Kenmore Mercy Hospital

Kenmore Mercy Hospital, located at 2950 Elmwood Avenue in Kenmore, NY, has been serving the Buffalo North towns and Niagara County since 1951. As part of Catholic Health, we offer comprehensive healthcare services, including 24-hour emergency care and specialized stroke and orthopedic centers. Kenmore Mercy is the only hospital in Western New York with both an Advanced Primary Stroke certification from the Joint Commission and a Magnet designation. We provide all the services of a large academic hospital in a community setting, with a focus on quality patient care and safety.

Identifiers

Hospital Name Kenmore Mercy Hospital
Facility ID 330102

Location

Address 2950 ELMWOOD AVENUE
City/Town Kenmore
State NY
ZIP Code 14217
County/Parish ERIE

Health System

Health System Catholic Health System (NY)
Health System Website Domain chsbuffalo.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 4
Health System Total Beds 1163
Health System Hospital Locations New York

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details Catholic Health System (NY)
Emergency Services Yes

Walter Ludwig

President

Walter Ludwig has been president of Kenmore Mercy Hospital since January 2018. [2] He joined Catholic Health in November 2009 as chief operating officer at Kenmore Mercy. [2] Ludwig's initial training was as a pharmacist, with his first leadership role as the director of pharmacy services at Children's Hospital. [2] After earning his Master of Business Administration from the University at Buffalo, he was promoted to various administrative and leadership roles in the Kaleida Health system and served at both DeGraff Memorial Hospital and Millard Fillmore Suburban Hospital. [2, 3, 4] During his tenure as COO of Kenmore Mercy, Mr. Ludwig helped lead a campus reconfiguration project, which included the building of a new emergency department and knee and hip center. [5] He is active in the local community, serving on the board of directors of the Ken-Ton Chamber of Commerce, Buffalo Academy of the Sacred Heart, and Community Connections of New York. [4]

Heather Telford, MS, BSN, CEN, NEA-BC

Vice President of Patient Care Services

NA

Eric Koch, DO

Vice President of Medical Affairs

NA

Michael Burke

Manager of Financial Services

NA

Andrew Croisdale

Director of Operations

NA

Margaret Gabriele, BSN/BSW, CCMC

Site Manager of Care Management

NA

Kevin Gibson

Director of Rehabilitation Services Inpatient & Medical Rehab

NA

Jeanette Hughes, RN, MSN, CPHQ, NE-BC

Director of Nursing, Patient Care Services

NA

Susan Jandzinski

Executive Director of Development, Kenmore Mercy Hospital Foundation

NA

Br. Felipe Martinez

Vice President, Mission Integration

NA

Michelle Mendiola

Manager of Public Relations

NA

Jo Ann Pellegrino, Ph.D., RN, RNFA

Director of Nursing, Perioperative Services

NA

Susan Stranc

Manager of Human Resources

NA

Laura Verbanic

Director of Quality and Patient Safety

NA

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 184

Staffing & Personnel

FTE Employees on Payroll 836.6
FTE Interns & Residents NA

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 6141
Inpatient Days (Title XIX) 545
Total Inpatient Days 29029
Bed Count 159
Available Bed Days 58035
Discharges (Title V) NA
Discharges (Title XVIII) 1202
Discharges (Title XIX) 82
Total Discharges 6284

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 5637
Inpatient Days (Title XIX; Adults & Peds) 503
Total Inpatient Days (Adults & Peds) 26025
Bed Count (Adults & Peds) 143
Available Bed Days (Adults & Peds) 52195
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 1202
Discharges (Title XIX; Adults & Peds) 82
Total Discharges (Adults & Peds) 6284

Quality Summary

Care Quality Stengths High overall patient satisfaction. The hospital is average in every measured mortality rate Hospital does an exceptional job of ensuring patients at the hospital do not get infections
Care Quality Concerns Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated Hospital does not do a good job of treating conditions like pneumonia so that patients don't have to come back to the hospital.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 74%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 210

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients Not Available
Readmission Score Hospital Return Days for Heart Failure Patients 8
Readmission Score Hospital Return Days for Pneumonia Patients 34.1
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 13
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 0.5
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 13.2
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 20.2
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 20
Readmission Score Rate of Readmission After Hip/Knee Replacement 4.4
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 15.2
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 17.9
Readmission Group Hospital Return Days for Heart Attack Patients Number of Cases Too Small
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients More Days Than Average per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Better than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 0.000
CAUTI SIR (Standardized Infection Ratio) 0.099
SSI SIR (Standardized Infection Ratio) 1.105
CDI SIR (Standardized Infection Ratio) 0.648
MRSA SIR (Standardized Infection Ratio) 0.815

Fiscal Period

Fiscal Year Begin Jan 01, 2022
Fiscal Year End Dec 31, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $1,231
Bad Debt Expense $3,029
Uncompensated Care Cost $2,621
Total Uncompensated Care $8,612

Operating Expenses ($ thousands)

Total Salaries $80,156
Overhead Expenses (Non-Salary) $117,355
Depreciation Expense $7,089
Total Operating Costs $182,777

Charges ($ thousands)

Inpatient Charges $207,857
Outpatient Charges $173,859
Total Patient Charges $381,715

Wage-Related Details ($ thousands)

Core Wage Costs $12,805
Wage Costs (RHC/FQHC)
Adjusted Salaries $80,333
Contract Labor (Patient Care) $5,521
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $14,634
Short-Term Investments
Notes Receivable
Accounts Receivable $31,403
Allowance for Doubtful Accounts $-5,604
Inventory $2,256
Prepaid Expenses $142
Other Current Assets $837
Total Current Assets $75,178

Balance Sheet – Fixed Assets ($ thousands)

Land Value $236
Land Improvements Value $1,965
Building Value $78,303
Leasehold Improvements $26,857
Fixed Equipment Value $15,321
Major Movable Equipment $48,572
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $51,324

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $4,635
Other Assets $14,297
Total Other Assets $20,389
Total Assets $146,892

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $11,468
Salaries & Wages Payable
Payroll Taxes Payable
Short-Term Debt $1,573
Deferred Revenue $149
Other Current Liabilities $36,618
Total Current Liabilities $49,807

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt $47,245
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities $23,776
Total Long-Term Liabilities $71,021
Total Liabilities $120,828

Balance Sheet – Equity ($ thousands)

General Fund Balance $26,063
Total Fund Balances $26,063
Total Liabilities & Equity $146,892

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $9,415
DRG (Post-Oct 1) $3,028
Outlier Payments
DSH Adjustment $210
Eligible DSH % $0
Simulated MC Payments $25,565
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $205,972
Outpatient Revenue $175,744
Total Patient Revenue $381,715
Contractual Allowances & Discounts $212,036
Net Patient Revenue $169,679
Total Operating Expenses $197,511
Net Service Income $-27,832
Other Income $3,587
Total Income $-24,245
Other Expenses
Net Income $-24,245

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $30,180
Medicaid Charges $74,847
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Unknown
ERP Version NA
EHR is Changing No