Baptist Health Medical Center-Conway, located at 1555 Exchange Avenue in Conway, AR, is a faith-based, state-of-the-art hospital dedicated to providing quality, patient-centered care within a healing environment. As a 120-bed facility with a Level III trauma center, we offer comprehensive medical services, including advanced surgical procedures and specialized care in our Women's Center, which features labor, delivery, and recovery suites. Our mission is to demonstrate the love of Christ by improving the health and well-being of our community through clinical excellence and compassionate care. We are proud to be recognized for our commitment to stroke care and maternity services, ensuring that you and your family receive the best possible treatment close to home.
| Hospital Name | Baptist Health Medical Center-Conway |
|---|---|
| Facility ID | 040154 |
| Address | 1555 EXCHANGE AVENUE |
|---|---|
| City/Town | Conway |
| State | AR |
| ZIP Code | 72032 |
| County/Parish | FAULKNER |
| Health System | Baptist Health (AR) |
|---|---|
| Health System Website Domain | baptist-health.com |
| Recently Joined Health System (Past 4 Years) | No |
| Health System Total Hospitals | 10 |
|---|---|
| Health System Total Beds | 1969 |
| Health System Hospital Locations | Arkansas |
| Hospital Type | Acute Care Hospitals |
|---|---|
| Hospital Ownership | Voluntary non-profit - Private |
| Ownership Details | Baptist Health |
| Emergency Services | Yes |
April Bennett, MSN, CHFP, RN, was named President of Baptist Health Medical Center-Conway in November 2022. [5, 8] She previously served as the hospital's chief nursing officer since 2020. [5] Her accomplishments as CNO include supporting the opening and expansion of multiple specialties, decreasing bedside RN turnover, recruiting and replacing RN travelers with full-time staff, and growing the inpatient census by 20 percent. [5] She also leads the medical/surgical nursing consortium for all 11 of Baptist Health's hospitals. [5] Prior to joining Baptist Health in 2020, Bennett worked for Freeman Health System in Joplin, Missouri, where she was the vice president of nursing services for seven years. [5] She holds a Bachelor of Science in Nursing from Missouri Southern University and a Master of Science in Nursing from the University of Missouri-Kansas City. [5]
Ian Stewart, MBA, was named associate vice president (AVP) of hospital operations at Baptist Health Medical Center-Conway in June 2023. [3, 4] He has over 10 years of experience in health care leadership, supporting teams such as environmental services, facilities, therapy, security, biomed, and nutritional services. [3, 4] Before this role, he served as assistant administrator for Prisma Health Baptist Easley Hospital in Easley, South Carolina. [3, 4] His career includes success in implementing new programs, policy management, growing volumes, and improving the patient experience. [3, 4]
Trenda Ray joined Baptist Health Medical Center-Conway as Chief Nursing Officer in March 2024. [2] She has over twelve years of experience in various leadership roles at the University of Arkansas for Medical Sciences (UAMS), including serving as CNO. [2] Before her time at UAMS, she spent over ten years at Arkansas Children's Hospital as an RN and later as an APRN in the CVICU, eventually becoming the Director for Clinical Operations in Ambulatory. [2] She is described as a passionate advocate for patient safety and the wellbeing and safety of the team. [2]
| Allopathic Residency Program | Yes |
|---|---|
| Dental Residency Program | No |
| Osteopathic Residency Program | No |
| Other Residency Programs | No |
| Pediatric Residency Program | No |
| Licensed Beds | 111 |
|---|
| FTE Employees on Payroll | 386.79 |
|---|---|
| FTE Interns & Residents | NA |
| Inpatient Days (Title V) | 519 |
|---|---|
| Inpatient Days (Title XVIII) | 7243 |
| Inpatient Days (Title XIX) | 1547 |
| Total Inpatient Days | 17969 |
| Bed Count | 108 |
| Available Bed Days | 39420 |
| Discharges (Title V) | 1 |
| Discharges (Title XVIII) | 1353 |
| Discharges (Title XIX) | 425 |
| Total Discharges | 3662 |
| Inpatient Days (Title V; Adults & Peds) | 2 |
|---|---|
| Inpatient Days (Title XVIII; Adults & Peds) | 5037 |
| Inpatient Days (Title XIX; Adults & Peds) | 1302 |
