Mercy Hospital Northwest Arkansas

Mercy Hospital Northwest Arkansas, located at 2710 South Rife Medical Lane, Rogers, AR, is dedicated to providing a comprehensive range of health care services to the community and region. The recently expanded hospital features advanced surgical technology, including the O-Arm surgical imaging system, which enhances accuracy and improves recovery times. As a Joint Commission-designated Primary Stroke Center and recognized with a Gold Plus level by the American Heart Association/American Stroke Association, Mercy offers 24/7 access to life-saving neurological care. Nationally recognized, Mercy Hospital Northwest Arkansas has a CMS 5-Star Rating and an "A" safety grade from The Leapfrog Group. Access MyMercy, a free app, to easily manage your health and connect with your care team.

Identifiers

Hospital Name Mercy Hospital Northwest Arkansas
Facility ID 040010

Location

Address 2710 SOUTH RIFE MEDICAL LANE
City/Town Rogers
State AR
ZIP Code 72758
County/Parish BENTON

Health System

Health System Mercy (MO)
Health System Website Domain mercy.net
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 33
Health System Total Beds 5401
Health System Hospital Locations Arkansas, Kansas, Missouri and Oklahoma

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details Mercy (MO)
Emergency Services Yes

Ryan Gehrig

President, Mercy Hospital NWA

Ryan Gehrig was named president of Mercy Hospitals Arkansas, which includes facilities in Rogers and Fort Smith. He was previously president of Mercy Hospital Fort Smith for 10 years. Prior to that, he held roles at Moore Medical Center in Oklahoma, Wesley Medical Center in Mississippi, Bristow Medical Center in Oklahoma, and Cushing Regional Hospital in Oklahoma. Gehrig graduated from Texas A&M University with a bachelor's degree in biomedical science and received a master's degree in health care administration from Trinity University. He completed an administrative residency at Hillcrest Healthcare System. [6, 8, 11, 12, 14, 15]

Dr. Sonal Bhakta

Chief Medical Officer

Dr. Sonal Bhakta is the Chief Medical Officer at Mercy Hospital Northwest Arkansas. He was previously listed as Vice President for Medical Affairs. He is a board-certified orthopedic surgeon and joined Mercy in 2014. [4, 9, 10, 15]

Tammi Harmoning

Chief Financial Officer

NA

Residency Programs

Allopathic Residency Program Yes
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 275

Staffing & Personnel

FTE Employees on Payroll 1265.48
FTE Interns & Residents 19.49

Inpatient Utilization

Inpatient Days (Title V) 4301
Inpatient Days (Title XVIII) 13249
Inpatient Days (Title XIX) 3559
Total Inpatient Days 58533
Bed Count 236
Available Bed Days 86140
Discharges (Title V) NA
Discharges (Title XVIII) 3434
Discharges (Title XIX) 1399
Total Discharges 13470

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) 71
Inpatient Days (Title XVIII; Adults & Peds) 11301
Inpatient Days (Title XIX; Adults & Peds) 3197
Total Inpatient Days (Adults & Peds) 44538
Bed Count (Adults & Peds) 193
Available Bed Days (Adults & Peds) 70445
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 3434
Discharges (Title XIX; Adults & Peds) 1399
Total Discharges (Adults & Peds) 13470

Quality Summary

Care Quality Stengths High overall patient satisfaction. The hospital is average in every measured mortality rate Hospital has an average ER wait time. Patients are seen and treated on average in 2-3 hours. Hospital does a good job at treating conditions like heart failure so that patients don't have to come back to the hospital.
Care Quality Concerns

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 79%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients No Different Than National Average
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 170

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients -10.3
Readmission Score Hospital Return Days for Heart Failure Patients -26.2
Readmission Score Hospital Return Days for Pneumonia Patients -10.5
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 14.5
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 1
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 13.2
Readmission Score Rate of Readmission for CABG 10.4
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 17.3
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 18.2
Readmission Score Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 13.7
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 16
Readmission Group Hospital Return Days for Heart Attack Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients Fewer Days Than Average per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG No Different Than the National Rate
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement Number of Cases Too Small
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) NA
CAUTI SIR (Standardized Infection Ratio) NA
SSI SIR (Standardized Infection Ratio) NA
CDI SIR (Standardized Infection Ratio) NA
MRSA SIR (Standardized Infection Ratio) NA

Fiscal Period

Fiscal Year Begin Jul 01, 2022
Fiscal Year End Jun 30, 2023

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $15,024
Bad Debt Expense $31,247
Uncompensated Care Cost $21,315
Total Uncompensated Care $21,517

Operating Expenses ($ thousands)

Total Salaries $115,771
Overhead Expenses (Non-Salary) $222,786
Depreciation Expense $25,719
Total Operating Costs $320,111

Charges ($ thousands)

Inpatient Charges $688,787
Outpatient Charges $918,553
Total Patient Charges $1,607,340

Wage-Related Details ($ thousands)

Core Wage Costs $20,957
Wage Costs (RHC/FQHC)
Adjusted Salaries $116,556
Contract Labor (Patient Care) $20,980
Wage Costs (Part A Teaching) $7
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $9,094
Short-Term Investments
Notes Receivable
Accounts Receivable $118,377
Allowance for Doubtful Accounts $-71,196
Inventory $7,350
Prepaid Expenses $404
Other Current Assets $219
Total Current Assets $64,297

Balance Sheet – Fixed Assets ($ thousands)

Land Value $4,255
Land Improvements Value $3,136
Building Value $325,378
Leasehold Improvements $115
Fixed Equipment Value $5,790
Major Movable Equipment $129,385
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $258,289

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $821
Other Assets
Total Other Assets $821
Total Assets $323,407

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $18,932
Salaries & Wages Payable $1,025
Payroll Taxes Payable
Short-Term Debt
Deferred Revenue $909
Other Current Liabilities
Total Current Liabilities $21,902

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities
Total Long-Term Liabilities
Total Liabilities $21,902

Balance Sheet – Equity ($ thousands)

General Fund Balance $301,505
Total Fund Balances $301,505
Total Liabilities & Equity $323,407

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $8,525
DRG (Post-Oct 1) $26,807
Outlier Payments
DSH Adjustment $934
Eligible DSH % $0
Simulated MC Payments $36,614
Total IME Payments $1,432

Revenue & Income Statement ($ thousands)

Inpatient Revenue $716,613
Outpatient Revenue $904,575
Total Patient Revenue $1,621,188
Contractual Allowances & Discounts $1,254,481
Net Patient Revenue $366,706
Total Operating Expenses $338,556
Net Service Income $28,150
Other Income $3,800
Total Income $31,950
Other Expenses
Net Income $31,950

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $33,882
Medicaid Charges $203,180
Net CHIP Revenue $149
CHIP Charges $1,761

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP SAP
ERP Version NA
EHR is Changing No