Doctors' Center Hospital Orlando Health - San Juan, located at 1395 Calle San Rafael Parada 20, San Juan, PR, is a premier healthcare provider offering a wide range of medical services. As part of the Orlando Health network, we are dedicated to elevating patient care through advanced technology, expert physicians, and a commitment to excellence. Our hospital provides comprehensive services, including emergency care, cardiology, orthopedic surgery, and robotic surgery. We strive to deliver accessible, high-quality healthcare to the people of San Juan and beyond, ensuring a seamless transition of care for patients traveling between Puerto Rico and Central Florida.
| Hospital Name | Doctors' Center Hospital Orlando Health - San Juan |
|---|---|
| Facility ID | 400006 |
| Address | 1395 CALLE SAN RAFAEL PARADA 20 |
|---|---|
| City/Town | San Juan |
| State | PR |
| ZIP Code | 909 |
| County/Parish | SAN JUAN |
| Health System | Orlando Health |
|---|---|
| Health System Website Domain | orlandohealth.com |
| Recently Joined Health System (Past 4 Years) | Yes |
| Health System Total Hospitals | 11 |
|---|---|
| Health System Total Beds | 4412 |
| Health System Hospital Locations | Alabama, Florida and NA |
| Hospital Type | Acute Care Hospitals |
|---|---|
| Hospital Ownership | Proprietary |
| Ownership Details | Doctors' Center Hospital |
| Emergency Services | Yes |
Son of the founder, Dr. Pedro Blanco Lugo. Assumed the position in 1996.
NA
Has been with the institution for 13 years (as of a report in 2024).
| Allopathic Residency Program | No |
|---|---|
| Dental Residency Program | No |
| Osteopathic Residency Program | No |
| Other Residency Programs | No |
| Pediatric Residency Program | No |
| Licensed Beds | 160 |
|---|
| FTE Employees on Payroll | 332.86 |
|---|---|
| FTE Interns & Residents | NA |
| Inpatient Days (Title V) | NA |
|---|---|
| Inpatient Days (Title XVIII) | 2604 |
| Inpatient Days (Title XIX) | 10438 |
| Total Inpatient Days | 30626 |
| Bed Count | 129 |
| Available Bed Days | 47085 |
| Discharges (Title V) | NA |
| Discharges (Title XVIII) | 355 |
| Discharges (Title XIX) | 1934 |
| Total Discharges | 5264 |
| Inpatient Days (Title V; Adults & Peds) | NA |
|---|---|
| Inpatient Days (Title XVIII; Adults & Peds) | 2551 |
| Inpatient Days (Title XIX; Adults & Peds) | 10438 |
| Total Inpatient Days (Adults & Peds) | 29849 |
| Bed Count (Adults & Peds) | 123 |
| Available Bed Days (Adults & Peds) | 44895 |
| Discharges (Title V; Adults & Peds) | NA |
| Discharges (Title XVIII; Adults & Peds) | 355 |
| Discharges (Title XIX; Adults & Peds) | 1934 |
| Total Discharges (Adults & Peds) | 5264 |
| Care Quality Stengths | The hospital is average in every measured mortality rate |
|---|---|
| Care Quality Concerns | Low overall patient satisfaction. Patients report significant challenges with Staff responsiveness to their needs. Patients report challenges with communication about their medications. Patients reported challenges with communication about thei discharge and follow up instructions. Patients reported significant challenges with transitions between departments in the hospital. Hospital does not do a good job of treating conditions like pneumonia so that patients don't have to come back to the hospital. |
| Nurse Communication – Star Rating | |
|---|---|
| Doctor Communication – Star Rating | |
| Staff Responsiveness – Star Rating | |
| Communication About Medicines – Star Rating | |
| Discharge Information – Star Rating | |
| Care Transition – Star Rating | |
| Cleanliness – Star Rating | |
| Quietness – Star Rating | |
| Overall Hospital Rating – Star Rating | |
| Recommend Hospital – Star Rating |
| Percent of Patients Who Definitely Recommend the Hospital | 63% |
|---|
| Mortality Group – Rate of Complications for Hip/Knee Replacement Patients | |
|---|---|
| Mortality Group – Death Rate for Heart Attack Patients | |
| Mortality Group – Death Rate for CABG Surgery Patients | |
| Mortality Group – Death Rate for COPD Patients | |
| Mortality Group – Death Rate for Heart Failure Patients | |
| Mortality Group – Death Rate for Pneumonia Patients | No Different Than National Average |
| Mortality Group – Death Rate for Stroke Patients | |
| Mortality Group – Pressure Ulcer Rate | |
| Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications | |
| Mortality Group – Iatrogenic Pneumothorax Rate | |
| Mortality Group – In-Hospital Fall with Hip Fracture Rate | |
| Mortality Group – Postoperative Hemorrhage or Hematoma Rate | |
| Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate | |
| Mortality Group – Postoperative Respiratory Failure Rate | |
| Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate | |
| Mortality Group – Postoperative Sepsis Rate | |
| Mortality Group – Postoperative Wound Dehiscence Rate | |
| Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate | |
| Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite |
| Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) | Not Available |
|---|
| Readmission Score Hospital Return Days for Heart Attack Patients | Not Available |
|---|---|
| Readmission Score Hospital Return Days for Heart Failure Patients | Not Available |