| Total Inpatient Days (Adults & Peds) | 11530 |
| Bed Count (Adults & Peds) | 86 |
| Available Bed Days (Adults & Peds) | 31390 |
| Discharges (Title V; Adults & Peds) | 1 |
| Discharges (Title XVIII; Adults & Peds) | 1353 |
| Discharges (Title XIX; Adults & Peds) | 425 |
| Total Discharges (Adults & Peds) | 3662 |
| Care Quality Stengths | Average overall patient satisfaction. Patients were very positive about the quiet atmosphere of the hospital. The hospital is average in every measured mortality rate Hospital has an average ER wait time. Patients are seen and treated on average in 2-3 hours. |
|---|---|
| Care Quality Concerns | Hospital does not do a good job of treating conditions like heart failure so that patients don't have to come back to the hospital. |
| Nurse Communication – Star Rating | |
|---|---|
| Doctor Communication – Star Rating | |
| Staff Responsiveness – Star Rating | |
| Communication About Medicines – Star Rating | |
| Discharge Information – Star Rating | |
| Care Transition – Star Rating | |
| Cleanliness – Star Rating | |
| Quietness – Star Rating | |
| Overall Hospital Rating – Star Rating | |
| Recommend Hospital – Star Rating |
| Percent of Patients Who Definitely Recommend the Hospital | 77% |
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| Mortality Group – Rate of Complications for Hip/Knee Replacement Patients | |
|---|---|
| Mortality Group – Death Rate for Heart Attack Patients | No Different Than National Average |
| Mortality Group – Death Rate for CABG Surgery Patients | |
| Mortality Group – Death Rate for COPD Patients | No Different Than National Average |
| Mortality Group – Death Rate for Heart Failure Patients | No Different Than National Average |
| Mortality Group – Death Rate for Pneumonia Patients | No Different Than National Average |
| Mortality Group – Death Rate for Stroke Patients | No Different Than National Average |
| Mortality Group – Pressure Ulcer Rate | No Different Than National Average |
| Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications | |
| Mortality Group – Iatrogenic Pneumothorax Rate | No Different Than National Average |
| Mortality Group – In-Hospital Fall with Hip Fracture Rate | |
| Mortality Group – Postoperative Hemorrhage or Hematoma Rate | No Different Than National Average |
| Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than National Average |
| Mortality Group – Postoperative Respiratory Failure Rate | No Different Than National Average |
| Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate | No Different Than National Average |
| Mortality Group – Postoperative Sepsis Rate | No Different Than National Average |
| Mortality Group – Postoperative Wound Dehiscence Rate | No Different Than National Average |
| Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate | No Different Than National Average |
| Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite | No Different Than National Average |
| Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) | 143 |
|---|
| Readmission Score Hospital Return Days for Heart Attack Patients | -3.4 |
|---|---|
| Readmission Score Hospital Return Days for Heart Failure Patients | 45.6 |
| Readmission Score Hospital Return Days for Pneumonia Patients | 16.2 |
| Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) | 12.7 |
| Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy | Not Available |
| Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy | Not Available |
| Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery | 1 |
| Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | 12.9 |
| Readmission Score Rate of Readmission for CABG | Not Available |
| Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients | 18.9 |
| Readmission Score Heart Failure (HF) 30-Day Readmission Rate | 21.1 |
| Readmission Score Rate of Readmission After Hip/Knee Replacement | 4.2 |
| Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) | 15 |
| Readmission Score Pneumonia (PN) 30-Day Readmission Rate | 17.3 |
| Readmission Group Hospital Return Days for Heart Attack Patients | Average Days per 100 Discharges |
| Readmission Group Hospital Return Days for Heart Failure Patients | More Days Than Average per 100 Discharges |
