Lancaster General Hospital

Located at 555 North Duke Street in Lancaster, PA, Lancaster General Hospital, a proud member of Penn Medicine, offers the most advanced medical care in South Central Pennsylvania. As a 590-bed non-profit hospital, we provide a wide range of specialty services, including cardiology, orthopedics, and pediatrics. Our Level I Trauma Center and critical care units ensure we are ready when you need us most. Lancaster General Hospital is recognized for clinical excellence, patient safety, and has achieved Magnet designation for nursing excellence.

Identifiers

Hospital Name	Lancaster General Hospital
Facility ID	390100

Location

Address	555 NORTH DUKE STREET
City/Town	Lancaster
State	PA
ZIP Code	17602
County/Parish	LANCASTER

Health System

Health System	Penn Medicine
Health System Website Domain	pennmedicine.org
Recently Joined Health System (Past 4 Years)	No

Health System Size & Scope

Health System Total Hospitals	7
Health System Total Beds	2718
Health System Hospital Locations	New Jersey and Pennsylvania

Ownership & Characteristics

Hospital Type	Acute Care Hospitals
Hospital Ownership	Voluntary non-profit - Private
Ownership Details	University of Pennsylvania Health System
Emergency Services	Yes

John J. Herman, MBA, FACHE

Chief Executive Officer

Professional biography available on the Penn Medicine Lancaster General Health Executive Leadership page.

Michael Barber

Chief Operating Officer

Professional biography available on the Penn Medicine Lancaster General Health Executive Leadership page.

Kay A. Brady

Chief Human Resources Officer

Professional biography available on the Penn Medicine Lancaster General Health Executive Leadership page.

Margaret F. Costella

Senior Vice President and General Counsel

Professional biography available on the Penn Medicine Lancaster General Health Executive Leadership page.

Gary Davidson

Senior Vice President and Chief Information Officer Associate Chief Information Officer, Information Services Integrated Solutions

Professional biography available on the Penn Medicine Lancaster General Health Executive Leadership page.

Geoffrey Eddowes

Senior Vice President and Senior Operating Officer, Women & Babies Hospital

Professional biography available on the Penn Medicine Lancaster General Health Executive Leadership page.

Tammy L. Ober

Chief Growth Officer

Professional biography available on the Penn Medicine Lancaster General Health Executive Leadership page.

Tim Zellers, MBA, MSN, CRNP

Chief Nursing Officer

Professional biography available on the Penn Medicine Lancaster General Health Executive Leadership page.

Gary A. Welch

Chief Financial Officer

Professional biography available on the Penn Medicine Lancaster General Health Executive Leadership page.

Residency Programs

Allopathic Residency Program	No
Dental Residency Program	No
Osteopathic Residency Program	No
Other Residency Programs	Yes
Pediatric Residency Program	No

Capacity & Services

Licensed Beds	537

Staffing & Personnel

FTE Employees on Payroll	6430
FTE Interns & Residents	46.27

Inpatient Utilization

Inpatient Days (Title V)	NA
Inpatient Days (Title XVIII)	39358
Inpatient Days (Title XIX)	4550
Total Inpatient Days	150655
Bed Count	620
Available Bed Days	226300
Discharges (Title V)	NA
Discharges (Title XVIII)	7605
Discharges (Title XIX)	495
Total Discharges	26640

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds)	NA
Inpatient Days (Title XVIII; Adults & Peds)	34278
Inpatient Days (Title XIX; Adults & Peds)	4550
Total Inpatient Days (Adults & Peds)	123749
Bed Count (Adults & Peds)	543
Available Bed Days (Adults & Peds)	198195
Discharges (Title V; Adults & Peds)	NA
Discharges (Title XVIII; Adults & Peds)	7605
Discharges (Title XIX; Adults & Peds)	495
Total Discharges (Adults & Peds)	26640

Quality Summary

Care Quality Stengths	Average overall patient satisfaction. Hospital does a good job at treating conditions like heart failure so that patients don't have to come back to the hospital. Hospital does an exceptional job of ensuring patients at the hospital do not get infections
Care Quality Concerns	Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital	72%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients	No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients	No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients	No Different Than National Average
Mortality Group – Death Rate for COPD Patients	No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients	Better Than National Average
Mortality Group – Death Rate for Pneumonia Patients	Better Than National Average
Mortality Group – Death Rate for Stroke Patients	Better Than National Average
Mortality Group – Pressure Ulcer Rate	No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications	No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate	No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate	No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate	No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate	Better Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate	No Different Than National Average
Mortality Group – Postoperative Sepsis Rate	No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate	No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate	No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite	Better Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better)	228