| Readmission Score Hospital Return Days for Pneumonia Patients | 33.5 |
| Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) | Not Available |
| Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy | Not Available |
| Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy | Not Available |
| Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery | Not Available |
| Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | Not Available |
| Readmission Score Rate of Readmission for CABG | Not Available |
| Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients | Not Available |
| Readmission Score Heart Failure (HF) 30-Day Readmission Rate | Not Available |
| Readmission Score Rate of Readmission After Hip/Knee Replacement | Not Available |
| Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) | 16.9 |
| Readmission Score Pneumonia (PN) 30-Day Readmission Rate | 17 |
| Readmission Group Hospital Return Days for Heart Attack Patients | Number of Cases Too Small |
| Readmission Group Hospital Return Days for Heart Failure Patients | Number of Cases Too Small |
| Readmission Group Hospital Return Days for Pneumonia Patients | More Days Than Average per 100 Discharges |
| Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) | Number of Cases Too Small |
| Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy | Not Available |
| Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy | Not Available |
| Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery | Number of cases too small |
| Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | Number of Cases Too Small |
| Readmission Group Rate of Readmission for CABG | Not Available |
| Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients | Number of Cases Too Small |
| Readmission Group Heart Failure (HF) 30-Day Readmission Rate | Number of Cases Too Small |
| Readmission Group Rate of Readmission After Hip/Knee Replacement | Number of Cases Too Small |
| Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) | Worse Than the National Rate |
| Readmission Group Pneumonia (PN) 30-Day Readmission Rate | No Different Than the National Rate |
| CLABSI SIR (Standardized Infection Ratio) | NA |
|---|---|
| CAUTI SIR (Standardized Infection Ratio) | NA |
| SSI SIR (Standardized Infection Ratio) | NA |
| CDI SIR (Standardized Infection Ratio) | NA |
| MRSA SIR (Standardized Infection Ratio) | NA |
| Fiscal Year Begin | Jan 01, 2022 |
|---|---|
| Fiscal Year End | Dec 31, 2022 |
| Charity Care Cost | |
|---|---|
| Bad Debt Expense | $1,987 |
| Uncompensated Care Cost | $872 |
| Total Uncompensated Care | $938 |
| Total Salaries | $9,317 |
|---|---|
| Overhead Expenses (Non-Salary) | $25,848 |
| Depreciation Expense | $596 |
| Total Operating Costs | $31,976 |
| Inpatient Charges | $47,397 |
|---|---|
| Outpatient Charges | $24,002 |
| Total Patient Charges | $71,399 |
| Core Wage Costs | $1,421 |
|---|---|
| Wage Costs (RHC/FQHC) | |
| Adjusted Salaries | $9,317 |
| Contract Labor (Patient Care) | $1,523 |
| Wage Costs (Part A Teaching) | |
| Wage Costs (Interns & Residents) |
| Cash & Bank Balances | $-29 |
|---|---|
| Short-Term Investments | |
| Notes Receivable | |
| Accounts Receivable | $12,441 |
| Allowance for Doubtful Accounts | $-2,497 |
| Inventory | $630 |
| Prepaid Expenses | $101 |
| Other Current Assets | |
| Total Current Assets | $11,642 |
| Land Value | |
|---|---|
| Land Improvements Value | |
| Building Value | |
| Leasehold Improvements | $509 |
| Fixed Equipment Value | |
| Major Movable Equipment | $14,129 |
| Minor Depreciable Equipment | |
| Health IT Assets | |
| Total Fixed Assets | $1,643 |
| Long-Term Investments | |
|---|---|
| Other Assets | $7,852 |
| Total Other Assets | $7,852 |
| Total Assets | $21,137 |
| Accounts Payable | $8,225 |
|---|---|
| Salaries & Wages Payable | $640 |
| Payroll Taxes Payable | $39 |
| Short-Term Debt | |
| Deferred Revenue | |
| Other Current Liabilities | $383 |
| Total Current Liabilities | $9,287 |
| Mortgage Debt | $13,916 |
|---|---|
| Long-Term Notes Payable | |
| Unsecured Loans | |
| Other Long-Term Liabilities | $6,856 |
| Total Long-Term Liabilities | $20,772 |
| Total Liabilities | $30,059 |
| General Fund Balance | $-8,922 |
|---|---|
| Total Fund Balances | $-8,922 |
| Total Liabilities & Equity | $21,137 |
| DRG (Non-Outlier) | |
|---|---|
| DRG (Pre-Oct 1) | $1,918 |
| DRG (Post-Oct 1) | $610 |
| Outlier Payments | |
| DSH Adjustment | $110 |
| Eligible DSH % | $0 |
| Simulated MC Payments | |
| Total IME Payments |
| Inpatient Revenue | $47,397 |
|---|---|
| Outpatient Revenue | $24,002 |
| Total Patient Revenue | $71,399 |
| Contractual Allowances & Discounts | $35,513 |
| Net Patient Revenue | $35,886 |
| Total Operating Expenses | $35,166 |
| Net Service Income | $721 |
| Other Income | $1,195 |
| Total Income | $1,916 |
| Other Expenses | |
| Net Income | $1,916 |
| Cost-to-Charge Ratio | $0 |
|---|---|
| Net Medicaid Revenue | |
| Medicaid Charges | |
| Net CHIP Revenue | |
| CHIP Charges |
| EHR | MEDITECH Expanse |
|---|---|
| EHR Version | Expanse |
| EHR is Changing | No |
| ERP | Infor |
|---|---|
| ERP Version | S3 |
| EHR is Changing | No |