| Readmission Group Hospital Return Days for Pneumonia Patients | Average Days per 100 Discharges |
| Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) | No Different Than the National Rate |
| Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy | Number of Cases Too Small |
| Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy | Number of Cases Too Small |
| Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery | No Different than expected |
| Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | No Different Than the National Rate |
| Readmission Group Rate of Readmission for CABG | Not Available |
| Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients | No Different Than the National Rate |
| Readmission Group Heart Failure (HF) 30-Day Readmission Rate | No Different Than the National Rate |
| Readmission Group Rate of Readmission After Hip/Knee Replacement | No Different Than the National Rate |
| Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) | No Different Than the National Rate |
| Readmission Group Pneumonia (PN) 30-Day Readmission Rate | No Different Than the National Rate |
| CLABSI SIR (Standardized Infection Ratio) | NA |
|---|---|
| CAUTI SIR (Standardized Infection Ratio) | NA |
| SSI SIR (Standardized Infection Ratio) | NA |
| CDI SIR (Standardized Infection Ratio) | NA |
| MRSA SIR (Standardized Infection Ratio) | NA |
| Fiscal Year Begin | Jan 01, 2022 |
|---|---|
| Fiscal Year End | Dec 31, 2022 |
| Charity Care Cost | $3,751 |
|---|---|
| Bad Debt Expense | $3,685 |
| Uncompensated Care Cost | $4,569 |
| Total Uncompensated Care | $5,334 |
| Total Salaries | $25,348 |
|---|---|
| Overhead Expenses (Non-Salary) | $68,991 |
| Depreciation Expense | $2,303 |
| Total Operating Costs | $82,544 |
| Inpatient Charges | $176,431 |
|---|---|
| Outpatient Charges | $216,589 |
| Total Patient Charges | $393,020 |
| Core Wage Costs | $5,008 |
|---|---|
| Wage Costs (RHC/FQHC) | |
| Adjusted Salaries | $25,349 |
| Contract Labor (Patient Care) | $10,988 |
| Wage Costs (Part A Teaching) | |
| Wage Costs (Interns & Residents) |
| Cash & Bank Balances | $1,053 |
|---|---|
| Short-Term Investments | |
| Notes Receivable | |
| Accounts Receivable | $53,169 |
| Allowance for Doubtful Accounts | $-41,043 |
| Inventory | $1,895 |
| Prepaid Expenses | |
| Other Current Assets | |
| Total Current Assets | $18,007 |
| Land Value | $10,628 |
|---|---|
| Land Improvements Value | $533 |
| Building Value | $96,730 |
| Leasehold Improvements | |
| Fixed Equipment Value | $45,346 |
| Major Movable Equipment | |
| Minor Depreciable Equipment | |
| Health IT Assets | |
| Total Fixed Assets | $107,816 |
| Long-Term Investments | |
|---|---|
| Other Assets | $1,631 |
| Total Other Assets | $1,631 |
| Total Assets | $127,455 |
| Accounts Payable | $1,323 |
|---|---|
| Salaries & Wages Payable | $1,027 |
| Payroll Taxes Payable | |
| Short-Term Debt | |
| Deferred Revenue | |
| Other Current Liabilities | $-1,965 |
| Total Current Liabilities | $69,445 |
| Mortgage Debt | |
|---|---|
| Long-Term Notes Payable | $140,028 |
| Unsecured Loans | |
| Other Long-Term Liabilities | $1,606 |
| Total Long-Term Liabilities | $141,634 |
| Total Liabilities | $211,079 |
| General Fund Balance | $-83,624 |
|---|---|
| Total Fund Balances | $-83,624 |
| Total Liabilities & Equity | $127,455 |
| DRG (Non-Outlier) | |
|---|---|
| DRG (Pre-Oct 1) | $9,261 |
| DRG (Post-Oct 1) | $3,715 |
| Outlier Payments | |
| DSH Adjustment | $315 |
| Eligible DSH % | $0 |
| Simulated MC Payments | $7,582 |
| Total IME Payments |
| Inpatient Revenue | $176,646 |
|---|---|
| Outpatient Revenue | $230,084 |
| Total Patient Revenue | $406,730 |
| Contractual Allowances & Discounts | $311,988 |
| Net Patient Revenue | $94,742 |
| Total Operating Expenses | $109,498 |
| Net Service Income | $-14,756 |
| Other Income | $6,107 |
| Total Income | $-8,650 |
| Other Expenses | $-4,424 |
| Net Income | $-4,226 |
| Cost-to-Charge Ratio | $0 |
|---|---|
| Net Medicaid Revenue | $3,279 |
| Medicaid Charges | $38,749 |
| Net CHIP Revenue | |
| CHIP Charges |
| EHR | Epic |
|---|---|
| EHR Version | EpicCare Inpatient (not Community Connect) |
| EHR is Changing | No |
| ERP | Infor |
|---|---|
| ERP Version | S3 |
| EHR is Changing | Yes--In Process of Replacing |