North Country Hospital

North Country Hospital, located at 189 Prouty Drive in Newport, VT, is your community-focused healthcare provider. As a non-profit acute care hospital serving the Northeast Kingdom, we offer compassionate professionals, advanced technology, and quality care for all stages of life. Nestled on 30 acres near beautiful Lake Memphremagog and Vermont's Green Mountains, we provide convenient access to a 24-hour emergency department, surgical suite, obstetrics, pediatrics, and more. North Country Hospital is committed to delivering exceptional care that makes a difference in the lives of our patients and the community.

Identifiers

Hospital Name North Country Hospital
Facility ID 471304

Location

Address 189 PROUTY DRIVE
City/Town Newport
State VT
ZIP Code 5855
County/Parish ORLEANS

Health System

Health System Independent
Health System Website Domain northcountryhospital.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 1
Health System Total Beds 25
Health System Hospital Locations Vermont

Ownership & Characteristics

Hospital Type Critical Access Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details North Country Hospital & Health Center,Inc
Emergency Services Yes

Thomas E. Frank

President & CEO

Returned to North Country Hospital as Chief Executive Officer in April, having previously served as Chief Operating Officer from 2012 – 2019.

Tracey Paul

Chief Operating Officer

Has served as Chief Operating Officer and interim Chief Financial Officer.

Denise Carter

Chief Nursing Officer Vice President, Patient Care Services

Originally came as a traveling nurse to lead the Emergency Department.

Fred Schaffer

Chief Financial Officer

NA

Kevin Irish

Chief Information Officer

NA

Katie Peck

Human Resources Director

Leads the Human Resources department.

Wendy H. Franklin

Director of Communications & Foundation

NA

Residency Programs

Allopathic Residency Program No
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 25

Staffing & Personnel

FTE Employees on Payroll 333.5
FTE Interns & Residents NA

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 2362
Inpatient Days (Title XIX) 832
Total Inpatient Days 5775
Bed Count 25
Available Bed Days 9125
Discharges (Title V) NA
Discharges (Title XVIII) 516
Discharges (Title XIX) 230
Total Discharges 1305

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 1816
Inpatient Days (Title XIX; Adults & Peds) 551
Total Inpatient Days (Adults & Peds) 3653
Bed Count (Adults & Peds) 25
Available Bed Days (Adults & Peds) 9125
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 516
Discharges (Title XIX; Adults & Peds) 230
Total Discharges (Adults & Peds) 1305

Quality Summary

Care Quality Stengths High overall patient satisfaction. Patients report that staff was good at responding quickly to their needs. Patients report that staff is excellent in meeting their needs very quickly. Patients were very positive about the cleanliness of the hospital.
Care Quality Concerns

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 55%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients Worse Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications
Mortality Group – Iatrogenic Pneumothorax Rate
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate
Mortality Group – Postoperative Respiratory Failure Rate
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate
Mortality Group – Postoperative Sepsis Rate
Mortality Group – Postoperative Wound Dehiscence Rate
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) Not Available

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients Not Available
Readmission Score Hospital Return Days for Heart Failure Patients 0.5
Readmission Score Hospital Return Days for Pneumonia Patients 14.5
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 12.7
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 1
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 13.5
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 19.6
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 20.5
Readmission Score Rate of Readmission After Hip/Knee Replacement Not Available
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 14.4
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 17.4
Readmission Group Hospital Return Days for Heart Attack Patients Number of Cases Too Small
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement Number of Cases Too Small
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) NA
CAUTI SIR (Standardized Infection Ratio) NA
SSI SIR (Standardized Infection Ratio) NA
CDI SIR (Standardized Infection Ratio) NA
MRSA SIR (Standardized Infection Ratio) NA

Fiscal Period

Fiscal Year Begin Oct 01, 2021
Fiscal Year End Sep 30, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $802
Bad Debt Expense $2,015
Uncompensated Care Cost $1,580
Total Uncompensated Care $4,782

Operating Expenses ($ thousands)

Total Salaries $40,568
Overhead Expenses (Non-Salary) $59,737
Depreciation Expense $3,502
Total Operating Costs $71,815

Charges ($ thousands)

Inpatient Charges $33,444
Outpatient Charges $147,365
Total Patient Charges $180,809

Wage-Related Details ($ thousands)

Core Wage Costs
Wage Costs (RHC/FQHC)
Adjusted Salaries
Contract Labor (Patient Care)
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $3,770
Short-Term Investments
Notes Receivable
Accounts Receivable $58,882
Allowance for Doubtful Accounts $-46,426
Inventory $2,753
Prepaid Expenses $1,107
Other Current Assets $282
Total Current Assets $27,178

Balance Sheet – Fixed Assets ($ thousands)

Land Value $406
Land Improvements Value $2,178
Building Value $22,405
Leasehold Improvements $24,023
Fixed Equipment Value $26,159
Major Movable Equipment $2,493
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $22,673

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $55,079
Other Assets $1,743
Total Other Assets $56,822
Total Assets $106,672

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $6,706
Salaries & Wages Payable $11,400
Payroll Taxes Payable
Short-Term Debt $4,741
Deferred Revenue
Other Current Liabilities $3,966
Total Current Liabilities $26,812

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable $13,318
Unsecured Loans
Other Long-Term Liabilities $3,259
Total Long-Term Liabilities $16,577
Total Liabilities $43,389

Balance Sheet – Equity ($ thousands)

General Fund Balance $63,283
Total Fund Balances $63,283
Total Liabilities & Equity $106,672

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1)
DRG (Post-Oct 1)
Outlier Payments
DSH Adjustment
Eligible DSH %
Simulated MC Payments
Total IME Payments

Revenue & Income Statement ($ thousands)

Inpatient Revenue $28,740
Outpatient Revenue $188,127
Total Patient Revenue $216,867
Contractual Allowances & Discounts $146,058
Net Patient Revenue $70,809
Total Operating Expenses $100,305
Net Service Income $-29,496
Other Income $24,496
Total Income $-5,000
Other Expenses $11,483
Net Income $-16,483

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $10,960
Medicaid Charges $39,101
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Oracle Health Millennium CommunityWorks
EHR Version Oracle Health Millennium CommunityWorks
EHR is Changing No

ERP Information

ERP Unknown
ERP Version NA
EHR is Changing Yes--In Process of Replacing