Banner Thunderbird Medical Center

Banner Thunderbird Medical Center, located in Glendale, Arizona, has served the Northwest Valley for over 25 years with an unrelenting focus on excellent patient care. This 890,000-square-foot acute-care facility features a spacious main lobby, a patient and family library, a heart and vascular center, and state-of-the-art surgical suites. A recently completed expansion added a 200-bed patient tower with all private rooms and a new Emergency Department. Banner Thunderbird is also a Level I Adult Trauma Center, prepared to provide comprehensive care for the most critical injuries.

Identifiers

Hospital Name Banner Thunderbird Medical Center
Facility ID 030089

Location

Address 5555 WEST THUNDERBIRD ROAD
City/Town Glendale
State AZ
ZIP Code 85306
County/Parish MARICOPA

Health System

Health System Banner Health
Health System Website Domain bannerhealth.com
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 29
Health System Total Beds 6029
Health System Hospital Locations Arizona, California, Colorado, Nebraska, Nevada and Wyoming

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Government - Hospital District or Authority
Ownership Details Banner Health
Emergency Services No

Debbie Flores

Chief Executive Officer

Named CEO of Banner Thunderbird Medical Center in 2019 and previously served as CEO of Banner Boswell Medical Center and Banner Del E. Webb Medical Center.

Jeremy Williams

Chief Financial Officer

Chief Financial Officer of Banner Thunderbird Medical Center, involved in addressing a HRSA audit regarding the 340B Drug Pricing Program.

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 561

Staffing & Personnel

FTE Employees on Payroll 2145.53
FTE Interns & Residents 1.58

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 17690
Inpatient Days (Title XIX) 46715
Total Inpatient Days 127426
Bed Count 539
Available Bed Days 196735
Discharges (Title V) NA
Discharges (Title XVIII) 3106
Discharges (Title XIX) 7936
Total Discharges 24432

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 15911
Inpatient Days (Title XIX; Adults & Peds) 34045
Total Inpatient Days (Adults & Peds) 92867
Bed Count (Adults & Peds) 433
Available Bed Days (Adults & Peds) 158045
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 3106
Discharges (Title XIX; Adults & Peds) 7936
Total Discharges (Adults & Peds) 24432

Quality Summary

Care Quality Stengths The hospital is average in every measured mortality rate
Care Quality Concerns Low overall patient satisfaction. Patients report that the care team can be slow at times in meeting their needs. Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 65%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients No Different Than National Average
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 254

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients 12.9
Readmission Score Hospital Return Days for Heart Failure Patients -11.4
Readmission Score Hospital Return Days for Pneumonia Patients 11.8
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 12.4
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy 10.4
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy 5.7
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 0.8
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 13.7
Readmission Score Rate of Readmission for CABG 11
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 18.9
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 17.6
Readmission Score Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 14.1
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 16.8
Readmission Group Hospital Return Days for Heart Attack Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG No Different Than the National Rate
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement Number of Cases Too Small
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) NA
CAUTI SIR (Standardized Infection Ratio) NA
SSI SIR (Standardized Infection Ratio) NA
CDI SIR (Standardized Infection Ratio) NA
MRSA SIR (Standardized Infection Ratio) NA

Fiscal Period

Fiscal Year Begin Jan 01, 2022
Fiscal Year End Dec 31, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $10,316
Bad Debt Expense $18,550
Uncompensated Care Cost $14,090
Total Uncompensated Care $33,921

Operating Expenses ($ thousands)

Total Salaries $180,832
Overhead Expenses (Non-Salary) $436,612
Depreciation Expense $26,520
Total Operating Costs $568,743

Charges ($ thousands)

Inpatient Charges $1,671,424
Outpatient Charges $1,183,328
Total Patient Charges $2,854,752

Wage-Related Details ($ thousands)

Core Wage Costs $34,914
Wage Costs (RHC/FQHC)
Adjusted Salaries $180,832
Contract Labor (Patient Care) $47,460
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $12
Short-Term Investments
Notes Receivable
Accounts Receivable $226,267
Allowance for Doubtful Accounts $-138,616
Inventory $14,910
Prepaid Expenses
Other Current Assets $778
Total Current Assets $104,517

Balance Sheet – Fixed Assets ($ thousands)

Land Value $5,604
Land Improvements Value $7,600
Building Value $151,820
Leasehold Improvements $405
Fixed Equipment Value $318,791
Major Movable Equipment $210,725
Minor Depreciable Equipment
Health IT Assets $95
Total Fixed Assets $199,761

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments
Other Assets $14,194
Total Other Assets $14,194
Total Assets $318,472

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $10,899
Salaries & Wages Payable $12,197
Payroll Taxes Payable
Short-Term Debt $6,052
Deferred Revenue $-48
Other Current Liabilities $8,699
Total Current Liabilities $37,799

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable $284,993
Unsecured Loans
Other Long-Term Liabilities $7,206
Total Long-Term Liabilities $292,199
Total Liabilities $329,998

Balance Sheet – Equity ($ thousands)

General Fund Balance $-11,527
Total Fund Balances $-11,527
Total Liabilities & Equity $318,472

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $28,265
DRG (Post-Oct 1) $11,595
Outlier Payments
DSH Adjustment $2,462
Eligible DSH % $0
Simulated MC Payments $69,800
Total IME Payments $7

Revenue & Income Statement ($ thousands)

Inpatient Revenue $1,736,303
Outpatient Revenue $1,157,483
Total Patient Revenue $2,893,786
Contractual Allowances & Discounts $2,219,390
Net Patient Revenue $674,396
Total Operating Expenses $617,443
Net Service Income $56,953
Other Income $11,645
Total Income $68,598
Other Expenses
Net Income $68,598

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $100,034
Medicaid Charges $829,987
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Oracle Health Millennium
EHR Version Oracle Health Millennium (Not CommunityWorks)
EHR is Changing No

ERP Information

ERP Workday
ERP Version NA
EHR is Changing No