Mission Hospital - Memorial Campus

Mission Hospital - Memorial Campus, located at 509 Biltmore Ave in Asheville, NC, is a 723-bed short-term acute care facility. As part of Mission Health, we offer comprehensive medical services, including digestive health, cancer care, heart care at the Heart Center, neurosciences, and women's services. We are also a Level II Trauma Center with a dedicated Emergency Department. Currently, our pediatric units are temporarily relocated due to renovations, but we continue to provide exceptional care for our youngest patients.

Identifiers

Hospital Name Mission Hospital - Memorial Campus
Facility ID 340002

Location

Address 509 BILTMORE AVE
City/Town Asheville
State NC
ZIP Code 28801
County/Parish BUNCOMBE

Health System

Health System HCA
Health System Website Domain hcahealthcare.com
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 137
Health System Total Beds 39222
Health System Hospital Locations Alaska, California, Colorado, Florida, Georgia, Idaho, Kansas, Kentucky, Louisiana, Missouri, North Carolina, New Hampshire, Nevada, South Carolina, Tennessee, Texas, Utah and Virginia

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details HCA
Emergency Services Yes

No leaders were identified on Mission Hospital - Memorial Campus's website

Residency Programs

Allopathic Residency Program Yes
Dental Residency Program Yes
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 730

Staffing & Personnel

FTE Employees on Payroll 3392.69
FTE Interns & Residents 119.31

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 59397
Inpatient Days (Title XIX) 17304
Total Inpatient Days 228327
Bed Count 733
Available Bed Days 267545
Discharges (Title V) NA
Discharges (Title XVIII) 10631
Discharges (Title XIX) 2563
Total Discharges 42734

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 32678
Inpatient Days (Title XIX; Adults & Peds) 11241
Total Inpatient Days (Adults & Peds) 154085
Bed Count (Adults & Peds) 480
Available Bed Days (Adults & Peds) 175200
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 10631
Discharges (Title XIX; Adults & Peds) 2563
Total Discharges (Adults & Peds) 42734

Quality Summary

Care Quality Stengths Hospital does a good job at treating conditions like heart attacks so that patients don't have to come back to the hospital. Hospital does a good job at treating conditions like heart failure so that patients don't have to come back to the hospital. Hospital does a good job at treating conditions like pneumonia so that patients don't have to come back to the hospital. Hospital does an exceptional job of ensuring patients at the hospital do not get infections
Care Quality Concerns Low overall patient satisfaction. Patients report significant challenges with Staff responsiveness to their needs. Patients reported significant challenges with transitions between departments in the hospital. Patients report challenges the cleanliness of the hospital. Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 47%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients Better Than National Average
Mortality Group – Death Rate for CABG Surgery Patients No Different Than National Average
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients Better Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate Better Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite Better Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 218

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients -22.4
Readmission Score Hospital Return Days for Heart Failure Patients -18.9
Readmission Score Hospital Return Days for Pneumonia Patients -16.2
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 13.1
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy 11.2
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy 3.7
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 1.3
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 11
Readmission Score Rate of Readmission for CABG 9.9
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 17.3
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 17.5
Readmission Score Rate of Readmission After Hip/Knee Replacement 3.9
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 13.1
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 14.9
Readmission Group Hospital Return Days for Heart Attack Patients Fewer Days Than Average per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients Fewer Days Than Average per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Fewer Days Than Average per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Worse than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Better Than the National Rate
Readmission Group Rate of Readmission for CABG No Different Than the National Rate
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate Better Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) Better Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 0.691
CAUTI SIR (Standardized Infection Ratio) 0.329
SSI SIR (Standardized Infection Ratio) 0.581
CDI SIR (Standardized Infection Ratio) 0.341
MRSA SIR (Standardized Infection Ratio) 0.565

Fiscal Period

Fiscal Year Begin Oct 01, 2021
Fiscal Year End Sep 30, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $52,077
Bad Debt Expense $37,230
Uncompensated Care Cost $59,516
Total Uncompensated Care $59,516

Operating Expenses ($ thousands)

Total Salaries $264,700
Overhead Expenses (Non-Salary) $938,154
Depreciation Expense $94,556
Total Operating Costs $946,028

Charges ($ thousands)

Inpatient Charges $2,754,588
Outpatient Charges $2,216,542
Total Patient Charges $4,971,130

Wage-Related Details ($ thousands)

Core Wage Costs $50,955
Wage Costs (RHC/FQHC)
Adjusted Salaries $264,495
Contract Labor (Patient Care) $6,258
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $1,444
Short-Term Investments
Notes Receivable
Accounts Receivable $304,159
Allowance for Doubtful Accounts $-112,263
Inventory $39,196
Prepaid Expenses $4,071
Other Current Assets
Total Current Assets $243,851

Balance Sheet – Fixed Assets ($ thousands)

Land Value $99,471
Land Improvements Value $5,341
Building Value $503,286
Leasehold Improvements $23,486
Fixed Equipment Value $184,141
Major Movable Equipment $229,405
Minor Depreciable Equipment $148,498
Health IT Assets
Total Fixed Assets $909,054

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $974
Other Assets $102,233
Total Other Assets $103,207
Total Assets $1,256,112

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $56,421
Salaries & Wages Payable $22,746
Payroll Taxes Payable $16,527
Short-Term Debt $1,285
Deferred Revenue
Other Current Liabilities $8,929
Total Current Liabilities $105,909

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable $3,521
Unsecured Loans $-453,784
Other Long-Term Liabilities $31,851
Total Long-Term Liabilities $-418,412
Total Liabilities $-312,503

Balance Sheet – Equity ($ thousands)

General Fund Balance $1,568,615
Total Fund Balances $1,568,615
Total Liabilities & Equity $1,256,112

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1)
DRG (Post-Oct 1) $129,961
Outlier Payments
DSH Adjustment $4,305
Eligible DSH % $0
Simulated MC Payments $111,003
Total IME Payments $10,733

Revenue & Income Statement ($ thousands)

Inpatient Revenue $2,754,588
Outpatient Revenue $2,253,416
Total Patient Revenue $5,008,004
Contractual Allowances & Discounts $3,708,448
Net Patient Revenue $1,299,557
Total Operating Expenses $1,202,855
Net Service Income $96,702
Other Income $59,235
Total Income $155,937
Other Expenses
Net Income $155,937

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $168,234
Medicaid Charges $663,085
Net CHIP Revenue
CHIP Charges

EHR Information

EHR MEDITECH Expanse
EHR Version Expanse
EHR is Changing Yes--In Process of Replacing

ERP Information

ERP Unknown
ERP Version NA
EHR is Changing No