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients	2.8
Readmission Score Hospital Return Days for Heart Failure Patients	-38.3
Readmission Score Hospital Return Days for Pneumonia Patients	-13.2
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies)	11.1
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy	10.7
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy	4.4
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery	0.8
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate	13.7
Readmission Score Rate of Readmission for CABG	11.2
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients	18.5
Readmission Score Heart Failure (HF) 30-Day Readmission Rate	15
Readmission Score Rate of Readmission After Hip/Knee Replacement	4.5
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide)	12.4
Readmission Score Pneumonia (PN) 30-Day Readmission Rate	14.1
Readmission Group Hospital Return Days for Heart Attack Patients	Average Days per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients	Fewer Days Than Average per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients	Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies)	No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy	No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy	No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery	Better than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate	No Different Than the National Rate
Readmission Group Rate of Readmission for CABG	No Different Than the National Rate
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients	No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate	Better Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement	No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide)	Better Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate	No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio)	0.469
CAUTI SIR (Standardized Infection Ratio)	0.672
SSI SIR (Standardized Infection Ratio)	1.055
CDI SIR (Standardized Infection Ratio)	0.307
MRSA SIR (Standardized Infection Ratio)	0.295

Fiscal Period

Fiscal Year Begin	Jul 01, 2022
Fiscal Year End	Jun 30, 2023

Charity & Uncompensated Care ($ thousands)

Charity Care Cost	$10,003
Bad Debt Expense	$28,292
Uncompensated Care Cost	$17,638
Total Uncompensated Care	$73,427

Operating Expenses ($ thousands)

Total Salaries	$517,320
Overhead Expenses (Non-Salary)	$846,194
Depreciation Expense
Total Operating Costs	$986,296

Charges ($ thousands)

Inpatient Charges	$1,544,332
Outpatient Charges	$2,169,921
Total Patient Charges	$3,714,253

Wage-Related Details ($ thousands)

Core Wage Costs	$136,650
Wage Costs (RHC/FQHC)
Adjusted Salaries	$542,176
Contract Labor (Patient Care)	$23,119
Wage Costs (Part A Teaching)	$783
Wage Costs (Interns & Residents)	$696

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances	$94,282
Short-Term Investments
Notes Receivable
Accounts Receivable	$184,504
Allowance for Doubtful Accounts
Inventory	$25,480
Prepaid Expenses	$10,653
Other Current Assets
Total Current Assets	$340,055

Balance Sheet – Fixed Assets ($ thousands)

Land Value	$42,653
Land Improvements Value	$25,625
Building Value	$708,302
Leasehold Improvements	$6,144
Fixed Equipment Value	$328,009
Major Movable Equipment	$346,399
Minor Depreciable Equipment	$117,380
Health IT Assets
Total Fixed Assets	$734,102

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments	$38,993
Other Assets	$63,284
Total Other Assets	$102,276
Total Assets	$1,176,433

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable	$44,511
Salaries & Wages Payable	$49,898
Payroll Taxes Payable	$2,248
Short-Term Debt	$13,677
Deferred Revenue
Other Current Liabilities	$15,042
Total Current Liabilities	$125,376

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities	$333,987
Total Long-Term Liabilities	$333,987
Total Liabilities	$459,363

Balance Sheet – Equity ($ thousands)

General Fund Balance	$717,069
Total Fund Balances	$717,069
Total Liabilities & Equity	$1,176,433

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1)	$23,217
DRG (Post-Oct 1)	$69,300
Outlier Payments
DSH Adjustment	$2,264
Eligible DSH %	$0
Simulated MC Payments	$85,841
Total IME Payments	$3,632

Revenue & Income Statement ($ thousands)

Inpatient Revenue	$1,714,794
Outpatient Revenue	$2,257,622
Total Patient Revenue	$3,972,416
Contractual Allowances & Discounts	$2,642,820
Net Patient Revenue	$1,329,597
Total Operating Expenses	$1,363,515
Net Service Income	$-33,918
Other Income	$138,098
Total Income	$104,180
Other Expenses
Net Income	$104,180

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio	$0
Net Medicaid Revenue	$82,800
Medicaid Charges	$532,779
Net CHIP Revenue	$745
CHIP Charges	$1,686

EHR Information

EHR	Epic
EHR Version	EpicCare Inpatient (not Community Connect)
EHR is Changing	No

ERP Information

ERP	Workday
ERP Version	NA
EHR is Changing	No