Utah Valley Hospital

Utah Valley Hospital, located in Provo, Utah, is a full-service, 395-bed tertiary and acute care referral center and Level II Trauma Center. As part of the Intermountain Healthcare system, we provide quality, compassionate care with expert physicians, nurses, and care teams specially trained to treat a wide range of patients. Our advanced services include a Stroke Center of Excellence, hyperbaric chambers, a Primary Children's Network campus, and a Level II trauma center, making us the only one between Salt Lake and St. George. More than 3,000 babies are born here each year, and our Newborn ICU provides advanced care to infants across central and southern Utah.

Identifiers

Hospital Name Utah Valley Hospital
Facility ID 460001

Location

Address 1034 NORTH 500 WEST
City/Town Provo
State UT
ZIP Code 84604
County/Parish UTAH

Health System

Health System Intermountain Health
Health System Website Domain intermountainhealthcare.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 34
Health System Total Beds 4861
Health System Hospital Locations Colorado, Idaho, Montana and Utah

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details Intermountain Health
Emergency Services Yes

No leaders were identified on Utah Valley Hospital's website

Residency Programs

Allopathic Residency Program Yes
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 395

Staffing & Personnel

FTE Employees on Payroll 2292.38
FTE Interns & Residents 24

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 15181
Inpatient Days (Title XIX) 13580
Total Inpatient Days 82303
Bed Count 338
Available Bed Days 123742
Discharges (Title V) NA
Discharges (Title XVIII) 3309
Discharges (Title XIX) 1494
Total Discharges 17171

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 12405
Inpatient Days (Title XIX; Adults & Peds) 5899
Total Inpatient Days (Adults & Peds) 51861
Bed Count (Adults & Peds) 235
Available Bed Days (Adults & Peds) 85775
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 3309
Discharges (Title XIX; Adults & Peds) 1494
Total Discharges (Adults & Peds) 17171

Quality Summary

Care Quality Stengths High overall patient satisfaction. Patients were very positive about the cleanliness of the hospital. Hospital has an average ER wait time. Patients are seen and treated on average in 2-3 hours. Hospital does a good job at treating conditions like heart attacks so that patients don't have to come back to the hospital. Hospital does an exceptional job of ensuring patients at the hospital do not get infections
Care Quality Concerns

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 80%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients No Different Than National Average
Mortality Group – Death Rate for COPD Patients
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite Better Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 174

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients -20.8
Readmission Score Hospital Return Days for Heart Failure Patients -3.1
Readmission Score Hospital Return Days for Pneumonia Patients -5.8
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 13.2
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy 10.7
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy 6.1
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 1.2
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 11.5
Readmission Score Rate of Readmission for CABG 9.2
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients Not Available
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 17.3
Readmission Score Rate of Readmission After Hip/Knee Replacement 4.3
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 12.5
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 15.9
Readmission Group Hospital Return Days for Heart Attack Patients Fewer Days Than Average per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG No Different Than the National Rate
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients Number of Cases Too Small
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) Better Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 0.568
CAUTI SIR (Standardized Infection Ratio) 0.405
SSI SIR (Standardized Infection Ratio) 0.344
CDI SIR (Standardized Infection Ratio) 0.263
MRSA SIR (Standardized Infection Ratio) 0.451

Fiscal Period

Fiscal Year Begin Jan 01, 2022
Fiscal Year End Dec 31, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $15,150
Bad Debt Expense $21,599
Uncompensated Care Cost $21,237
Total Uncompensated Care $21,237

Operating Expenses ($ thousands)

Total Salaries $186,940
Overhead Expenses (Non-Salary) $467,500
Depreciation Expense $27,716
Total Operating Costs $507,221

Charges ($ thousands)

Inpatient Charges $1,004,047
Outpatient Charges $802,211
Total Patient Charges $1,806,258

Wage-Related Details ($ thousands)

Core Wage Costs $56,262
Wage Costs (RHC/FQHC)
Adjusted Salaries $195,264
Contract Labor (Patient Care) $7,336
Wage Costs (Part A Teaching) $365
Wage Costs (Interns & Residents) $900

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $11
Short-Term Investments
Notes Receivable
Accounts Receivable $174,720
Allowance for Doubtful Accounts $-57,492
Inventory $12,897
Prepaid Expenses $671
Other Current Assets $5,445
Total Current Assets $136,202

Balance Sheet – Fixed Assets ($ thousands)

Land Value $20,492
Land Improvements Value $13,718
Building Value $135,131
Leasehold Improvements $130,088
Fixed Equipment Value $239,761
Major Movable Equipment $129,644
Minor Depreciable Equipment
Health IT Assets $18,772
Total Fixed Assets $372,608

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments
Other Assets $11,368
Total Other Assets $11,368
Total Assets $520,179

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $2,171
Salaries & Wages Payable
Payroll Taxes Payable
Short-Term Debt
Deferred Revenue
Other Current Liabilities $16,470
Total Current Liabilities $18,641

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities $612
Total Long-Term Liabilities $612
Total Liabilities $19,253

Balance Sheet – Equity ($ thousands)

General Fund Balance $500,925
Total Fund Balances $500,925
Total Liabilities & Equity $520,179

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $33,024
DRG (Post-Oct 1)
Outlier Payments
DSH Adjustment $1,187
Eligible DSH % $0
Simulated MC Payments $30,748
Total IME Payments $893

Revenue & Income Statement ($ thousands)

Inpatient Revenue $1,003,787
Outpatient Revenue $826,691
Total Patient Revenue $1,830,478
Contractual Allowances & Discounts $1,123,224
Net Patient Revenue $707,254
Total Operating Expenses $653,275
Net Service Income $53,979
Other Income $19,291
Total Income $73,270
Other Expenses $13
Net Income $73,257

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $84,087
Medicaid Charges $245,061
Net CHIP Revenue $499
CHIP Charges $1,207

EHR Information

EHR Oracle Health Millennium
EHR Version Oracle Health Millennium (Not CommunityWorks)
EHR is Changing Yes--In Process of Replacing

ERP Information

ERP Workday
ERP Version NA
EHR is Changing Yes--In Process of Replacing