UMass Memorial Health – Milford Regional Medical Center

UMass Memorial Health – Milford Regional Medical Center, located at 14 Prospect Street in Milford, MA, is a full-service community and regional teaching hospital serving over 20 towns. As part of the UMass Memorial Health system, we provide personalized care, ensuring patients receive the right treatment at the right time. Our 148-bed facility features advanced technologies, skilled physicians, and partnerships with renowned institutions like Dana-Farber Brigham Cancer Center. Experience exceptional healthcare services delivered with dignity, compassion, and respect right here in your community. We are committed to providing high-quality local care in a warm, sensitive, and respectful environment where you can feel confident in your treatment.

Identifiers

Hospital Name UMass Memorial Health – Milford Regional Medical Center
Facility ID 220090

Location

Address 14 PROSPECT STREET
City/Town Milford
State MA
ZIP Code 1757
County/Parish WORCESTER

Health System

Health System Umass Memorial Health
Health System Website Domain ummhealth.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 6
Health System Total Beds 870
Health System Hospital Locations Massachusetts

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Other
Ownership Details UMass Memorial Health
Emergency Services Yes

Edward J. Kelly

President & Chief Executive Officer

Has led the hospital as CEO since 2016 after serving on the executive team since 1993.

Peter B. Smulowitz, MD, MPH

Chief Medical Officer

NA

Nicole A. Thyne

Executive Vice-President & COO

NA

Beth Cadle

Vice-President of Finance & CFO

NA

Judy M. Kelly

Vice-President of Patient Care Services & Chief Nursing Officer

NA

Bert A. Thurlo-Walsh

Chief Quality Officer, Vice-President for Clinical Transformation & Medical Staff Services

Experienced Quality And Patient Safety leader with a demonstrated history of working in the hospital & health care industry.

Tricia Oliver

Vice President of Public Relations, Marketing & Communications

NA

Residency Programs

Allopathic Residency Program Yes
Dental Residency Program Yes
Osteopathic Residency Program Yes
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 121

Staffing & Personnel

FTE Employees on Payroll 1245.64
FTE Interns & Residents 13.12

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 16090
Inpatient Days (Title XIX) 4556
Total Inpatient Days 37804
Bed Count 148
Available Bed Days 54020
Discharges (Title V) NA
Discharges (Title XVIII) 3803
Discharges (Title XIX) 1397
Total Discharges 9045

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 14808
Inpatient Days (Title XIX; Adults & Peds) 3495
Total Inpatient Days (Adults & Peds) 32558
Bed Count (Adults & Peds) 138
Available Bed Days (Adults & Peds) 50370
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 3803
Discharges (Title XIX; Adults & Peds) 1397
Total Discharges (Adults & Peds) 9045

Quality Summary

Care Quality Stengths High overall patient satisfaction. Hospital does an exceptional job of ensuring patients at the hospital do not get infections
Care Quality Concerns Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated Hospital does not do a good job of treating conditions like heart failure so that patients don't have to come back to the hospital.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 78%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients Better Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 248

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients 29.4
Readmission Score Hospital Return Days for Heart Failure Patients 18.1
Readmission Score Hospital Return Days for Pneumonia Patients 12.2
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 13.1
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 0.7
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 13.9
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 21.1
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 23.9
Readmission Score Rate of Readmission After Hip/Knee Replacement 3.8
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 17
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 19.1
Readmission Group Hospital Return Days for Heart Attack Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients More Days Than Average per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate Worse Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) Worse Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate Worse Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 0.757
CAUTI SIR (Standardized Infection Ratio) 0.296
SSI SIR (Standardized Infection Ratio) 0.509
CDI SIR (Standardized Infection Ratio) 0.426
MRSA SIR (Standardized Infection Ratio) 0.786

Fiscal Period

Fiscal Year Begin Oct 01, 2021
Fiscal Year End Sep 30, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $1,848
Bad Debt Expense $8,479
Uncompensated Care Cost $5,226
Total Uncompensated Care $14,792

Operating Expenses ($ thousands)

Total Salaries $112,758
Overhead Expenses (Non-Salary) $160,184
Depreciation Expense $12,375
Total Operating Costs $255,306

Charges ($ thousands)

Inpatient Charges $185,635
Outpatient Charges $442,455
Total Patient Charges $628,090

Wage-Related Details ($ thousands)

Core Wage Costs $26,041
Wage Costs (RHC/FQHC)
Adjusted Salaries $112,758
Contract Labor (Patient Care) $12,160
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $1,027
Short-Term Investments $33,241
Notes Receivable
Accounts Receivable $26,938
Allowance for Doubtful Accounts
Inventory $5,134
Prepaid Expenses $3,784
Other Current Assets $3,939
Total Current Assets $74,062

Balance Sheet – Fixed Assets ($ thousands)

Land Value $7,465
Land Improvements Value $3,385
Building Value $144,173
Leasehold Improvements
Fixed Equipment Value $27,493
Major Movable Equipment $34,176
Minor Depreciable Equipment $1,236
Health IT Assets $48,464
Total Fixed Assets $138,206

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $10,165
Other Assets $26,721
Total Other Assets $36,886
Total Assets $249,154

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $14,222
Salaries & Wages Payable $12,084
Payroll Taxes Payable
Short-Term Debt
Deferred Revenue
Other Current Liabilities $12,085
Total Current Liabilities $38,391

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt $108,976
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities $2,390
Total Long-Term Liabilities $111,366
Total Liabilities $149,756

Balance Sheet – Equity ($ thousands)

General Fund Balance $92,068
Total Fund Balances $99,397
Total Liabilities & Equity $249,154

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1)
DRG (Post-Oct 1) $39,996
Outlier Payments
DSH Adjustment $444
Eligible DSH % $0
Simulated MC Payments $15,992
Total IME Payments $1,891

Revenue & Income Statement ($ thousands)

Inpatient Revenue $185,810
Outpatient Revenue $442,280
Total Patient Revenue $628,090
Contractual Allowances & Discounts $373,446
Net Patient Revenue $254,645
Total Operating Expenses $272,942
Net Service Income $-18,297
Other Income $12,285
Total Income $-6,012
Other Expenses
Net Income $-6,012

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $31,621
Medicaid Charges $96,021
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Workday
ERP Version NA
EHR is Changing No