term Investments
Notes Receivable
Accounts Receivable $374,082
Allowance for Doubtful Accounts $-210,908
Inventory $22,314
Prepaid Expenses $5,039
Other Current Assets $818
Total Current Assets $610,977

Balance Sheet – Fixed Assets ($ thousands)

Land Value $2,850
Land Improvements Value $22,415
Building Value $601,804
Leasehold Improvements
Fixed Equipment Value $306,105
Major Movable Equipment $267,558
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $700,316

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $72,798
Other Assets $126,537
Total Other Assets $199,335
Total Assets $1,510,628

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $47,703
Salaries & Wages Payable $192,456
Payroll Taxes Payable $9,066
Short-Term Debt
Deferred Revenue $100
Other Current Liabilities $62,158
Total Current Liabilities $311,483

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities $348,814
Total Long-Term Liabilities $348,814
Total Liabilities $660,298

Balance Sheet – Equity ($ thousands)

General Fund Balance $850,330
Total Fund Balances $850,330
Total Liabilities & Equity $1,510,628

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $9,319
DRG (Post-Oct 1) $29,381
Outlier Payments
DSH Adjustment $3,740
Eligible DSH % $0
Simulated MC Payments $46,427
Total IME Payments $15,651

Revenue & Income Statement ($ thousands)

Inpatient Revenue $1,142,670
Outpatient Revenue $1,306,036
Total Patient Revenue $2,448,706
Contractual Allowances & Discounts $1,141,921
Net Patient Revenue $1,306,785
Total Operating Expenses $1,506,911
Net Service Income $-200,126
Other Income $191,448
Total Income $-8,678
Other Expenses $2,850
Net Income $-11,528

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $569,716
Medicaid Charges $839,297
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Oracle Health Millennium
EHR Version Oracle Health Millennium (Not CommunityWorks)
EHR is Changing No

ERP Information

ERP Oracle
ERP Version Unknown
EHR is Changing No